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Resort at Governor's Crossing

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1,080 Reviews from our TripAdvisor Community

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There are newer reviews for Resort at Governor's Crossing
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Showing 1,077: English reviews
Moline, Illinois
Reviewed 7 August 2015 via mobile

We choose this resort because it had a higher rating than some of the other water parks. They did have a water park but in my opinion it was focused for the little kids and not our 14 & 16 year olds. The room were average, nothing spectacular. The location was great! Close to all kinds of restaurants and even...

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Helpful?
Thank Sherri B
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for taking the time to share your thoughts with us! We value all that our guests have to say about their experience and welcome any opportunity to improve our services. We are sorry that our water parks did not meet your expectations and welcome you to contact us with any ideas you may have for...

Statesville, North Carolina
Reviewed 7 August 2015

We stayed for 4 nights and five days--pools were great and very clean. My children really loved the outdoor movie nights at the pool! Only big issue is that they claim that they have wifi--doesn't exist on the fifth floor.

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Helpful?
Thank Cynde G
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We thank you for your review of your visit with us! Feedback from our guests gives us the truest evaluation of how we are performing and we appreciate the opportunities to improve our service as well as our property. We were so pleased to learn that you and your family enjoyed yourselves and especially appreciated the movies by the pool!...

Coral Springs, Florida
Reviewed 5 August 2015 via mobile

My wife and I and our two grandsons ages 10 and 12 stayed here from July 19 through July 25, 2015. We had picked this place because our unit at Riverstone Resorts was already booked and this place appeared to have a pretty nice water park. Our stay got off to a rough start when we showed up at 6:30pm...

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Helpful?
3Thank Barry H
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for taking the time to share your thoughts and comments with us. We take our guests' concerns very seriously and welcome any opportunity to improve our services and or property. We are so very sorry that your condo was not ready for you at the designated time of check in. As was explained to you,...

Greenville, South Carolina
Reviewed 4 August 2015

DO NOT EVER STAY HERE!!!! We just left this place and had the WORST customer service experience we have ever had. Starting yesterday with check-in...we arrived at 3:30pm thinking check in was at 3 (our mistake)...we were told our room would be ready a few minutes after 4, the actually check in time. So we found a comfy chair in...

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Helpful?
9Thank Patti B
THeResort, Manager at Resort at Governor's Crossing, responded to this review

The Resort at Governor's Crossings' management and staff would like to thank you for your comments, suggestions, concerns and constructive criticism. As we continue to grow in this business reviews like yours are critical for us to look in from the outside. It provides us an opportunity to evaluate our shortcomings and improve upon them. We would like to extend...

Reviewed 3 August 2015

This should be listed as a great hotel with very nice indoor and outdoor pools.. there are even a few water slides. But listed as a waterpark is very very generous. We stayed in the huge room with 3 bedrooms (each with 2 queens) and a full living room and full kitchen. The room was very good quality and really...

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Helpful?
Thank Robby H
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you very kindly for your review of your stay with us! We value our guests and all of their thoughts, comments, and suggestions. We feel that for all of the water based amenities provided for our guests, simply calling them pools would be a disservice. When one considers the 3 slides, lazy river, 2 kiddie pools, kid safe splash...

Clarksville, Tennessee
Reviewed 2 August 2015 via mobile

We had a very enjoyable stay at "The Resort" Everyone was friendly and very professional. This condo was very clean and fun to spend time with family at. We especially liked the movies by the pool. I would like to mention two pool attendants that provided excellent guest services skills while keeping the children safe (Katie, Travis) at the pool....

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Helpful?
Thank cjoudry
THeResort, Manager at Resort at Governor's Crossing, responded to this review

On behalf of the entire staff and especially Travis and Katie, thank you so very much for sharing your thoughts with us! Feedback from our guests gives us the truest measure of how we are performing as a whole and we welcome the comments and or suggestions. We are so pleased to hear that so many of our staff members...

Reviewed 1 August 2015 via mobile

The resort was clean and well maintained. The staff was friendly and helpful. The kitchen and laundry room in our condo was so nice to have since it was a second stop for us. Our 8 year old loved the water slides! There were plenty of restaurants and shopping nearby, so we were never searching long for things to do.

