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All reviewsspring hillfront deskmellow mushroomoutdoor poolwalk in closetwafflessitting areahot tubthe breakfast areafree breakfastferris wheelrooms are largefitness centerwould stay here againsleeper sofathe main dragconvenient location
Have stayed here multiple times over past two years. Is starting to show it’s age. The good, price is reasonable for type room and amenities. For the most part is clean and comfortable. Breakfast selection is good and the breakfast lady is fantastic. Her attitude...More
We have always been a completely loyal Marriott customers. However, lately they seem to be less customer service oriented. Today was a perfect example. I was using my app to price hotels and found this SpringHill. It seemed to have a decent rating on TripAdvisor...More
Thank Linda1 M
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 1 week ago
We regret to hear that although your reservation was canceled, our customer service response wasn't your preference. We appreciate your suggestion as we move forward and hope to win your business next time.
David M. Duda, CHA, CRDE
I rate this hotel 5 out of 5 stars!
I originally had planned to go get a price quote - however the front desk attendant named Karen immediately changed my mind. She was so polite and respectful she suggested I see a room and I...More
1 Thank BrittanyMorrison
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 2 weeks ago
It warms our hearts to hear that you would come back and see us again! Serving you was a joy and we are so happy to receive your personal recognition for some members of our service team. In particular, it is wonderful to...More
Enjoyed our one night stay, check in was seamless and when asked about dinner choices/things to do was given booklet and coupons. Appreciated the clean room and friendly service after 8 hours on the road with the family!More
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded 3 weeks ago
We know the importance of a quick and easy check-in process and comfortable rooms after a long day on the road together, and we are happy to have been able to meet your needs in these areas. Our staff takes great care in...More
We tend to stay at Marriott properties but mostly at Courtyards. This Springhill Suites was clean, has plenty of parking, pleasant employees and a great location. Overall very nice. The one downside we experienced was the breakfast which we thought was pretty bad. We've come...More
Response from FrontDesk_GM, General Manager at SpringHill Suites by Marriott Pigeon ForgeResponded May 7, 2018
Thank you for staying with us and taking the time to share your thoughts. We're glad our clean, inviting accommodations met your expectations for the brand and that our friendly staff helped make you feel at home. We appreciate your suggestions about improving breakfast and...More