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Extended Stay America - Dallas - Frankford Road

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Traveller (20)
Room & Suite (38)
Dining (2)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL CLASS
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Location

Full view
54Somewhat walkable
Grade: 54 out of 100
40Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
18470 Dallas Pkwy, Dallas, TX 75287-5205
Getting there
Love Field17 km
Dallas/Fort Worth International Airport23 km
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53Reviews
54Photos
3Q+A
7Room tips
Traveller rating
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  • 5
  • 16
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  • English
Popular mentions
+11
Summary: DO NOT STAY HERE. It's literally the WORST hotel I've EVER stayed in. EVER. I can't believe Extended Stay associates themselves with this hotel!! Booked the hotel for two bedroom and once arrived, was told they had given away our reservation. Here I am with two small
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Response from 00esa, Manager at Extended Stay America - Dallas - Frankford Road
Responded 2 days ago
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Your feedback has been shared with every department involved. We hope you all will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
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We made our reservation because it was in a nice neighborhood. As we drove in the outside looked newish and nice. But inside the door you found a totally different and odd thing. First, in 3 day/night stays there was never an attendant at the front desk. When you called and they
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Response from 00esa, Manager at Extended Stay America - Dallas - Frankford Road
Responded 2 weeks ago
We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
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We stayed one night. Glad that was all. The room itself was clean, but was obviously a little worn. One cabinet front was completely gone. My concern was some activity in the parking lot as we were pulling in. Some people loitering just watching us. I was glad I wasn’t alone
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Response from 00esa, Manager at Extended Stay America - Dallas - Frankford Road
Responded Dec. 29, 2018
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
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I'm not sure this place even owns a vacuum cleaner, but if they do, no one knows how to use it. Upon check-in our room had all manner of food crumbs strewn around,and they were there all week. The common hallways looked like they had not been vacuumed since the Carter
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Response from 00esa, Manager at Extended Stay America - Dallas - Frankford Road
Responded Sep. 24, 2018
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
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We booked a reservation from 7/12-7/21 for a national sporting event for our son. We traveled all the way from VT and packed very light, specifically choosing this location for the laundry room, breakfast, location to my son's events, separate bedrooms and full kitchen. We
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Response from 00esa, Manager at Extended Stay America - Dallas - Frankford Road
Responded Jul. 27, 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. We do take matters such as this very seriously, and as a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
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I opened this cabinet looking for a trashcan (which the room doesn't have). My hands got covered in something black and sticky.
Dirty, dirty, dirty. Holes in the doors and walls all throughout the property.
TV missing coax cable, rendering it completely useless.
Fixtures held together with duct tape. Sorry for the blurry picture, I was ready to get OUT of there.
Bathroom looks nice and dirty. Glad they left the toilet seat up for me.
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"They have bigger rooms"
"Rooms on the inner side are more quiet to vehicular noise"
"I don't think you really have a choice here except if you want a suite, or just a regular room."
"In hot weather avoid the west facing rooms -they have sun on the windows all day and face the tollway so there is traffic noise early."
"I was on the third floor, and it was very quiet. There is an elevator."
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PRICE RANGE
US$72 - US$91 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead studio suites dallas - plano hotel dallashomestead suites dallashomestead dallasdallas homestead suites
FORMERLY KNOWN AS
Homestead Studio Suites
LOCATION
United StatesTexasDallas
NUMBER OF ROOMS
112
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