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Hampton Inn Sevierville

Hampton.comUS$109*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hampton Inn Sevierville
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541 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Sevierville
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Showing 541: English reviews
Townsend, Tennessee
Reviewed 22 November 2016

This is a clean, well-appointed, well-managed motel with helpful staff. Room was spacious and clean. Breakfast was good, with wide variety ranging from fruits and cereals to eggs and waffles. Five minutes from Sevierville Convention Center.

Review collected in partnership with Hampton
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Helpful?
1Thank M4406TKjoel
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear M4406TKjoel, Thank you for staying with us at the Hampton Inn Sevierville during the joyous Winterfest season. I am thrilled you found us to be clean, well staffed and managed, conveniently located to the Convention Center and enjoyed your spacious room and sumptuous breakfast buffet. On behalf of the staff at the Hampton Inn Sevierville, Happy Thanksgiving to you...

pigen fort, United States
Reviewed 20 November 2016

Very nice hotel. Good breakfast. Quit. Nice employees. Helpful employee. fast registration.I recommend it and definitely I will go back. The price is reasonable. BTW. the entire chain of Hampton is the same. In every city I went to and used Hampton as my stay.

Review collected in partnership with Hampton
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Helpful?
Thank 787muhannada
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear 787muhannada, Thank you so much for your feedback on your recent stay with us at the Hampton Inn Sevierville. Your recommendation means a lot to our hardworking and fabulous team. I am pleased you liked our hotel, breakfast, staff and price and thank you for your loyalty to the Hampton brand. Making our guests happy makes us happy, so...

Catawba, North Carolina
Reviewed 15 November 2016

This hotel is newly renovated clean and has excellent employees. Everyone goes above and beyond to help your stay. The breakfast is also very good and they keep everything stocked. The beds are nice and have lots of pillows. We will stay here again for sure.

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Helpful?
Thank cparker2014
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear cparker2014, I am so glad you found us and thrilled that you had a Great stay at our Hampton Inn Sevierville! We are newly renovated and our staff loves to go above and beyond to make our guests HAPPY :-) Thanks for complimenting our clean hotel, awesome staff, comfy beds and nice hot breakfast. We look forward to seeing...

Catawba, North Carolina
Reviewed 15 November 2016

I must admit I was a little worried when I seen the outside of the building but that passed as soon as I stepped inside. This place is clean and well kept and the employees are super nice. We could not find a hotel in Pigeon Forge so we decided to stay here and we will be back. Very pleased...

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Helpful?
Thank curtaparker
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear curtaparker, I am very pleased to know you had a surprisingly Good stay with us at the Hampton Inn Sevierville. There has been some construction with 2 new eateries and a bar coming in next door, but they have been very respectful of our guests and our business and they are almost done and ready to open. I am...

Jacksonville, Alabama
Reviewed 14 November 2016

Pros: This is a great location! Clean Rooms and friendly service! Within in 10 miles of almost everything. I will book here again. Cons: Trying to get out into highway can be painful due to traffic. My closet door doubled as my bathroom door. Not really an issue unless you need your privacy because you cant lock the door.

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Helpful?
Thank Jay C
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Jay C, We are very happy to know you had a Good 3-day stay with us at the Hampton Inn Sevierville. Thank you for complimenting our Clean rooms, Friendly staff and Convenient location. You will be pleased to know that the city is putting up a new traffic light at our north entrance soon after the construction next door...

raleigh, nc
Reviewed 14 November 2016

The staff was very pleasant...especially the ones working in the breakfast area. One of the ladies set my kids up with crayons/books and was keeping them pretty much entertained:) The breakfast was great and had a great variety. Other than no balcony rooms, everything else was great! Awesome location too... I liked staying on the outskirt of Pigeon Forge and...

Review collected in partnership with Hampton
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Helpful?
Thank drgibson
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear drgibson, I am very happy to hear you had an Outstanding stay at the Hampton Inn Sevierville and especially enjoyed your breakfast experience and our location. Sorry we don't have balconies but one of our sister properties does :-) Here's wishing you a happy holiday season and hope to see you again. Sincerely, GM, Hampton Inn Sevierville

Sevierville, Tennessee
Reviewed 12 November 2016

Breakfast. So-so. Missing many main items. Like coffee. They couldn't get the internet to work with an apple iPad. The mattresses were worn out and we didn't get a good nights sleep either night. Won't be returning there. It was clean. That's the only good thing I can say.

Review collected in partnership with Hampton
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Helpful?
1Thank sherris837
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear sherris837, I am sorry to hear you had an uncharacteristically unsatisfactory stay with us. We work very hard to make sure all our guests are happy and I'm surprised and deeply sorry to see we dropped the ball. Thank you for taking the time to bring these issues to our attention so we can make sure they are not...

McDonald, United States
Reviewed 9 November 2016

This was an excellent hotel and we enjoyed our stay very much and will stay here again in the future. The staff was friendly and the rooms was very clean and nice. The only issue was exiting the parking lot. Due to nearby construction, it was difficult leaving the parking lot at times.

Review collected in partnership with Hampton
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Helpful?
Thank James W G
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear James W G, I am very pleased to know you enjoyed your stay at the Hampton Inn Sevierville. Thank you for complimenting our Friendly staff and Clean rooms and we're delighted you will stay with us again. We're sorry you had difficulty exiting our parking lot, but we're excited to inform you that the construction next door is almost...

Knoxville, Tennessee
Reviewed 7 November 2016

I had an incident with a noises neighbor that the front desk resolved more than to my satisfaction, efficiently and effectively. I stay at this hotel often because of business and the staff are always pleasant and helpful to me.

