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Hampton Inn Sevierville

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Traveller (40)
Room & Suite (37)
Pool & Beach (7)
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Overview
  • Excellent61%
  • Very good24%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“pigeon forge”(55 reviews)
“indoor pool”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Offers from Hampton Inn Sevierville
Special Offer:Double Points, Every Stay
Hotel deals
Offers from Hampton Inn Sevierville
Special Offer:Double Points, Every Stay
Hotel deals
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (657)
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Traveller rating
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LanguageEnglish
390
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30
16
Show reviews that mention
All reviewspigeon forgeindoor poolthe breakfast areacomplimentary breakfastthe hotel staffclean roomsgreat place to staybed was comfortableconvention centerthe staff was friendly and helpfulvery nice hoteldesk clerkeasy accesslocation is greatup to datewould definitely stay here againnice room
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51 - 55 of 657 reviews
Reviewed 21 October 2017

The room and the property in general were clean and well maintained The staff were very friendly and seemed genuinely concerned about me and my comfort. My only complaint is with the complementary breakfast. It tasted complementary.More

Review collected in partnership with Hampton
Thank David D
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 24 October 2017

Dear David, I am very pleased to know you had an overall good stay with us and were able to experience our genuine Hamptonality. I'm sorry to hear that breakfast was not to your satisfaction and thank you for the feedback so we can improve....More

Reviewed 9 October 2017

I am usually not hard to please and after reading reviews on this hotel felt it would be a good choice..however, it was not. Our room the first night was SO noisy..not sure if it was the elevator which was right behind us or what...More

Thank 650gingerr
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 17 October 2017

Dear 650gingerr, I am very sorry to hear you had a disappointing stay with us and that you had multiple issues during your stay. Thank you for bringing these issues to our attention so we can better serve you in future. I hope you will...More

Reviewed 8 October 2017

Our experience at Hampton Inn was good. Personnel were friendly. Building appeared to be brand new. Room was clean and comfortable. Showers and plumbing worked good. Complimentary breakfast was good and the area was clean.More

Review collected in partnership with Hampton
Thank maxbL6137AS
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 9 October 2017

Dear maxbL6137AS, We're very pleased you found us to be a Great place to stay. Thanks for complimenting our friendly staff, our newly renovated hotel, our clean and efficient rooms and good breakfast buffet. We hope to be of service to you again. Sincerely, GM,...More

Reviewed 8 October 2017

Wonderful Hampton Inn. Close to restaurants , quiet and comfortable. Would definitely stay here again. Front desk very friendly and helpful. Bedding and pillows wonderful. Nice stop before Pidgeon Forge and Gaitlenburg.More

Review collected in partnership with Hampton
Thank smbp733
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 9 October 2017

Dear smbp733, Thanks for choosing to stay at the Hampton Inn Sevierville on your recent visit to Pigeon Forge and Gatlinburg. We're very happy to know you had a wonderful stay and enjoyed our close proximity to dining and attractions as well our comfortable guest...More

Reviewed 6 October 2017

The staff was very friendly. The room was very clean with comfy beds and easy access to the pool. The pool was very clean and just the right size for the kids, The staff at breakfast were very friendly and made sure things were in...More

Review collected in partnership with Hampton
1  Thank stephaniecX6464HP
Response from GM-HIS, Manager at Hampton Inn SeviervilleResponded 9 October 2017

Dear stephaniecX6464HP, Thanks to you and all our reviewers for keeping us the #1 hotel in Sevierville in guest satisfaction. We are indeed blessed with an amazing staff who know the meaning of great customer service and it is evident from our guest feedback that...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$102 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$102 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (40)
Room & Suite (37)
Pool & Beach (7)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Wayne H
No question--just a comment---we feel as you do Jaredsiu--this place is BAD!!!! When we wrote a review--the manager lied about our stay--she came back on our review and LIED!!! She said we caused a scene when checking out--NO we did not (we ate breakfast that day and went back up stairs got our luggage put it in the car, went to the front desk, the young lady who checked us out--the very minute we mentioned all the problems during our stay--she began her defense by saying we would be on a black list if we used the 100% guarantee and said she could give us one nights compensation which we agreed to and left--no scene occurred) ---she said we tore the sheets with a back board we used between the mattress & springs--NO we did not (we are always very careful when putting the board under the mattress & removing it)--she said we came to the desk and complained about several issues during our stay--NO we did not!!! All you have to do is push them on the 100% guarantee at this hotel--they get on the defense and tell lies!!!!! We tried to call the manager--she hung up on us and said she was busy because at check in time she was alone--that is poor management--you always have back up at a busy time!!! They have many people fooled at this place---even the hotel chain folks and trip advisor. We will not stop pushing the way we were treated nor lied about. We have asked for an apology but she is too low of a person to admit she lied!!! If we had not stayed at this hotel before and treated wonderfully and had a clean room it would be different---but the last 2 times this manager was there--so the hotel went down hill and this manager is the reason!!!!
March 31, 2015|
Answer
Response from GM-HIS | Property representative |
Dear Wayne H, I am truly sorry to hear you had a bad experience at this hotel a year ago. I have recently taken over as the new GM and would like to extend an olive branch to regain your good faith in us. The Hampton Inn... More
2
Votes
gibbstown
February 13, 2015|
AnswerShow all 5 answers
Response from GM-HIS | Property representative |
Dear Gibbstown, As previously answered, we do not have an outdoor pool, but we have a nice, newly renovated indoor heated pool that is protected from the noise, dust and public view associated with outdoor pools, which is a... More
0
Votes
Wayne H
Tim--this is not a question--this is a fact about our stay there---We will never stay at this Hampton again. We had a very bad experience too. When I wrote a review the manager came back on the review and told a bunch of lies. None of the things she said on the review titled Gone Down Hill are true. I called her and tried to talk with her over the phone and she would not talk with me and even hung up on me. Our room was dirty (carpet had crumbs from former guest, bathroom tub had not been cleaned--mold was on tile grout) also when we took the duvet off the bed there was a full size top sheet instead of a king sheet on the bed the 1st night. She says we complained to her at the desk several times---this did not happen---also she says we yelled at the desk clerk when we left---this did not happen. We do not know if they had us mixed up with other guests or not---but what she put on her comment did not happen. She said that a back board we use for my wife's back under the mattress tore a hole in their sheet---NO!! we carefully put this board under the mattress--it never touches the sheets--and when we remove the board we are just as careful---the house keeping staff might have torn the sheet---but we did not. She also said we put our Do Not Disturb sign up for a whole day---NO that did not happen---we were and always are very careful to remove the sign so we can get clean sheets and towels. We left notes--and these were NICE notes to housekeeping asking for clean sheets and towels---we got them to change the sheets every day and we had fresh towels every day. I am sorry they had to WORK by changing the sheets---they certainly do NOT clean the rooms like the rooms use to be cleaned. We have stayed at this hotel many times---but the last couple or so times we noticed it was not up to par. I do not know when the present manager started at this hotel---but I bet I can give a close guess and get it right!!!! Done with rant!!!
December 29, 2014|
Answer
Response from TwigCaldwell | Reviewed this property |
I too got no where with the manager. I feel that we will no longer stay at this establishment. When the manager is on the defense from the start there is something wrong with the system or the manager.
1
Vote
Room Tips
"The rooms are fairly quiet and there was not any loud disturbances"
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"If you don't want to listen to traffic all night stay on the even side rooms"
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"Check out the Moonshine place located behind Pets Smart."
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"ask for a room at the back of the hotel to cut down on traffic noise"
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