I stay at many holiday inn exp locations across Texas. This is the first 5 star rating I've given right away. Very clean hotel. Staff was excellent. Located in an area with multiple good restaurants and shops.
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I had such a pleasant stay at this hotel. I was there during an extremely busy time but had made my reservation a month prior. I had to unexpectedly stay an extra night and the rooms were completely booked. The manager kept me updated about...More
Check-in was incredibly slow. Later discovered the door to the room didn't lock from the outside. Reported the issue to the hotel manger. Three hours later the problem was still not resolved and the manager and maintenance had left for the day. Night manager moved...More
We're sorry that you didn't enjoyed your stay with us. In response to your comments I was actually glad that our staff took this situation very seriously and upgraded you to a king suites and you were moved to a new room immediately once the...More
Great motel just south of Dallas Texas. A newer property pet friendly and close to all Dallas attractions. Nice clean quiet room, The staff was very attentive and friendly, a nice alternative to staying in crowded Dallas. A short 15 drive to downtown Dallas.
Don't You just love us! Our promise is to Create a Great Hotel that Guest Love. It seems that we kept that promise to you. We thank you for giving us the opportunity to be at your service
I am a frequent traveler and this was the worst experience I have ever had with any hotel chain. Mark, the general manager should not be a manager in the hospitality industry. I have never been treated so poorly and satisfaction is not a guarantee...More
Thank you for sharing your experience with us. This is not the norm at our hotel from most of our guests. We take any matter pertaining to our guest very seriously. Your comment is under investigation.
"Walls are paper thin and you can hear everything going on in the room next to you."
"Check to see what events or groups they are hosting if you are seeking a quiet environment."