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    Wilderness at the Smokies Resort

    1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
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    2017-08-06 2017-08-07
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    Traveller (727)
    Room & Suite (233)
    Pool & Beach (133)
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    Overview
    • Excellent35%
    • Very good32%
    • Average16%
    • Poor9%
    • Terrible8%
    Travellers talk about
    “wave pool” (289 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Wheelchair Access
    Business Centre
    Laundry Service
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Resort at Governor's Crossing
    1,183 reviews
    #1 of 20 hotels in Sevierville
     
    Dollywood's DreamMore Resort and Spa
    1,185 reviews
    #13 of 91 hotels in Pigeon Forge
     
    Wyndham Vacation Resorts Great Smokies Lodge
    366 reviews
    #5 of 37 Speciality lodging in Sevierville
     
    Clarion Inn Willow River
    547 reviews
    #3 of 20 hotels in Sevierville
     
    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,537)
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    There are newer reviews for Wilderness at the Smokies Resort
    See the most recent reviews

    891 - 895 of 2,536 reviews

    Reviewed 15 February 2015 via mobile

    I got here two hours ago and am thinking about checking out and driving 4 hours back home. Filthy bathrooms, no restaurants open for lunch, long waits to check in, so overcrowded it is DANGEROUS. I wish we had never come. What a huge disappointment....More

    9  Thank Acworth1969
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 17 February 2015

    Dear Acworth1969, I am saddened to read that you are not having a pleasant stay. If you would take a moment to call me, we can discuss this further. I would love to opportunity make this right on our end. Thank you in advance! Sincerely,...More

    Reviewed 14 February 2015

    My family of five, 2 girls 13 and 14, and son 11 just returned to Atlanta about 3 hours ago from Wilderness at the Smokies. I had so much fun that I was thinking about leaving a review before we evenings left the hotel. We...More

    1  Thank travelinxtech
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 18 February 2015

    Dear travelinxtech, Thank you for taking the time to write us a review! We are disappointed to learn today that some aspects of your stay may have fallen short of your expectations. I am unaware of the exact room type your were staying in however,...More

    Reviewed 13 February 2015

    Great check in, quick and helpful. Great waterpark. After you are done playing don't expect to rest. The beds and pillows are rock hard. The walls are so thin you can hear everything that happens in the hall or next room. This is particularly bad...More

    4  Thank Joey O
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 17 February 2015

    Dear Joey O, Thank you for taking the time to write us a review. We're glad you had a good time with your family at the waterpark. As far as the noise, we try our best to enforce quiet time between the hours of 11pm...More

    Reviewed 11 February 2015

    The checkin process was not bad, the hotel was overall clean, and the pool was what we expected. The problem we had here was with the housekeeping. Upon entering our room, a dirty cleaning rag was still lying on the kitchen counter, and the floor...More

    3  Thank t k
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 12 February 2015

    Dear t k, First of all, thank you for taking the time to write us a review. Secondly, I would like to apologize for the negative behavior you witnessed from some of our housekeeping associates; whom represents Wilderness at the Smokies. This behavior is not...More

    Reviewed 7 February 2015

    Attending a stay and play volleyball event recently... Check in line was out the door for several hours! Surprised since this is an annual event, I would have thought the hotel would amp up staffing... No convienent restaurants on property and as crazy as this...More

    4  Thank John H
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 17 February 2015

    Dear John H, Thank you for taking the time to write us a review. It is my hope that you and your family will visit us again, aside of the volleyball competition event, to enjoy the waterparks and relax together. Thank you again, John H!...More

    Resort at Governor's Crossing
    1,183 reviews
    #1 of 20 hotels in Sevierville
     
    Dollywood's DreamMore Resort and Spa
    1,185 reviews
    #13 of 91 hotels in Pigeon Forge
     
    Wyndham Vacation Resorts Great Smokies Lodge
    366 reviews
    #5 of 37 Speciality lodging in Sevierville
     
    Clarion Inn Willow River
    547 reviews
    #3 of 20 hotels in Sevierville
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Hotel class
    • Hotel Style
    • #9 Family Hotel in Sevierville
    • Room types
    • Suites ,
    • Kitchenette ,
    • Family Rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 713
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity, Cheap Tickets, Orbitz and Hotels.com so you can book your Wilderness at the Smokies Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Sevierville
    • Also Known As
    • Wilderness At The Smokies Hotel Sevierville
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    Traveller (727)
    Room & Suite (233)
    Pool & Beach (133)
    Dining (25)
    Hotel & Grounds (394)
    Family and Play Areas (54)
    Bathroom (29)
    Nearby
    Sponsored by:
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    Nearby Restaurants
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    The Diner
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    Cheezy Steaks
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    Nearby Attractions
    Wilderness at the Smokies
    434 reviews
    .07 km away
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    39 reviews
    .09 km away
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    1.51 km away
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    .38 km away
    Ask a question
    Questions & Answers
    TryingEverything1234
    18 July 2017|
    Answer Show all 5 answers
    Response from WATS1424 | Property representative |
    Good Morning. At check in you will receive your room keys, a map of the resort that also includes the hours of operations of the attractions and outlets, coupons to local area attractions, and anything special information... More
    1
    Vote
    TryingEverything1234
    14 July 2017|
    Answer Show all 3 answers
    Response from WATS1424 | Property representative |
    Good Morning. Early check in starts at 12 noon, where you can come and pre-check-in and be able to use the waterparks until your room is ready. We look forward to seeing you
    0
    Votes
    TryingEverything1234
    12 July 2017|
    Answer Show all 5 answers
    Response from WATS1424 | Property representative |
    Good Morning. I will be happy to help you. Adventure Forest opens one hour prior to the opening of the Waterparks and closes one hour after the close of the Waterparks. You will find our waterpark hours posted on our... More
    0
    Votes
    Room Tips
    "We did like that they had rooms with a full kitchen."
    Read review
    "Stone hill for smaller kids, its more compact, Main building for closer to large waterpark"
    Read review
    "The lower campus ground are closer to the pool area but the main level "balconies are right at pool..."
    Read review
    "we stayed in the main building and on the farthest room over looking the parking lot"
    Read review
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