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Extended Stay America - Dallas - Frankford Road

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Extended Stay America - Dallas - Frankford Road
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71 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Dallas - Frankford Road
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Showing 70: English reviews
Katy, Texas
Reviewed 6 June 2016

Clean, quiet room. Got a suite for a great price on Priceline. Bed was good, ac was adequate, the hot water stayed hot all through the shower. The TV could have been bigger, but it was quite a ways from the bed because the room was good-sized. A comfortable place to spend a night.

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Thank yojimbo56003
Reviewed 22 February 2016

Also dogs friendly wonderful we feel like home Location was great for what we were doing. The good: room was spotlessly clean, large and pleasant. People who worked there were very nice. Price was reasonable. The bad: wifi in our room was very spotty, often not there at all. Sunday night NBC disappeared on the tv, no Sunday night football,...

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Thank Yelda K
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the inconveniences you experienced. We are sorry for these issues, but are happy to hear that you had a positive stay overall. It’s great to read that you enjoyed our pet friendly policy as well as our friendly customer service....

Raleigh, North Carolina
Reviewed 17 February 2016

Check in and Check was terrible...people upfront were aloof and seemed confused and not interested or sure of how to check me in or out. I was not looked up at once and the guy just handed my key, no welcome, thanks or anything. when i asked for my bill he went behind a wall and after ten minutes i...

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Thank Randy C
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for providing feedback regarding the events that took place during your recent stay with us. The situation you described regarding the check in and out experience is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure we are providing each guest with professional customer service as...

Plano, Texas
Reviewed 17 December 2015

nice roomy place liking it so far not super plush but feels more like a apt so for that im happy was really looking forward to breakfast Fruit and apples IS NOT BREAKFAST it is a snack..yall please do something about having a actual breakfast I mean yall do charge enough...

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Thank Breakfast86ed
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact me directly,...

Reviewed 30 November 2015 via mobile

Dallas became my home this past summer. Having never resided at an extended stay, I was a bit skeptical booking my first reservation. Upon, settling in, I quickly felt home. The rooms were very spacious, comfortable but most of all it was the staff that killed it for me. Anytime I needed something or was just passing through, I was...

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Thank Tannerwes89
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to know that your stay was enjoyable and that our staff made you feel welcomed. I’m thrilled that we were able to provide you with a home away from home experience! Thank you again for your kind words. The staff and I would love to provide...

Richardson, Texas
Reviewed 2 November 2015 via mobile

TERRIBLE PLACE TO STAY. PEOPLE SMOKE HAVE DOGS THERE IS NO BREAKFAST. It's a grab and go coffee bar. With ORANGES. Screaming down the hallways. Shady characters. White maid selling drugs and playing loud music. Tv's are too small and too far from beds.

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Thank Missy L
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I am...

Plano, Texas
Reviewed 21 October 2015

I've basically been living in hotels the last few weeks. This is by far the best. Big room, with closet, refrigerator, microwave oven, stove. It has a pool, which I'd never use, but the view is nice. Great location. Staff is nice, helpful. Breakfast leaves something to be desired. It's basically apples.

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Thank EvylikeChevy
Dubai, United Arab Emirates
Reviewed 25 July 2015

The rooms are very large and clean. There is a lovely pool and hot tub, along with barbeque grills. It has a great location and friendly staff. The beds are extremely comfortable, and there is even a shuttle service to take you to nearby shopping and business locations. There are also very good reatuarants nearby. The price was great, and...

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Thank Marino059
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our newly renovated hotel and its amenities. While our shuttle service is limited, it is nice to learn that you found value in it. Thank you again for sharing your comments with us. We...

Reviewed 30 June 2015

The attentiveness and care by manager James, and staff people such as Freddy, Maria, Jason and Tia made this home away from home. There is no question that my work engagement has lasted longer because as a contractor employed in North Dallas I had such a clean and wonderfully pleasant place to rest, restore, get guidance about the area, and...

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Thank Jude R
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you so much for sharing your experience with us. We are thrilled to know you enjoyed your visit and that our staff and services fit so well with your needs as a business professional. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for your kind words. The staff and...

Reviewed 1 June 2015

Well, the lobby would be a good atmosphere if it is in winter...although this hotel was newly renovated, but there are many things need to be improved.... 1. Smelly big Garbage Black Container by the Exit area - located by the exit ....this is very bad, it actually pollute the smell in each corridor...this is an extended stay hotel, therefore,...

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1Thank Morris C
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I'm sorry to hear our recent renovation of the hotel did not address all of the items you feel it should have; however, I am looking into each of the items you specifically mentioned and am addressing each one. We continually work to improve...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - Dallas - Frankford Road

Address: 18470 North Dallas Parkway, Dallas, TX 75287 (Formerly Homestead Studio Suites)
Region: United States > Texas > Dallas
Price Range: $129 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Frankford Road 2.5*
Number of rooms: 112
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Also Known As:
Homestead Studio Suites Dallas - Plano Hotel Dallas
Homestead Suites Dallas
Homestead Dallas
Dallas Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Dallas - Frankford Road staff and other travellers.
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Questions? Get answers from Extended Stay America - Dallas - Frankford Road staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think you really have a choice here except if you want a suite, or just a regular room.”
 of 5 bubbles Ronna100, 21 Jul 2016 | Read review
“In hot weather avoid the west facing rooms -they have sun on the windows all day and face the tollway so there is traffic noise early.”
 of 5 bubbles AnthonyP597, 9 Jun 2016 | Read review
“I was on the third floor, and it was very quiet. There is an elevator.”
 of 5 bubbles yojimbo56003, 6 Jun 2016 | Read review
“Stay somewhere else”
 of 5 bubbles randyc866, 17 Feb 2016 | Read review
“I'm on the inside, which has a view of the pool”
 of 5 bubbles EvylikeChevy, 21 Oct 2015 | Read review
5 of 5