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InterContinental Dallas

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InterContinental Dallas
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731 Reviews from our TripAdvisor Community

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Showing 708: English reviews
Houston, Texas
Reviewed 23 January 2014

Good The InterContinental was very nice for a convention. Large and convenient meeting rooms, large areas to mingle, clean and in good mechanical shape, friendly accommodating staff, clean nice rooms. The food provided and in the restaurant was good. Poor It is not new nor is the decoration over the top. It appears to have been renovated to some degree....

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Helpful?
Thank Lucienwill
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Lucienwill, Thank you for taking the time to provide us with feedback regarding your recent visit. Please know that your feedback is much appreciated and helps us determine how we are doing from a service perspective. I am happy to hear that you enjoyed our meeting rooms, staff and accommodations and will most certainly look into how we can...

College Station, Texas
Reviewed 18 January 2014

When I see that a hotel in the InterContinental family is a four-diamond property (as rated by AAA), it creates a level of expectation. Although the Dallas property is not rated as such, the mind still creates this threshold. My room was clean. The fixtures were up-to-date and everything worked. Since I was there for business meetings, we were served...

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Helpful?
Thank Chace_Murphy
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Chace_Murphy, Thank you for taking the time to provide us with such a detailed overview of your recent experience. Please know that your feedback is much appreciated and helps my team and I evaluate how we are doing from a service perspective. I am happy to hear that you found our accommodations clean and that your meals were enjoyable....

Milwaukee, Wisconsin
Reviewed 7 January 2014

The standard room was nice, with a comfortable bed, great linens and toiletries, and a very useable workspace. I did find my sheets had a few stains on check-in and after calling the front desk, this was fixed quickly, thoroughly, and apologetically. I used room service more than once and while slow (approx 45 minutes, regardless of what you ordered...

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Helpful?
Thank K C
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear K C, I appreciate you taking the time to provide us with a detailed overview of your stay. I am happy to hear that your enjoyed our accommodations but would like to offer my sincerest apology for the sheets and that your room service was slow. Please know that I will personally speak to housekeeping as well as our...

Glasgow, United Kingdom
Reviewed 1 January 2014

My mum and I stayed here when we visited Dallas for my brother's wedding recently. We enjoyed it. Perfect standard of room and helpful staff when required. Close to numerous restaurants and we managed a few shopping trips too...

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Helpful?
Thank Pam W
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Pam W, Thank you for taking the time to share your recent experience with us. I am happy to hear that you enjoyed our location, accommodations and staff. We hope to welcome you back again in the near future. Most sincerely, Stefan Huber General Manager

Heart In Texas But Body In Central Wisconsin
Reviewed 21 December 2013

We took cab from Anatole to Intercontinental being informed by Maximum Sports it was comparable. It was not.Maximum Tours lied. However, the hotel was nice abit cool, but the personnel was very accommodating. The Hotel did a superb job; Thanks Franci in helping a bad situation go good just by listening. She is great. As far as the tour we...

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Helpful?
2Thank Tim K
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Tim K, Thank you for sharing your recent experience to Dallas with us. I'm sorry to hear that you did not enjoy your tour with Maximum Sports and that you were misled. I hope you reach out to them directly expressing your concerns. However, I am happy to know that Francie helped in the situation and that you felt...

Charlotte, NC
Reviewed 18 December 2013

Stayed at the property for two days on a recent business trip. The hotel is in a great location for all of the Addison and North Dallas corporate buildings, right on the tollway for easy access to the city too. Service was very good - the front desk people were accomodating of my special request for a lower floor room...

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Helpful?
Thank JTraveler28
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear JTraveler28, Thank you for taking the time to provide us with such a detailed overview of your recent experience. Please know that your feedback is much appreciated and helps my team and I evaluate how we are doing from a service perspective. I am happy to hear that you enjoyed our location and that service was good but would...

Tulsa, Oklahoma
Reviewed 15 December 2013 via mobile

Stayed for a convention. Hotel valet was super nice! Hotel itself is very nice. It's on the verge of being dated, but it's still very nice. Rooms were very comfortable. Our heater went out during our stay but we like sleeping in the cold anyways. No bathroom vents or balconies. Beds were unstable. If you sat on edge they wanted...

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Helpful?
Thank Webuyuglyhouses
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Webuyuglyhouses, I appreciate you taking the time to provide us with such a detailed overview of your experience. I am happy to hear that your overall perception of the hotel was good but I am very sorry to hear about the issues you described. Please accept my sincerest apology for the heater going out and the incident that occurred...

Dallas, Texas
Reviewed 15 December 2013

During the recent Dallas ice storm I lost power at my residence and had to immediately find somewhere to spend the night. Nearby hotels were booked solid with stranded travelers and driving was treacherous. Managing to get to the Intercontinental, I was welcomed there and offered a generously discounted rate. They were taking in many locals who were in the...

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Helpful?
Thank Steven V
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Steven V, I am so happy that you managed to make it to the InterContinental® Dallas safely and appreciate you taking the time to provide us with such wonderful feedback. I certainly do not wish for another ice storm to hit Dallas but do hope that we have the opportunity to serve you again in the future. Kind regards,...

East Thetford, Vermont
Reviewed 26 November 2013

I stayed at the Intercontinental, Dallas in October, 2013 for four nights. I had made my reservations a couple months in advance. The first night I had to spend at a nearby hotel, because they had overbooked the hotel and didn't have a room for me. As you can imagine, I was not thrilled about this. The hotel they sent...

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Helpful?
Thank afoodsnob-1
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear afoodsnob-1, I appreciate your comments regarding our overbooking but much like airlines, hotels nationwide strive to sell all available guestrooms and therefore overbook themselves counting on very detailed, historic metrics to arrive at perfect sell outs. There are occasions, however, immaterial of how diligent one follows all of the right protocols, where things don't work out the way they...

Norton Shores, Michigan
Reviewed 23 November 2013

The room was comfortable and nearly luxurious! Here comes the Rest of The Story:The concierge was extremely UNHELPFUL-gave wrong or incomplete directions; not up to the par of the rest of the hotel and its services. Also had to twice wrangle with the front desk to get the type of room i reserved (King bed). Starbucks in the Lobby. Very...

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Helpful?
Thank Gerald H
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Gerald H, I appreciate you taking the time to share your recent experience with us. Please know that your feedback is much appreciated and helps us to continue to improve each and every guest visit. I am thrilled to hear that you enjoyed your accommodations but would like to apologize for the issues you had with concierge and front...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Parkway, Dallas, TX 75001
Region: United States > Texas > Dallas
Price Range: $172 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Reservation Options:
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#30 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
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Questions? Get answers from InterContinental Dallas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors offer great views of lights and city.”
 of 5 bubbles cahnera, 10 Feb 2017 | Read review
“You will want to ask to face North and/or West.”
 of 5 bubbles PlatinumAtMultiple, 25 Jan 2017 | Read review
“Consider concierge - service was amazing!”
 of 5 bubbles P1914EVjoef, 23 Jan 2017 | Read review
“Go with a Club Room”
 of 5 bubbles Memphis_11, 18 Jan 2017 | Read review
“High floors are quieter with ballroom parties. You'll also have first access to elevators that fill up quickly on the way down. descending.”
 of 5 bubbles EdH465, 17 Jan 2017 | Read review
5 of 5