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Holiday Inn Express Brownwood

HIExpress.comUS$102*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Brownwood
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Brownwood
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Showing 106: English reviews
Reviewed 24 August 2015 via mobile

We very frequently stay at this chain of hotels, and have had nothing but good experiences, so staying here was a no-brainer, or so we thought. It doesn't take a lot to satisfy me in a hotel room. Clean and comfortable will do it. This was neither. One good thing I can say is that the front desk staff are...

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Helpful?
2Thank TXBelle915
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so, so sorry to hear that you were not pleased with your time here. We understand how important it is to have a clean and comfortable stay, and we are extremely apologetic that your stay with us was not. We will definitely address the issues that you had and work to correct those immediately. We hope you will...

Cypress, Texas
Reviewed 9 August 2015

Another Holiday Inn stay and this one was average to good. It was quiet, beds comfortable and personnel friendly and helpful. An average breakfast for Holiday Inn's but adequate when one is traveling.

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Helpful?
Thank Percy M
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear that you were pleased with your stay. We know how important it is to have a peaceful stay while travelling as well as hotel staff that are willing to help with anything you may need, and that's exactly what we aim to provide for our guests! Thank you for being our guest and we hope...

Plano, Texas
Reviewed 8 August 2015

We stayed for 2 nights and were satisfied with our experience. Staff was very friendly. Everything was clean and functioned as it should. Carpet and mattresses could use an update, but they were acceptable for us. (Carpet needs re-stretching, and I could feel the coils in the mattress when I sat down but okay when I reclined). There were several...

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Helpful?
Thank Mockingbird57
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear that you enjoyed your experience with us. We are sorry that you were not pleased with a few of the items here, including the carpet. We have already purchased new carpet for our entire hotel and it will be installed very soon. Hopefully on your next visit to Brownwood you will be able to stay...

San Angelo, Texas
Reviewed 31 July 2015

I booked one night in advance that was non-refundable, then added a second night that was refundable before arriving. I specified NON-SMOKING, but when we got off the 3rd floor elevator and headed to our room, the hallway smelled of smoke. When we entered our room, it smelled like a bar, the smoke smell was overwhelming. None of the doors...

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Helpful?
Thank Dana C
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so sorry to hear that you had these issues during your stay. At this point in time we are 100% smoke-free. We have all of our guests sign the register cards upon check-in stating that we are smoke free, but we do still have guests that decide to violate these rules and smoke inside the rooms. They are...

Reviewed 11 July 2015 via mobile

Pros: Every employee we encountered was extremely helpful, considerate and polite. The breakfast was decent and plentiful. The bed was comfortable with good bedding and the air conditioner worked really well! Cons: badly in need of an update. The room smelled very musty when we walked in and the bathroom needed some work.

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Helpful?
Thank BrittyK
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are happy to hear you enjoyed the breakfast and our staff! We know how important good service and a plentiful breakfast are, and we are overjoyed that we were able to provide that for you. We do apologize for your dissatisfaction, and hope you will give us another chance. Thank you for being our guest and we hope to...

Southeast Texas
Reviewed 7 July 2015

We spent the night here on a recent business trip to the area. We've stayed at several Holiday Inn Expresses before but what a surprise when we turned on he shower and were blasted by a water supply that is rarely experienced in a hotel these days. Holiday In went to a new type of showerhead several years ago but...

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Helpful?
Thank garygorsich
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Wow! Thank you so much for your kind words! We are so, so happy that you enjoyed your stay so much! We all know how disappointing weak water pressure in the shower can be while on the road, so we are so happy you were pleased with ours! Thank you for being our guest and we hope to see you...

Clinton Township, Michigan
Reviewed 2 July 2015

Nice quiet and clean hotel with a room that was spacious and most importantly it was very clean. Front desk people were quite helpful. Additionally their breakfast area was clean and not messy, no dirty tables, no used napkins left strewn around the room. Plus that breakfast was good and I just love their cheese omelet with nice crispy bacon....

