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Extended Stay America - Dallas - Frankford Road

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Extended Stay America - Dallas - Frankford Road
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69 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Dallas - Frankford Road
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Showing 68: English reviews
1 review
Reviewed 18 December 2014

After reading the reviews and knowing I'm probably getting what I've paid for, I gotta admit the hotel itself wasn't as bad as I thought. Lobby is presentable and the suite I got was spacious and clean (though the mattress appears to be old, squeaks when you sit on it). However, it was the worst hotel experience I've ever had.... More 

Helpful?
Thank dchl1020
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to your clean and spacious room are much appreciated; yet, I was disheartened to read about the poor service you received from our staff during check in. As this hotel’s manager, I can assure you I have spoken with the all... More 

Dallas, Texas
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2014

I'm not complaining about the hotel as a whole, mainly a staff member. The hotel for the most part is okay, however they probably need to spray more often due to roaches. I haven't seen many but the fact that I have seen them in MY room is enough to determine that they should be spraying more, especially since food... More 

Helpful?
Thank TravelerJKE
Manager_11525, Owner at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the linen and luggage carts is truly regrettable. We are very sorry for your experience. Normally, linen is exchanged at the front desk. I'm sure my staff member forgot to drop your linen off at your room as it is something we don't normally do.... More 

1 review
Reviewed 9 September 2014

The hotel was fine from the outside, but once inside it was horrible. Like another reviewer the staff was friendly but NOT professional. There were bugs in the room and beds. If I had not prepaid I would have checked out. The AC did not always work correctly and the carpet smelled like pee. The staff only half cleaned the... More 

Helpful?
Thank T W
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

We appreciate you bringing your experience to our attention. Please know that we are sincerely sorry your stay did not meet your expectations. Your comments were reviewed by our staff, and we are going to have our housekeepers do more detailed cleanings in the future. We will also contact our pest control provider to address the issue in your room.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2014 via mobile

This is about the 7th different ESA I've stayed in in DFW and probably the best. These typically are ugly outdated hotels with the occasional burnt Indian food smell (from guests), but with discount rooms available through popular travel discount sites like PL. If you can deal with the uptight noon "late check-out" policy, this 2-star place is a deal.

Helpful?
2 Thank joe78732
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for your glowing review of our property. It's great to hear that our hotel exceeded your expectations. Still, we do apologize that our late check-out policy did not meet your needs. Your feedback on this issue will be helpful to us as we continually work to improve our hotel. I invite you to contact me, at pln@extendedstay.com, if... More 

Dallas, Texas
1 review
Reviewed 25 July 2014

I stayed here with my daughters they loved the swimming pool and the last night they had wanted to watch a movie with popcorn went down to front desk and was given a complimentary bag of popcorn from the front desk agent Jacob he was wonderful the next morning I had for to bring tooth brushes and again the agent... More 

Helpful?
Thank Joshua S
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. I am so proud to read of the excellent service you received from my staff, and that our hotel felt like a home away from home. I am especially pleased that your children enjoyed our swimming pool. Thank you for choosing Extended Stay America. We hope to... More 

Tallahassee, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 July 2014

The hotel was 'ok' going in, but as the days went by I got more and more grossed out. The staff was friendly but NOT professional. There were roaches in the bathroom at night and I have several bites from bed bugs on my ankles and legs. The AC did not always work correctly... I wont be staying here again

Helpful?
Thank kate t
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Hotel Response: The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear you were bothered by pests and had problems with your A/C. In response to your feedback, I am having the entire building treated by our exterminators. As well, I... More 

plano
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

Bed bugs!! people asking for cigarettes every time you go outside!!! Had a horrible experience at check in bc i used price line name my price the girl didn't like that and called me out on what i paid for it said it was too little .... they booked me there ... i loved the room and lobby and hot... More 

Helpful?
1 Thank jammeytatum
Monette
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

Beds were not comfortable. Internet did not work. Noise late at night that was reported and not taken care of. I called twice and still got woke up at 1:30 am. Breakfast was only oatmeal bars,muffins, and coffee. It was rarely stocked. Got very tired of it after 4 days. No other selections. It smelled sweaty all over the hotel.... More 

Helpful?
1 Thank Erin D
Des Moines, Iowa
1 review
Reviewed 4 May 2014

James the Manager is terrific. He is very personable and conversational. Hotel will be remodeled soon and will be nicer because of the updates. A better "breakfast" would be good to add. Coffee was really good.

Helpful?
Thank Karatbars
San Antonio, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 April 2014

I ended up with this hotel through hotwire and it was absolutely disgusting. I have no idea what "transformation" is referenced in other reviews of this place because it very much is a weary rundown dump right off the tollway. Brown spots on the towels. The entrances all smell like dog urine. Coffee creamer not refrigerated. Tons of road noise... More 

Helpful?
Thank starbar79

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - Dallas - Frankford Road

Address: 18470 North Dallas Parkway, Dallas, TX 75287 (Formerly Homestead Studio Suites)
Region: United States > Texas > Dallas
Price Range: $114 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Frankford Road 2.5*
Number of rooms: 112
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Also Known As:
Homestead Studio Suites Dallas - Plano Hotel Dallas
Homestead Suites Dallas
Homestead Dallas
Dallas Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Dallas - Frankford Road staff and other travellers.
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Questions? Get answers from Extended Stay America - Dallas - Frankford Road staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think you really have a choice here except if you want a suite, or just a regular room.”
 of 5 bubbles Ronna100, 21 Jul 2016 | Read review
“In hot weather avoid the west facing rooms -they have sun on the windows all day and face the tollway so there is traffic noise early.”
 of 5 bubbles AnthonyP597, 9 Jun 2016 | Read review
“I was on the third floor, and it was very quiet. There is an elevator.”
 of 5 bubbles yojimbo56003, 6 Jun 2016 | Read review
“Stay somewhere else”
 of 5 bubbles randyc866, 17 Feb 2016 | Read review
“I'm on the inside, which has a view of the pool”
 of 5 bubbles EvylikeChevy, 21 Oct 2015 | Read review
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