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I knew that the Springfield Inn would be a "no frills" hotel; but I was not prepared for a room with chairs too soiled to sit on, carpet too nasty to walk on without shoes, and a shower too moldy to bathe in. (Pictures attached)...More
Response from Springfield_inn, General Manager at Springfield Inn Hotel & Extended StayResponded 20 July 2017
I sincerely apologize for the conditions that you have described. I can not make any excuses, but I assure that I will investigate and take corrective measures. My Executive Housekeeper and I will share this with each member of the department staff. The only factual...More
We got here and it was late. I was not enthused to see what I saw. I called place I booked it through & got it cancelled.
These people were really nice and gave us all of our money back.
I think its the area...More
Thank Carrie K
Response from Springfield_inn, General Manager at Springfield Inn Hotel & Extended StayResponded 8 July 2017
Not sure what you saw and what changes to the area you may be relating too.
All you need to do is drive through the parking lot to see the type of clientele this hotel is catering to. Several Old Cadillac's parked in this hotel parking lot. The front part of the hotel is blocked off with caution tape because the...More
Response from Springfield_inn, General Manager at Springfield Inn Hotel & Extended StayResponded 12 July 2017
Thank you very much for your comments and I am sorry that you were displeased. Our clientele is predominantly blue collar corporate and construction crews that possibly enjoy a cold one after a long day. There are no ordinances that prohibit them from doing the...More
We usually stay near enough to walk to the venue, but it was booked, tried Springfield. Don't believe the other reviews. Granted the facility is older, but it is clean and friendly. Plus the pool was open to sit by very relaxing.More
Response from Springfield_inn, General Manager at Springfield Inn Hotel & Extended StayResponded 25 May 2017
Thank you for taking the time to write a quick review regarding your recent stay with us, it is very much appreciated. I am pleased that you found us friendly and your room was clean, which is certainly two things that are within our control....More
Here is the deal, we reserved two rooms, the rooms were on different floors, and about 10 rooms from each other. When asked why this was the case we were told that it was the fault of the person making the reservations (what?) Then when...More
1 Thank Lloyd B
Response from Springfield_inn, General Manager at Springfield Inn Hotel & Extended StayResponded 22 November 2016
After review of the situation that you described, I have learned that you booked two rooms with two beds on line. The vacant rooms that you witnessed were rooms with king beds and would not have accommodated your needs. The rooms across the court yard,...More