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Wilderness at the Smokies Resort

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2,414 Reviews from our TripAdvisor Community

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Showing 2,413: English reviews
atlanta
Reviewed 3 March 2015

I booked this vacation via the official website. Once there, there were no surprises. Check-in was a bit of a wait, but no biggie. Once checked in, we went to our rooms and they were actually nice and clean. The price was not too bad considering you are paying per person for the use of the water park. The game...

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4Thank loves2travel770
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear loves2travel770, Thank you for taking the time to write us a review! We are very pleased to hear that we met your expectations while visiting with us! We look forward to welcoming you back to experience even more here at resort! Sincerely, Amanda Muprhy

Tallassee, Tennessee
Reviewed 3 March 2015 via mobile

October is peak season so it was very crowded. Staying on a weekday is optimal when trying to spend a day at the water park. So much to do and so much fun!!! We stayed in the Lodge. It was a long walk. Next visit we are planning on staying across the street and take the tram. Enjoyed everything regardless....

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Thank BeachLove54
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear BeachLove54, Thank you for taking the time to write us a review! We are touched by your glowing review of the Wilderness Resort and look forward to welcome you back for another enjoyable stay. We have something for all ages! Thank you for sharing your feedback with us! Sincerely, Amanda Murphy

Reviewed 2 March 2015

Stayed here for a one night stay on a Friday. Check in process was efficient and simple. This is a big resort and can be confusing. Our room had a queen bed, and a bunk bed and slept two adult and three kids just fine. I like that the rooms have a fridge in them. The main issues with this...

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Thank JFTN
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear JFTN, Thank you for taking the time to send us a review! We are pleased to hear you had a good time while visiting us here at the Wilderness. You're right, it can get a bit crowded in our winter months while our outdoor waterparks aren't open. We definitely encourage you to come back during spring and summer months...

Oneida, Tennessee
Reviewed 1 March 2015

me and my family have always stayed here for yrs now and the last two times the place is just unclean , this last time being the worst, we brought my 5 yr old here for her birthday and the water park was so over crowded and unclean that we spent less than an hour in the water because of...

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11Thank clifford15
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear clifford15, Thank you for taking the time to write us a review. We are saddened to hear that your trip did not exceed your expectations. I can assure you that your comments will be shared with our Aquatics Director to investigate. We pride ourselves on the cleanliness of our waterparks and with that being said, this is a huge...

Dickson
Reviewed 28 February 2015

Check in was very easy, the rooms were very spacious and very clean. It was just over priced, although all the water stuff was included, and 2 of our kids could eat free at the restaurant in the resort so that helped. The kids had a good time and it was a great family weekend, and with it being located...

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Thank jbpk2010
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear jbpk2010, Thank you for taking the time to write your review! We are very pleased to hear that you enjoyed your time here and that you appreciate our location. We hope to see you all back very soon. Also, follow us on facebook for contest and promotions that we have from time to time. Sincerely, Amanda Murphy

wise, va
Reviewed 27 February 2015 via mobile

We stay here with our family of 8 every year in February. We always have an amazing time. This year was no different. Having said that, there were a dew things that made me think maybe management has changed or they've slacked in training employees. There was black hair in the bathtub and on one hand towel. There were several...

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4Thank susiesunshine5
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear susiesunshine5, Thank you for taking the time to write us a review. Please accept our apologies that your stay with us was not as you had hoped. We deeply regret that your visit was not an exceptional time. Our guests are strongly encouraged to reach out if any aspect of their accommodations can be improved upon. We wish we...

Atlanta, Georgia
Reviewed 24 February 2015

I was skeptical of staying here based off the bad reviews but I had a great time. 3 people checking in guests so no wait, clean room, and best thing of all...no waiting for slides so was able to ride each twice. Waiting an hour plus for rides like most amusement parks just kills it for me. Clean facility with...

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5Thank Charles R
Johnson City, Tennessee
Reviewed 23 February 2015 via mobile

Great place we stayed there last night and enjoyed everything. My daughter loved the pool which was very warm and kid friendly. The restaurant was not very good but that was not a huge disappointment as there are many restaurants nearby. Overall we had a great experience

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2Thank Adelynnnbailee
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Adelynnnbailee, Thank you for taking the time to write us a review. We're glad you enjoyed your stay here with us and welcome you back anytime! Sincerely, Amanda Murphy

Advance, North Carolina
Reviewed 23 February 2015

We stayed Feb 20th-22nd. Check in wasn't until 4, but we were able to check in around 2 so we could pick up our complimentary Ripley's Aquarium ticket. The process was easy, and including waiting in line, it took less than 10 minutes. We stayed on the third floor closer to the restaurants and indoor water park. If possible, I...

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3Thank mosercm
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear mosercm, Thank you for taking the time to write us a review! We appreciate all the details you shared. I am happy to inform you that we are working on expanding our wifi for a stronger signal throughout the entire resort. Very pleased to hear you all enjoyed your trip. I do apologize for any foul language you heard...

Knoxville, Tennessee
Reviewed 22 February 2015

The rooms were nice, However we had to wait a while to get the room and the door shut to the other room and we were locked out, but that's the only problems we had.The staff was nice and the water park was fun.

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Thank Rachel S
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Rachel S, Thank you for taking the time to write us a review! Glad to hear you all had a good time. We all hope to see you back very soon! Sincerely, Amanda Murphy

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: $450 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Reservation Options:
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Forget it!”
 of 5 bubbles Dan_Judy77, 18 Mar 2017 | Read review
“4th floor for less noise. Many beds, little square footage.”
 of 5 bubbles sarahH3682FX, 16 Mar 2017 | Read review
“Not as kid friendly as it could be!”
 of 5 bubbles drussell, 15 Mar 2017 | Read review
“Check everything out yourself....”
 of 5 bubbles iusvir, 7 Mar 2017 | Read review
“Get a room away from the water park, or on an upper floor, mornings and evenings it sounds like a heard of cattle running by.”
 of 5 bubbles whip177, 28 Feb 2017 | Read review
5 of 5