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Holiday Inn Express Big Spring

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Holiday Inn Express Big Spring
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72 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Big Spring
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Showing 72: English reviews
Reviewed 8 October 2015 via mobile

Everything about this hotel is excellent. The breakfast is amazing there's tons of bacon eggs everything it's just great the night front desk employee John is amazing he went out of his way to make sure that we were taken care of and I so appreciate it and I appreciate him. John you did well my friend. If you are...

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1Thank michael d
Reviewed 16 September 2015

I have given Holiday Inn Express every chance to avoid this negative review on Trip Advisor. Unfortunately they have ignored my correspondence. On August 31, 2015 I made an online reservation at this Holiday Inn Express for a single night stay on September 02, 2015. At 7:30 pm on 09/02 I called the property to tell them I would definitely...

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1Thank Patticake48
IHGCare, Guest Relations Manager at Holiday Inn Express Big Spring, responded to this review

Dear Patticake48, Thank you for taking the time to express your thoughts and concerns regarding our hotel. It is truly disheartening that your past experience with us was less than satisfying. I deeply apologize for any inconvenience you may have experienced. I have sent you a private message in our desire to show our deepest concern regarding your stay. I...

Fredericksburg, Texas
Reviewed 23 August 2015

This hotel needs a major shake-up in management. We stayed at this Holiday Inn Express on our way to New Mexico and had a very bad experience. Big Spring is a small town with very limited restaurants and we arrived at a little after 8 on a Sunday evening and decided to just drop our bags in the room and...

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3Thank lyn g
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear lyn g, Thank you for your feedback regarding your recent visit at our hotel, and please accept our sincerest apologies for the disturbance you have experienced due to the room conditions. Rest assured that these issues are being looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Angie W

Reviewed 19 August 2015 via mobile

The hotel was clean and our room was spotless..the bed was so comfy and pillows were divine...I'm a picky person and I could not find one thing wrong. My hat's off to your housekeeping staff.. Breakfast was as well great my GRANDDAUGHTERS enjoyed it 14 and 8 year old says alot for me ..I will DEFINITELY BE COMING BACK !!!

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Thank TeriTrujillo
Texas
Reviewed 15 August 2015

Service was unacceptable at check in. No one was at the desk. I waited several minutes finally resorting to a phone call to the hotel. We are Priority Club Rewards members; however, the clerk was unable to find any record and gave me trouble at check in. We should have left! We have always loved HIE, but if this is...

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Thank jcharris2015
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear jcharris2015, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share them with our team so that we can continue to improve our services. I see that you have an upcoming reservation early in September. We are glad to have the opportunity to welcome you...

New Braunfels, Texas
Reviewed 11 August 2015 via mobile

I stayed here on my return trip home. I've grown accustomed to the cleanliness and friendliness of Holiday Inn Express hotels. This location just didn't meet my expectations. The room looked dirty, not a housekeeping issue though. It was time for new carpeting and linens. The shower didn't work.....

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Thank Jeffrey H
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Jeffrey H, My apologies that our hotel did not meet your expectations of the Holiday Inn Express brand. We are presently beginning the process for a long-awaited property improvement plan, and look forward to welcoming you back in an effort to provide the level of service and cleanliness you have come to expect from our hotels. Again, please accept...

Reviewed 5 August 2015 via mobile

I traveled to the area for work in April. I woke up in the middle of the night with bites and painful itching. The next day my arm and stomach swelled up was extremely painful. Ended up in Er with allergic reaction to Bed bugs. I advised the hotel and checked out. They confirmed that eight (8) rooms had bed...

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Thank Lainey Z
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Lainey Z, I received your email on 08/04/15, and I'm sorry no one has responded to past emails. I assure you that I am in the process of resolving this situation as you read this. Again, I apologize for the unfortunate circumstances of your stay with us in April, and for the lack of response to prior emails. I...

Houston, Texas
Reviewed 17 July 2015

The Night Shift and Day Shift are great. Asked if I needed anything. But the room was a bit unattended. They need to vacuum the floors in the room I stayed in. The bed was hard as a rock. The room is outdated and the wallpaper in the bathroom falling down. So Yikes!!! It was a passing thru to another...

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Thank Ann M
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear Ann M, Thank you for bringing this to your our attention. We apologize for the inconveniences you faced during your stay, as we strive for higher standards. Your feedback is welcomed, and will be shared with all team members to make them aware of your experience and to facilitate the necessary changes. We sincerely hope you will stay with...

San Antonio
Reviewed 14 July 2015 via mobile

After my fiasco with the motel across the street we checked in to this hotel. This is a nice place. Not a single problem. In fact this hotel is so awesome I left my Nikon digital slr with lens in the room. The hotel called me to let me know. By that time I was too far away to turn...

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Thank Eric P
Lubbock, Texas
Reviewed 12 July 2015

The staff was super from the desk to the breakfast area. Breakfast was good and attended to well. Chairs were dirty with spots. I was traveling with my grandchildren. The pool was not open, but I was told of it when I checked in. My room was my main issue. I thought my granddaughter kept draining the bathtub, but discovered...

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Thank 7979ARET
Angie W, Manager at Holiday Inn Express Big Spring, responded to this review

Dear 7979ARET, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Angie W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel Big Spring. We are conveniently located near downtown Big Spring, the Heritage Museum and Comanche Trail Park, which includes the new Big Spring Aquatic Center. We are also minutes away from The Hanger 25 air museum. All guest rooms are equipped with free Wi-Fi; iron & ironing board, microwave, refrigerators, coffee makers, cordless phones, and hair dryers...free continental breakfast! The Holiday Inn Express Hotel is an interior corridor hotel with keycard locks, a fitness facility, and a business center. ... more   less 

Additional Information about Holiday Inn Express Big Spring

Address: 1109 N Aylesford St, Big Spring, TX 79720-1155
Region: United States > Texas > Big Spring
Price Range: $151 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Big Spring 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Holiday Inn Express Big Spring Hotel Big Spring
Holiday Inn Big Spring
Big Spring Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Big Spring staff and other travellers.
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Questions? Get answers from Holiday Inn Express Big Spring staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you book a regular room, sometimes they'll upgrade you to the suite option we had.”
 of 5 bubbles BobbieB853, 9 Nov 2016 | Read review
“Quieter on the side away from the interstate”
 of 5 bubbles vincentlD1712IX, 13 Jan 2016 | Read review
“Choose another hotel.”
 of 5 bubbles Patticake48, 16 Sep 2015 | Read review
“stay at the Hampton Inn down the road”
 of 5 bubbles lyng_11, 23 Aug 2015 | Read review
“I stayed on the first floor. Maybe the other floors are better. I sure hope so.”
 of 5 bubbles 7979ARET, 12 Jul 2015 | Read review
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