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Comfort Suites Smyrna

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Traveller (34)
Room & Suite (37)
Dining (6)
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Overview
  • Excellent23%
  • Very good16%
  • Average14%
  • Poor15%
  • Terrible32%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
2 Star Hotel
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (145)
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All reviewshotel coupon bookfull hot breakfastwould stay here againbreakfast areabreakfast was excellentroad tripspacious roomgreat roompleasant staynashvillegrandsonsofachain
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1 - 5 of 144 reviews
Reviewed April 20, 2018 via mobile

My wife left her review earlier. I'd like to add my 2 cents. In addition to bed bugs the room had not been properly cleaned in what looked to be a year. This was clear by the thick layer of dust which was collected on...More

Thank nustar1
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded May 3, 2018

Thank you for your response. Hotel has checked into each and every situation you are describing and hotel has evidence from the health dept reports and pest control reports evidencing that there is NO sub par level quality of a hotel room. In furtherance, news...More

Reviewed April 11, 2018

BED bugs. Woke up covered in bites at 2:30 AM. Was promised by Hotel night staff that we would be receiving a full refund. They did not give us a new room or get us a room at another hotel. Had to have my wedding...More

3  Thank Funrn80
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded April 12, 2018

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

Reviewed March 22, 2018

The outside of the building very nice. Inside the room was very clean & tidy, the staff up front very pleasant. Free breakfast awesome, so many things to chose from. I highly recommend them very nice & quiet place to rest & relax.

Thank Sherry B
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded March 23, 2018

Thank you very much for your positive comments about your stay. We hope to see you soon when in the area.

Reviewed March 20, 2018

Stayed from March 13th-18th, they didn't change sheets, there was some form of mold, mildew, on mattress. Took videos of mid size bugs in room along with stained mattresses. Front desk staff did absolutely nothing. Called Choice Hotels and they said the matter was out...More

1  Thank xeflx
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded March 21, 2018

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

Reviewed February 11, 2018

This was our number one spot while in this area but no more. This place changed hands a couple of years ago and has gone downhill ever since. We just stayed a couple of nights ago and was shocked at the management's lack of care...More

Thank meandje
Response from Comfort Suites S, Guest Relations Manager at Comfort Suites SmyrnaResponded February 13, 2018

Thank you for staying with us and informing us of the problem you encountered. We apologize about the leak in the hallway you noticed. After reviewing and letting the sprinkler vendor know about the problem, they informed us that it was a simple condensation due...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Breakfast Available
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Heated pool
Details
Price range
US$127 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$127 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (34)
Room & Suite (37)
Dining (6)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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ASouthernBelle
November 8, 2015|
Answer
Response from xeflx | Reviewed this property |
The Corporate office deflect the issue back to local hotels . They do nothing. I ensured the corporate office with pics & videos of the health hazard at Comfort Suites in Smyrna Tennessee and they did absolutely nothing.
2
Votes
Room Tips
"Stay Away From this Hotel"
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"Not sure what to say anymore....I can't recommend."
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"Call before you stop to make sure what stage the renovations are in."
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"Ask for the 3rd floor"
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