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Check-in was incredibly slow. Later discovered the door to the room didn't lock from the outside. Reported the issue to the hotel manger. Three hours later the problem was still not resolved and the manager and maintenance had left for the day. Night manager moved...More
Thank L R
Response from MSM689, Manager at Holiday Inn Express Hotel & Suites Cedar HillResponded 4 weeks ago
We're sorry that you didn't enjoyed your stay with us. In response to your comments I was actually glad that our staff took this situation very seriously and upgraded you to a king suites and you were moved to a new room immediately once the...More
Great motel just south of Dallas Texas. A newer property pet friendly and close to all Dallas attractions. Nice clean quiet room, The staff was very attentive and friendly, a nice alternative to staying in crowded Dallas. A short 15 drive to downtown Dallas.
Thank Greg G
Response from MSM689, Manager at Holiday Inn Express Hotel & Suites Cedar HillResponded 17 May 2017
Don't You just love us! Our promise is to Create a Great Hotel that Guest Love. It seems that we kept that promise to you. We thank you for giving us the opportunity to be at your service
I am a frequent traveler and this was the worst experience I have ever had with any hotel chain. Mark, the general manager should not be a manager in the hospitality industry. I have never been treated so poorly and satisfaction is not a guarantee...More
2 Thank jsmcgold
Response from MSM689, Manager at Holiday Inn Express Hotel & Suites Cedar HillResponded 27 April 2017
Thank you for sharing your experience with us. This is not the norm at our hotel from most of our guests. We take any matter pertaining to our guest very seriously. Your comment is under investigation.
Very nice hotel. Excellent housekeepers, great breakfast, nice furnishings. Very impressed. They want me to say more, so I'll add that our heating/ac stopped working just before we checked out. Reported to manager who jumped right on it. Can't ask for more than that! :)More
Response from MSM689, Manager at Holiday Inn Express Hotel & Suites Cedar HillResponded 9 January 2017
We sincerely appreciate your business and you, taking the time to share your honest feedback regarding your most recent stay with us on TripAdvisor. Thank you for giving us the opportunity to serve you. We were delighted to have you and we look forward seeing...More
Entered room and it smelled like smoke. Front desk says that rooms are all non-smoking and never have been. The placards on the walls have no smoking signs and they also have many where there is not a non smoking sign. Staying for free on...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Cedar HillResponded 23 October 2016
Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I...More
US$98 - US$198 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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