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The Preserve Resort

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The Preserve Resort
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349 Reviews from our TripAdvisor Community

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Showing 349: English reviews
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Reviewed 2 weeks ago via mobile

If you have a fear of heights this is NOT the place for you ! The scenery and views are beautiful, but the drive up here can bring a grown man to tears as it's very steep in places, narrow, and straight down on one side. It kind of ruined our stay, because we never got comfortable enough to try...

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Helpful?
Thank Mxdad24
Management response:

Dear Mxdad24, Thank you for taking the time to leave a review of your recent stay. I am so sorry you had problems with the drive and that it impacted your stay. The Preserve is one of the highest resorts in the area as you can see from the view. That elevation is not for everyone. I can only hope...

Michigan
Reviewed 3 weeks ago

Second stay at The Preserve. Our first time here (2015) we never saw a bear, although one morning saw what we thought was the aftermath of one (garbage up and down the road in front of one of the cabins). This time around, we have seen (after dark) or have been woken up by a bear getting into nearby cabins'...

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Thank stormynights24
Management response:

Dear stormynights24, I can certainly understand your concerns, especially as a dog owner. Due to the relatively large home ranges and mobility of bears, there is no place remote enough in Tennessee to relocate bears where they will not have contact with humans. Secondly, by moving bears often all that is accomplished is just the problem has been moved and...

Reviewed 15 January 2017 via mobile

The cabin we stayed was Appalachian high it self the cabin was ok but couple of things our cabin didn't work... the jacuzzi didn't work some black stuff was coming out of it and once you start it it didn't stop.... sewage smell was all Over the cabin you couldn't really Stay we spend most of our time in the...

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Thank RMsuri
Management response:

Dear RMsuri, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company but through Gatlinburg Falls. Please accept my sincerest apologies on behalf of our area. We hope to have the opportunity...

Reviewed 6 January 2017 via mobile

It was a great place to stay. It snowed 9" beautiful inside and out. Clean lots of room. The scenery is amazing. The roads to get there are curved and if it snows you will need a 4x4 the bathrooms have great hot water. The kitchen had plates cups all things that you would need.

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Helpful?
Thank Leah L
Management response:

Dear Leah L, Thank you for taking the time to leave a review on your recent stay. And congratulations to the happy couple! We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation....

A FlipKey verified reviewer
Reviewed 4 January 2017

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Reviewed 27 November 2016

I would not recommend renting a cabin here. We rented Dancin N the Starzzz which was touted by the owners to have a hot tub which would be ready upon our arrival. In spite of many phone calls and visits from maintenance, and promises to have the hot tub repaired, it still had not been fixed by the time we...

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Thank Chris R
Management response:

Dear Chris R, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in, Dancin N the Starzzz, is not rented through our company. Please accept my sincerest apologies on behalf of our location and owners. We hope to...

Red Wing, Minnesota
Reviewed 17 November 2016 via mobile

First of all, call the resort because there is two offices, one in Gatlinburg and one in Pigeon Forge. If you ordered tickets, be sure you ask for them then, I forgot too. The cabin is located in The Preserve Resort in Wears Valley. The cabin was very homey and was three stories. The main level had a king size...

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Thank DaveBob713
Management response:

Dear DaveBob713, Thank you for taking the time to leave a review on your recent stay at Serenity. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the...

Curwensville, Pennsylvania
Reviewed 29 October 2016

We stayed with cabinfevervacations. Our cabin was so nice. The preserve is beautiful. It's very peaceful and relaxing. Great way to recharge! It's about a 20 minute drive to the parkway, but even staying in late October which is peak for traveling, it wasn't bad at all. Will visit again!

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Thank shelleyannwood
Management response:

Dear shelleyannwood, Thank you for taking the time to leave a review on your recent stay. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the opportunity to...

Chicago, Illinois
Reviewed 30 August 2016

We stayed at the "Bear Abound" cabin. All the arrangements were made via emails and even a couple of texts and the gentleman who manages the cabin was great and really accommodating. Cabin is beautifully decorated and spacious! And yes, the views outta those big windows are pretty awesome! Never had an issue with anything. Wi-Fi, cable TV, Jacuzzi, everything...

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1Thank SithLord322
Management response:

Dear SithLord322, We wanted to thank you for sharing such positive feedback regarding your recent stay. It's always handy to have advice from someone who has stayed here for road conditions and food tips. We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon! Yours in hospitality, Amy P

Lincoln Park, Michigan
Reviewed 26 August 2016

Resorts are great, but "Who Knew"? Each resort has many cabins, cabin owners (individuals), choose a Management Company that offers amenities "IN THE RESORT YOU ARE STAYING IN". ASK!!!!! IF the company you are booking thru on a website, states that have 2 pools, etc., you may have to leave your cabin, drive 30 minutes, to let the kids swim...

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2Thank karen j
Management response:

Dear karen j, We appreciate you sharing your feedback on your stay with us. We are thrilled that you enjoyed your time with us, especially the views at the Preserve. We appreciate you choosing to spend your vacation with us, and look forward to having you stay with us again. Yours in hospitality, Amy P

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking

Additional Information about The Preserve Resort

Address: 3031 Hickory Lodge Dr, Sevierville, TN 37862
Region: United States > Tennessee > Sevier County > Sevierville
Hotel Class:3 star — The Preserve Resort 3*
Number of rooms: 38
Also Known As:
The Preserve Hotel Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from The Preserve Resort staff and other travellers.
3 questions
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Questions? Get answers from The Preserve Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“VRBO Homeaway or airbnb for the best mgmt for your cabin stay. Owner MUST PAY resort HOA so you can use the POOL in the resort you stay in.”
karenj846, 26 Aug 2016 | Read review
“Pull-out sofas are in each cabin, so if traveling as a family get a smaller cabin based on the "sleeps" number on the Wyndham website.”
FLEagle2012, 22 Jul 2016 | Read review
“Best views at the top of the resort! Million Mile View is what I suggest!”
JB111371, 9 Aug 2015 | Read review
“there are two bedrooms both with a king bed”
Cody62, 31 May 2015 | Read review
“Pick an even numbered cabin for the view.”
ShamansBlues1980, 30 Dec 2014 | Read review
5 of 5