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My wife and I were traveling long distance and the Holiday Inn Express would have been the perfect half way mark to spend an evening. Well, it was an unmitigated disaster. #1. All GPS devices do not find the motel. They send you in the...More
Thank George T
Response from UJ P, Front Office Manager at Holiday Inn Express & Suites SweetwaterResponded 4 weeks ago
We are sorry that you experienced these problems during your trip to Sweetwater. Unfortunately, we were having a maintenance issue with the front door. It is now fixed and working well. We had no other issues with the card reader yesterday, therefore I don't...More
I started out my stay with a good feeling. The initial look is good but as I stayed and used the property it became very disappointing, especially as a HIE. I travel for a living so I have a different perspective. I am picky, but...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites SweetwaterResponded 5 October 2017
Thank you for your feedback regarding your stay at Holiday Inn Express Sweetwater, TN. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room and air conditioning.
Where do I begin with this.
I used a 3rd party to book this room (Travelocity) and apparently IHG group (the management group that owns Holiday Inn and several other hotel chains) has issues integrating these 3rd party vendors into their system because you cannot...More
Thank Thomas B
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites SweetwaterResponded 9 September 2017
Dear Thomas B,
We appreciate you for sharing your review about your recent stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received.I apologize for any inconvenience you might have experienced. I...More
This hotel is recently renovated. Beds were firm, pillows and linens were very good. The double queen room was spacious and quiet. The only bad part was the new carpet and glue smell in the room. But it was bearable. I did not like the...More
Grounds and lobby were clean and welcoming. Nice location of the highway, but very close, so it was convenient and quiet. Check-in was smooth and simple. Went with a king suite.
Hallways, elevator, pool area and Rec room are all clean and well kept too....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites SweetwaterResponded 28 August 2017
I am happy that most aspects of your stay were satisfactory from your smooth check- in to the room's layout. However, it is regrettable that the carpet and the condition of the bathroom. Please accept our sincerest apologies for any inconveniences you may...More
US$123 - US$158 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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