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i was treated very well with serious interest for my well being and satisfaction. room service, restaurant and large lobby bar that serves meals were fine. room was fine with new bed as hotel is undergoing major upgrades.this is a large hotel 500 plus rooms...More
Response from TeamMarriott, General Manager at Renaissance Dallas Addison HotelResponded 6 days ago
Thank you for staying at Renaissance Dallas Addison Hotel. We are glad you enjoyed our facilities and that you were impressed with our courteous service. I’ll be sure to share your compliments with our team. It was our pleasure having you as our...More
My bed was comfortable - that is what I need hotels to offer - comfortable beds. So that was a win. But the hotel seems to lack the oomph of a good or great experience. At dinner in the hotel restaurant there were termites crawling...More
Response from TeamMarriott, General Manager at Renaissance Dallas Addison HotelResponded 5 days ago
Thanks for choosing us for your recent visit and for providing valuable feedback. We are genuinely sorry for the experience you had with our staff and that they were unresponsive to your needs and concerns. We strive to provide excellent service from each...More
As can be seen in my previous reviews I am very loyal to the Marriott brand. This was one of my worst experiences. I’m only giving two stars due to the friendly staff. The room itself smelled of mold my coworker finally had to shut...More
Thank Matt C
Response from TeamMarriott, General Manager at Renaissance Dallas Addison HotelResponded August 17, 2018
Dear Matt C,
Thank you for choosing our hotel for your recent stay, and for your candid feedback. We will be starting our room renovations and modernizing our elevator system soon, and we believe these improvements will demonstrate our commitment to providing our guests with...More
Hotel sold a few months ago to Marriott..Great location.
20 mins. from DFW..
Staff is well coached and very pleasant..
Food was very good and the rooms have been upgraded.
Only 10 minutes from the Galleria which is a very upscale shopping plaza..More
Response from TeamMarriott, General Manager at Renaissance Dallas Addison HotelResponded July 30, 2018
Thank you for your review regarding your stay at Renaissance Dallas Addison Hotel. We are thrilled you liked the great service provided by our associates and that our excellent location made it for an exceptional experience. We look forward to welcoming you back...More
Im not sure what they get paid for at this bar...but you have to get off your butt and place your orders at front. Pick it up yourself and all. Boring, no customer service. I had better service at a buffet than this. Whose got...More
Response from TeamMarriott, General Manager at Renaissance Dallas Addison HotelResponded July 23, 2018
Thanks for choosing us for your recent visit. We are genuinely sorry for the poor service you received from our staff.. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve...More
Renaissance Dallas Addison Hotel is a gem in the North Dallas, Texas community of Addison. Classic meets contemporary at our hotel located near some of the best shopping, dining and entertainment venues in the ...MoreDallas area. We offer 528 oversized guestrooms as well as 24 unique two-story suites ranging from 750 to 2,200 square feet. Our hotel features 115,000 sq. ft. of flexible meeting and event space, and a restaurant, Noell JCT Restaurant & Lounge, where you will find plates created using locally sourced ingredients. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.