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Comfort Suites Smyrna

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Traveller (34)
Room & Suite (37)
Dining (6)
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Overview
  • Excellent23%
  • Very good16%
  • Average14%
  • Poor15%
  • Terrible32%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
2 Star Hotel
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (145)
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Reviewed October 24, 2015 via mobile

For me it's the staff that makes or breaks a hotel, and as my companion remarked, the staff here do not measure up. Examples: The front desk man at check-in was taciturn vs welcoming, responding to each question with a murmured "uh-huh" instead of "yes...More

Thank don l
Response from Comfort Suites S, Director of Sales at Comfort Suites SmyrnaResponded October 26, 2015

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

Reviewed October 19, 2015

We booked our room on Hotwire. After reading many reviews on Trip Advisor, we were very skeptical about staying at this hotel. However, we couldn't get a refund on our purchase and needed to stop in the area on our way home from Florida. We...More

Thank SarahSlush
Response from Comfort Suites S, Director of Sales at Comfort Suites SmyrnaResponded October 20, 2015

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

Reviewed October 16, 2015

I am a Choice Hotels Gold member and I have NEVER had an experience like the one at this hotel! I was VERY unhappy with the staff here.The night clerk/mgr. never acknowledged me as a member and they refused a 2PM check out asking me...More

2  Thank Evanna P
Response from Comfort Suites S, Director of Sales at Comfort Suites SmyrnaResponded October 17, 2015

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

Reviewed August 23, 2015

We chose this hotel as it looked new and was located in a quiet location. Upon entering, I requested a room for the night with a senior discount. The fellow, dressed in jeans and a casual shirt, said, umm, they didn't have a discount. I...More

3  Thank Nancy D
Response from Comfort Suites S, Director of Sales at Comfort Suites SmyrnaResponded August 24, 2015

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

Reviewed August 3, 2015 via mobile

The room was not clean. I know that people have sex in hotel rooms, but I don't want my kids to open the dresser drawer revealing empty condom paper (I do not need evidence).The tub was dirty. The housekeepers did not pay attention to detail...More

2  Thank Antionette S
Response from Comfort Suites S, Director of Sales at Comfort Suites SmyrnaResponded August 5, 2015

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Breakfast Available
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Heated pool
Details
Price range
US$116 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$116 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (34)
Room & Suite (37)
Dining (6)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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ASouthernBelle
November 8, 2015|
Answer
Response from xeflx | Reviewed this property |
The Corporate office deflect the issue back to local hotels . They do nothing. I ensured the corporate office with pics & videos of the health hazard at Comfort Suites in Smyrna Tennessee and they did absolutely nothing.
2
Votes
Room Tips
"Stay Away From this Hotel"
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"Not sure what to say anymore....I can't recommend."
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"Call before you stop to make sure what stage the renovations are in."
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"Ask for the 3rd floor"
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