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Helpful?
Thank Christy S
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for the review of your visit with us! We value feedback from our guests and welcome the opportunity to learn from them as well as improve our property. It was fantastic to hear that you and your family had an enjoyable and relaxing time with us. We all look forward to seeing you again and wish you a...

Atlanta
Reviewed 31 July 2015

We chose this resort because of the water/ pool areas. We reserved a 2 bdrm condo for 5 people. Check in was just ok. The staff was not friendly- no smiling and not at all welcoming. They weren't mean just not welcoming. The clerk gave us horrible directions to our room. There is only 2 buildings- the buildings aren't numbered....

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Helpful?
1Thank gagirl123
THeResort, Manager at Resort at Governor's Crossing, responded to this review

On behalf of the entire staff, please accept our apologies for failing to exceed your expectations. We all work very hard to provide a memorable and enjoyable vacation experience for our guests and it is always disheartening when we fail to do so. We are sorry that directions to your unit were not made clear enough for you to comprehend....

Guyton, Georgia
Reviewed 30 July 2015 via mobile

By far one of the best experiences we've had. We are a large family with 5 children & we couldn't be more satisfied with the accommodations. The decor was up to date, the room was clean, furnishings were nice, we had adequate space, and the entire staff was very friendly and helpful. If I had one complaint it is that...

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Helpful?
1Thank jastalley
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We all thank you for taking the time to share your thoughts with us! We value our guests and welcome any opportunity to improve any aspect of our property. We were all so glad to hear that you and your family enjoyed your time here and that you found everything to be clean and our staff helpful and friendly. We...

Wilmington, Ohio
Reviewed 29 July 2015

Great place for families. Indoor/outdoor pool/watermark. Friendly and helpful staff. The rooms are a little dated, but great amenities for the price. I would definitely stay here again. Washer and dryer in room. Great location right off the main drag.

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Helpful?
Thank lakergirl65
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for sharing your thoughts about your visit with us. Feedback from our guests is of the utmost importance to us here as we use it to gauge how we are performing as a whole. We are so pleased to learn that you and your family enjoyed your time with us. We have spent a considerable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Resort at Governor's Crossing offers 165 units for the perfect vacation. Our guest units can sleep from 2 to 14 and are equipped with full kitchens, baths with jetted tubs, modern decor and DVD players. The whole family will enjoy our year round climate controlled indoor water park and our seasonal outdoor water park with 5 pools, two hot tubs, high speed water slides, sauna, and a 250 foot lazy river. Be it a family vacation, weekend getaway, or a business trip you can rest assured that you have made the right choice when selecting to stay at The Resort at Governor's Crossing when looking for accommodations in the Smokies. ... more   less 

Additional Information about Resort at Governor's Crossing

Address: 225 Collier Dr, Sevierville, TN 37862-6911
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: $135 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Resort at Governor's Crossing 3.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Resort At Governor`s Crossing Hotel Sevierville
The Resort At Governors Crossing
Governors Crossing Resort
Governor's Crossing
Resort Governors Crossing
Hotel Style:
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Resort at Governor's Crossing staff and other travellers.
16 questions
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Delton, Michigan
1 month ago
louisville, ky
7 months ago
Princeton, West Virginia
Cincinnati, Ohio
5 months ago
alabama

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Questions? Get answers from Resort at Governor's Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms can be requested near pools or quieter rooms facing away from pools and play areas.”
 of 5 bubbles TamaraD818, 24 Mar 2017 | Read review
“Higher floor has fireplaces which makes things cozy”
 of 5 bubbles lorimac29, 22 Mar 2017 | Read review
“We traveled with 4 adults and 2 kids 6 yes and we had a 2 bed apartment with plenty of room.”
 of 5 bubbles J9923JJadrianl, 25 Feb 2017 | Read review
“Go for the higher floor so you can't hear people above you”
 of 5 bubbles christys252, 20 Feb 2017 | Read review
“Rooms with separate bedrooms include family room, kitchen and laundry facility.”
 of 5 bubbles sarahstrickland3, 28 Jan 2017 | Read review
5 of 5