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SpringHill Suites by Marriott Pigeon Forge

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Traveller (123)
Room & Suite (63)
Pool & Beach (23)
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Overview
  • Excellent68%
  • Very good22%
  • Average6%
  • Poor3%
  • Terrible1%
Travellers talk about
“spring hill”(9 reviews)
“front desk”(123 reviews)
“mellow mushroom”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from SpringHill Suites by Marriott Pigeon Forge
Special Offer: Member Rates
Hotel deals
Offers from SpringHill Suites by Marriott Pigeon Forge
Special Offer: Member Rates
Hotel deals
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Reviews (807)
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805 results
Traveller rating
531
182
51
26
15
Traveller type
Time of year
LanguageEnglish
531
182
51
26
15
Show reviews that mention
All reviewsspring hillfront deskmellow mushroomoutdoor poolwalk in closetwafflessitting areahot tubthe breakfast areafree breakfastferris wheelrooms are largefitness centerwould stay here againsleeper sofathe main dragconvenient location
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1 - 5 of 805 reviews
Reviewed 4 days ago via mobile

Have stayed here multiple times over past two years. Is starting to show it’s age. The good, price is reasonable for type room and amenities. For the most part is clean and comfortable. Breakfast selection is good and the breakfast lady is fantastic. Her attitude...More

Thank woodsman8
Reviewed 1 week ago via mobile

We have always been a completely loyal Marriott customers. However, lately they seem to be less customer service oriented. Today was a perfect example. I was using my app to price hotels and found this SpringHill. It seemed to have a decent rating on TripAdvisor...More

Thank Linda1 M
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 1 week ago

Dear Linda, We regret to hear that although your reservation was canceled, our customer service response wasn't your preference. We appreciate your suggestion as we move forward and hope to win your business next time. David M. Duda, CHA, CRDE General Manager

Reviewed 2 weeks ago via mobile

I rate this hotel 5 out of 5 stars! I originally had planned to go get a price quote - however the front desk attendant named Karen immediately changed my mind. She was so polite and respectful she suggested I see a room and I...More

1  Thank BrittanyMorrison
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 2 weeks ago

Dear Brittany, It warms our hearts to hear that you would come back and see us again! Serving you was a joy and we are so happy to receive your personal recognition for some members of our service team. In particular, it is wonderful to...More

Reviewed 3 weeks ago via mobile

Enjoyed our one night stay, check in was seamless and when asked about dinner choices/things to do was given booklet and coupons. Appreciated the clean room and friendly service after 8 hours on the road with the family!More

Thank BelindaWF
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 3 weeks ago

Dear Belinda, We know the importance of a quick and easy check-in process and comfortable rooms after a long day on the road together, and we are happy to have been able to meet your needs in these areas. Our staff takes great care in...More

Reviewed May 5, 2018

We tend to stay at Marriott properties but mostly at Courtyards. This Springhill Suites was clean, has plenty of parking, pleasant employees and a great location. Overall very nice. The one downside we experienced was the breakfast which we thought was pretty bad. We've come...More

Thank coastermeister
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded May 7, 2018

Thank you for staying with us and taking the time to share your thoughts. We're glad our clean, inviting accommodations met your expectations for the brand and that our friendly staff helped make you feel at home. We appreciate your suggestions about improving breakfast and...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Sauna
Details
Price range
US$125 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#11 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#11 Family Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (123)
Room & Suite (63)
Pool & Beach (23)
Dining (7)
Amenities (11)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Sandy P
November 26, 2017|
AnswerShow all 3 answers
Response from Tracie R | Reviewed this property |
No, they do not. Their mattresses are firm, too firm for me, but just right for my husband.
1
Vote
eherm94
November 6, 2017|
AnswerShow all 3 answers
Response from linda5251 | Reviewed this property |
I don't think so but, call hotel to inquire as Dave suggested.
0
Votes
Room Tips
"It was a perfect location at Pigeon forge with affordable price."
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"ask for a view of The Island. You should be able to see the big ferris wheel at night."
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"only slept in one"
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"We were near the front desk on the main floor and heard nothing! It appears to be well built to avoid hearing..."
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