Review collected in partnership with Hampton
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Helpful?
Thank henrytD589OI
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear henrytD589OI, Thank you so much for being a loyal guest at the Hampton Inn Sevierville. We are honored that you choose to stay with us every time you are in town for business and I'm glad you have always had a satisfactory experience with us. We aim to please and help our guests and I'm glad we were able...

Leesburg, United States
Reviewed 3 November 2016

Staff helpful in all areas Pleasant to work with. Breakfast always hot and plenty of food to choose from. Housekeeping right on top of things In a good area without being right in tourist area. Can get any where in a short time.

Review collected in partnership with Hampton
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Helpful?
Thank Virginia W
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Virginia W, We are absolutely delighted you had a Fun family vacay during your stay with us at the Hampton Inn Sevierville! Thank you for all your kind words about our Outstanding staff, Great breakfast and Perfect location. Please come back to see us. Sincerely, GM, Hampton Inn Sevierville

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
Official Description (provided by the hotel)
Our Hampton Inn by Hilton is a newly renovated property both interior and exterior. We offer a full hot complimentary breakfast buffet each morning, as well as, our On the GO breakfast bags for those guests who don't have time relax in our beautiful dinning room. We are located just .8 of a mile from the Sevierville Events and Convention Center. There is shopping along with a variety of restaurant choices all within walking distance of our property. We are only minutes for Dollywood and other area attractions. Our friendly and caring Guest Service Agents are just waiting to tell you all about the area and of course our Great Smokey Mountain National Park. Come stay with us and find out why we were 2015 Excellence in Service winner awarded by Trip Advisor and why we are the Best in Southern Hospitality. We look forward to meeting you. ... more   less 

Additional Information about Hampton Inn Sevierville

Address: 681 Winfield Dunn Pkwy, Sevierville, TN 37876-5521
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: $147 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Sevierville 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hampton Inn Sevierville Hotel Sevierville
Sevierville Hampton Inn
Hotel Style:
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Sevierville staff and other travellers.
3 questions
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Theodore, United States

Tim--this is not a question--this is a fact about our stay there---We will never stay at this Hampton again. We had a very bad experience too. When I wrote a review the manager came back on the review and told a bunch of lies. None of the things she said on the review titled Gone Down Hill are true. I called her and tried to talk with her over the phone and she would not talk with me and even hung up on me. Our room was dirty (carpet had crumbs from former guest, bathroom tub had not been cleaned--mold was on tile grout) also when we took the duvet off the bed there was a full size top sheet instead of a king sheet on the bed the 1st night. She says we complained to her at the desk several times---this did not happen---also she says we yelled at the desk clerk when we left---this did not happen. We do not know if they had us mixed up with other guests or not---but what she put on her comment did not happen. She said that a back board we use for my wife's back under the mattress tore a hole in their sheet---NO!! we carefully put this board under the mattress--it never touches the sheets--and when we remove the board we are just as careful---the house keeping staff might have torn the sheet---but we did not. She also said we put our Do Not Disturb sign up for a whole day---NO that did not happen---we were and always are very careful to remove the sign so we can get clean sheets and towels. We left notes--and these were NICE notes to housekeeping asking for clean sheets and towels---we got them to change the sheets every day and we had fresh towels every day. I am sorry they had to WORK by changing the sheets---they certainly do NOT clean the rooms like the rooms use to be cleaned. We have stayed at this hotel many times---but the last couple or so times we noticed it was not up to par. I do not know when the present manager started at this hotel---but I bet I can give a close guess and get it right!!!! Done with rant!!!

over a year ago
Theodore, United States

No question--just a comment---we feel as you do Jaredsiu--this place is BAD!!!! When we wrote a review--the manager lied about our stay--she came back on our review and LIED!!! She said we caused a scene when checking out--NO we did not (we ate breakfast that day and went back up stairs got our luggage put it in the car, went to the front desk, the young lady who checked us out--the very minute we mentioned all the problems during our stay--she began her defense by saying we would be on a black list if we used the 100% guarantee and said she could give us one nights compensation which we agreed to and left--no scene occurred) ---she said we tore the sheets with a back board we used between the mattress & springs--NO we did not (we are always very careful when putting the board under the mattress & removing it)--she said we came to the desk and complained about several issues during our stay--NO we did not!!! All you have to do is push them on the 100% guarantee at this hotel--they get on the defense and tell lies!!!!! We tried to call the manager--she hung up on us and said she was busy because at check in time she was alone--that is poor management--you always have back up at a busy time!!! They have many people fooled at this place---even the hotel chain folks and trip advisor. We will not stop pushing the way we were treated nor lied about. We have asked for an apology but she is too low of a person to admit she lied!!! If we had not stayed at this hotel before and treated wonderfully and had a clean room it would be different---but the last 2 times this manager was there--so the hotel went down hill and this manager is the reason!!!!

over a year ago
west virginia
over a year ago

See all questions (3)

Questions? Get answers from Hampton Inn Sevierville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the main floor at the end of the corridor from the front desk and was very quiet.”
Ladybugof14, 6 Jan 2017 | Read review
“Great clean hotel”
cparker2014, 15 Nov 2016 | Read review
“Clean hotel with very nice employees”
curtaparker, 15 Nov 2016 | Read review
“Request a room on the side away from the highway”
Janet8249, 23 Oct 2016 | Read review
“I would probably choose a room in the back away from the highway.”
bddyyo, 17 Sep 2016 | Read review
5 of 5
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