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InterContinental Dallas

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InterContinental Dallas
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743 Reviews from our TripAdvisor Community

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Showing 720: English reviews
oklahoma
Reviewed 29 July 2014 via mobile

Another good Priceline value - $76 for a very nice hotel. Front desk check- in was kind enough to ask if I wanted high up and close to elevator. Rooms double beds nice business layout. Bathroom clean and very well equipped. Convenient Starbucks in lobby with nice gift stores. Overall very business classy hotel.

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Helpful?
Thank tminick
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear tminick, Thank you for taking the time to provide us with a brief overview of your recent stay. I am happy to hear that you enjoyed your stay and we hope to welcome you again in the near future. Sincerely, Stefan Huber General Manager

boston
Reviewed 24 July 2014

We just had a conference here a couple of weeks ago , and I would say it is the best hotel that we used by far. Staff is definitely top notch - they attended to my requests and I have to admit, I'm not the easiest person to deal with. Meeting space looks great - love the chandeliers, guest rooms...

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Helpful?
Thank iluv2travelBoston
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear iluv2travelBoston, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such a glowing review. I am happy to hear that you found our staff to be top notch and enjoyed our meeting space, accommodations and lobby bar. We hope to welcome you again in the near future....

St. Petersburg, Florida
Reviewed 16 July 2014

I got bug bites and not only did the day manager; general manager; and head of risk clearly not care at all--I didn't even get the courtesy of them returning my call. I have never been so disappointed in a major chain and I travel a lot. I ended up paying $200 for urgent care and medicines--let alone the cost...

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2Thank u10mk71
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear u10mk71, I appreciate you posting this review as this is the first we are hearing about the issue you described. After reading your post, we have done some extensive research, including reviewing all of our internal/external systems and guest call logs that we have recorded, to determine that we had ONE recorded bed bug claim back in April. If...

Bentonville, Arkansas
Reviewed 15 July 2014

We travel to Dallas frequently and decided to switch things up this time by using Priceline to book a 4 star hotel. We didn't realize that this hotel was part of the pool, so we were quite surprised when they were the ones to accept our offer, but eager to try it out. The hotel is a bit tired from...

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2Thank Mrs D
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Jenna N, I appreciate you taking the time to express your concerns regarding your recent visit. Please know that your feedback is much appreciated. I am happy to hear that you enjoyed our staff but would like to sincerely apologize that so many details were missed during your stay. I am a bit surprised that you felt the lobby...

Grand Rapids, Michigan
Reviewed 8 July 2014

The staff at this hotel is top notch! The food in the bar and banquet area is amazing! I had a small issue in my room during my stay and was amazed at how quickly it was resolved by the Front desk and maintenance team.

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Helpful?
Thank Kristin C
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Kristin C, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such a wonderful review. I am happy to hear how much you enjoyed our team and that you found the food to be amazing, I will definitely relay the kind words. We hope to have another...

Edgewood, New Mexico
Reviewed 8 July 2014

I went back again to Intercontinental Dallas, my home-away-from-home. I’ve reviewed this property before, and the hotel and I still have a good relationship for the most part. I am based out of the hotel when I’m on business to the area, but there is usually some kind of conference in the hotel when I stay. Being in this hotel...

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3Thank AnotherNiteOnTheRoad
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear AnotherNiteOnTheRoad, Thank you so much for being such a loyal guest of the hotel and for taking the time to provide us with such a detailed overview of your recent visit. I am happy to hear that the executive suite is comfortable for you and that housekeeping does a good job but I will definitely make sure that we...

Philadelphia
Reviewed 7 July 2014

I booked this hotel because my company had a conference here and I was impressed by the lobby, also I was told great things by some co worker who stayed overnight. I figured why not book a hotel room in Addison for the fireworks. I wanted to stay somewhere upscale and I love the look of the lobby, plus ICH...

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Helpful?
Thank RestaurantClub
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear RestaurantClub, Thank you for taking the time to express your concerns regarding your recent visit. Please know that your feedback is much appreciated. I am extremely sorry to hear that our hotel did not meet your expectations and that so many details were missed during your stay. It is our responsibility to make your stay an enjoyable one and...

Arlington, Texas
Reviewed 5 July 2014

In booking your room, I highly recommend calling the front desk of the hotel, as opposed to the 1.800 number, or even booking online. The level of service I received from the desk agents during the booking process, as well as a follow-up call, was excellent. Moreover, the service by the housekeeping staff and valet staff was excellent. The room...

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Helpful?
Thank SpenceLK
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear SpenceLK, Thank you for taking the time to provide us with such a detailed overview of your recent stay. I am happy to hear that your overall experience was a good one but would like to apologize for the miscommunication you received regarding happy hour prices. I will be sure to speak with our food and beverage department to...

Dallas, Texas, United States
Reviewed 5 July 2014

We stayed here for a view of the Kaboom Town Addison Fireworks and paid extra for a room with a view of the fireworks. Although it wasn't a direct view (we had to stand in corner to see the full fireworks display) it was close to the fireworks. We were in room 1123. We could have walked a few blocks...

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Helpful?
Thank Nancy K
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Nancy K, Thank you for taking the time to provide us with such a detailed overview of your recent stay. I am happy to hear that you found our room to be tastefully decorated and comfortable but would like to sincerely apologize for the issues you experienced with the air conditioning and water pressure. Please know that I will...

Chicago, Illinois
Reviewed 4 July 2014

I stayed here for a meeting I had in Addison. The hotel was very close to many offices in the nearby area as well as a large mall. The hotel itself is huge! Quite nice in the lobby area but the rooms are not great. The AC is too loud and the bathrooms are only so so. If you have...

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1Thank App19
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear App19, I appreciate you taking the time to share your recent experience with us. I am happy to hear that you found our lobby to be nice and proximity to offices and the Galleria convenient but extremely sorry to hear that our hotel did not meet your expectations. I would greatly appreciate it if you would contact me at...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Parkway, Dallas, TX 75001
Region: United States > Texas > Dallas
Price Range: $176 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#30 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check priceline day of stay and sometimes you can find the rooms at half price!”
 of 5 bubbles MichelleEdmonson, 9 Mar 2017 | Read review
“I had a room on the south side, 12th floor, quiet and sunny.”
 of 5 bubbles Oko341, 1 Mar 2017 | Read review
“The hotel is a good one but needs some personnel management.”
 of 5 bubbles athomas4, 25 Feb 2017 | Read review
“Higher floors offer great views of lights and city.”
 of 5 bubbles cahnera, 10 Feb 2017 | Read review
“You will want to ask to face North and/or West.”
 of 5 bubbles PlatinumAtMultiple, 25 Jan 2017 | Read review
5 of 5