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Helpful?
Thank Joe P
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear that you enjoyed your stay with us so much! We aim to have a quiet and relaxing environment that our guests can be comfortable in, and we are ecstatic that we were able to achieve that for you. Thank you for being our guest. We hope to see you again! Safe travels, Melanie Director...

Houston, Texas
Reviewed 9 June 2015

My family stays in this kind of hotel often. So it is easy to become spoiled or cynical about the standardized breakfast. However, the breakfast attendant here did a very nice job. The scrambled eggs and sausages were cooked just right. She was constantly busy tending to the food line and coffee service, cleaning tables quickly. Other HIE's could learn...

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Helpful?
1Thank John_crudeoil
Brownwood-HIE-Staff, Director of Sales at Holiday Inn Express Brownwood, responded to this review

Wow! What a review! We are happy to hear that you enjoyed your stay so much! We are so proud of our front desk and breakfast crew here, so it makes us all ecstatic that you appreciated them so much! We strive for friendly service and a good, safe environment, so we are happy we could provide that for you!...

Canyon, Texas
Reviewed 26 May 2015 via mobile

An older hotel but well run and maintained. Friendly, helpful staff throughout hotel. Bed was not as comfortable as some, but bathroom was stocked with big, fluffy towels, which is always a plus. Our room had a small kitchen area with a sink.

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Helpful?
Thank Jo R
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

We are so happy to hear you enjoyed your stay! We are so proud of our front desk agents and how they strive to be as helpful and friendly as possible, so we are happy they were able to do that for you! Thank you for being our guest and we hope to see you again very soon!

Reviewed 5 May 2015 via mobile

While on a genealogy trip with my mom And my stepfather, we booked this hotel for our second night of the trip. We ended up extending for another night and thoroughly enjoyed our stay. The staff was very helpful and friendly and gave us suggestions for local restaurants. They helped out with printing a walking tour guide of old downtown...

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Helpful?
Thank Robin S
Shannon F, Director of Sales at Holiday Inn Express Brownwood, responded to this review

What a review!! Thank you so much for your kind words! We are so happy you enjoyed your stay with us! We all know how difficult it can be trying to navigate a new town, so I'm glad that our front desk was able to help you! Thank you so much for being our guest and we hope to see...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Brownwood Proudly introduces our newly renovated Hotel. Renovations include new carpeting throughout all public areas and guest rooms, new mattresses and furniture as well as a refreshed breakfast area and fitness center improvements. We provide all the amenities and technology of a full service hotel at a 'Stay Smart' price. We are conveniently located in the heart of Texas. The hotel includes a Business Center (24 hours free internet service) and Conference room. Our luxurious guest rooms are equipped with free high speed internet access. Guests will enjoy a deluxe, 'Stay Smart' complimentary breakfast bar, and free parking. All of our rooms have interior entrances, well lit work areas, Micro-Fridge, in-room coffee service and 27' TVs with over 120 digital cable channels including movie channels. In addition, we have a fully equipped fitness center and an outdoor swimming pool. ... more   less 

Additional Information about Holiday Inn Express Brownwood

Address: 504 W Commerce St, Brownwood, TX 76801-1704
Region: United States > Texas > Brownwood
Price Range: $141 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Brownwood 2.5*
Number of rooms: 58
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Also Known As:
Holiday Inn Express Brownwood Hotel Brownwood
Holiday Inn Brownwood
Brownwood Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Brownwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor at the back of the hotel”
dwfaneed, 10 Apr 2017 | Read review
“3rd floor would be quieter!”
caseyh368, 3 Apr 2017 | Read review
“Top floor at back”
lilela, 3 Nov 2016 | Read review
“Room 308 in middle of bldg. Overlooks parking lot. Extremely quiet.”
Jawbreaker5, 25 Jun 2016 | Read review
“Ask for a room at the back of the hotel.”
singingaccordionist, 4 Apr 2016 | Read review
5 of 5
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US$102* /night
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Prices are for 1 room, 2 adults
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