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Wilderness at the Smokies Resort

May 7 May 8
1 room 2 adults 0 children
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Wilderness at the Smokies Resort
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2,457 Reviews from our TripAdvisor Community

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Showing 2,456: English reviews
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Hendersonville, North Carolina
Reviewed 2 days ago NEWvia mobile

We stayed in a bunk suite in the River Lodge. The room was clean & beds were comfortable. Indoor water park was great - something for everyone. The wave pool is awesome. All of the employees we encountered were friendly.

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1Thank mel19782017
Oak Ridge, Tennessee
Reviewed 2 days ago NEW

We were just here for the day so I won't comment on the rooms. I was pleasantly surprised by the actual waterpark though. It was clean and pleasant and the life guards appeared attentive. It was crowded and noisy but not unbearable. I had dreaded the trip here but I would consider visiting again after this experience.

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1Thank Lisa B
Reviewed 3 days ago NEW

We have been to Wilderness At The Smokies twice now - the first time in the actual Wilderness at the Smokies rooms and the second time on the Wyndham side (I purchased a Wyndham timeshare while we were there on the first vacation - with no regrets). The Wilderness rooms are rustic, like log cabins and housekeeping leaves MUCH to...

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1Thank Katrina M
Reviewed 1 week ago NEW

This was by far the worst place we have visited with our children! Staff was super rude, rooms wasn't ready until after 5 pm. Asked for a late check out since we weren’t able to get our rooms on time and were told no. Our shower wouldn't drain so I called down to the front desk for 45 minutes and...

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2Thank Tessa B
Lavonia, Georgia
Reviewed 1 week ago via mobile

We stayed here during Easter weekend. We stayed at the River Lodge and the rooms were wonderful. The beds were comfortable and the room was clean. The outdoor pool area is closed until May 28 which was disappointing and made the indoor area even more crowded. I didn't like the fact that alcohol was served at the pool not that...

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Thank fbriggs2015
Dublin
Reviewed 1 week ago via mobile

First they couldn't find our reservation. Then the put us in a room that had feces on the toilet, stains on the sheets and food on the floor, it took 3 days to get clean sheets. The staff was rude and ensured you felt unwelcome if you booked through wyndham. There are many waterpark hotels, don't waste your time and...

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1Thank Dawn M
Reviewed 1 week ago via mobile

First off when I got there they had over charged me had to refund me they didn't give me all the extra little coupons I was supposed to get,then the room omg it was like trying to get through a maze took the elevator the gentleman told me to take got off on the floor he told me to ended...

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3Thank Brandy T
Greenville, South Carolina
Reviewed 1 week ago

I have three young boys, aged 3, 5, and 7. We all had so much fun! Pros: Indoor water park! Lifeguards constantly monitor and I felt like my kids were safe (even though I keep a close eye on them at all times). There's enough to do for kids of all ages. Close to Pigeon Forge if you need to...

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1Thank Joseph W
Carbondale, Illinois
Reviewed 1 week ago

This was our third but ABSOLUTELY the last trip to this resort! Checked into our room after driving 8 hours to get there to wait 5 more hours until the room was ready. This room was so filthy I could hardly believe I was at River Lodge. I went to the front desk and showed them pictures of the filth...

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6Thank susanjane1951
GA
Reviewed 1 week ago

Fun trip to Wilderness at the Smokies We had a wonderful time at the Wilderness at the Smokies. The indoor water park had a play area for children under 5 and one for 6-8-year-old plus several indoor water slides and a wave pool. The Pool area for toddlers was fenced in with a gate, and the depth was 1 ½...

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1Thank tzbarker1

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Bunk Suite with additional Queen Murphy Deluxe Suite (68)
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Studio Suite (34)
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The Hotel (25)
May 7 May 8
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: $151 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Reservation Options:
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
43 questions
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Horrible on the first floor!”
  • Months of dirt above dining room table
  • Hair and dirt from one swip of kitchen floor
susanjane1951, 14 Apr 2017 | Read review
“We enjoyed a family room with a queen bed, a bunk with a queen on the bottom, easily sleeps five.”
tzbarker1, 13 Apr 2017 | Read review
“River Lodge side for easy access to indoor waterpark”
Kdrich, 12 Apr 2017 | Read review
“our bunk suite with the balcony was great over looking the ourdoor water park”
oquan123, 11 Apr 2017 | Read review
“Go somewhere else or pitch a tent”
  • Urine stain on sheet
  • Vomit or some kind of red stuff left on comforter
  • Left from previous person
falanat, 10 Apr 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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