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Magnolia Hotel Dallas Downtown

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1401 Commerce Street, Dallas, TX 75201-4901
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (802)
360
Panoramas (15)
Room & Suite (238)
Travel safe during COVID-19
A note from Magnolia Hotel Dallas Downtown
Updated 20-04-15

About

#34 of 230 hotels in Dallas
Location
Cleanliness
Service
Value
Travellers' Choice
Magnolia Hotel Dallas Downtown is a downtown Dallas, Texas hotel near American Airlines Center. This boutique hotel offers extended stay accommodations, corporate lodging, and venues for weddings & meetings.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Baggage storage
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Classic
Languages Spoken
English, Spanish
3,761Reviews48Q+A100Room tips
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Popular mentions
Hotelist001 wrote a review Apr. 4
Solihull, United Kingdom28 contributions29 helpful votes
I will start my review by the shocking fact that they do not provide anything in your room NOT EVEN A BOTTLE OF WATER. And even more shocking NO WATER TO EVEN BUY IN THE HOTEL now put this into context. No water?? I stay in around 5 hotels per week and I leave reviews if they are outstanding or outrageous. In this case outrageous. To add to this Rude staff Uncleanliness in the rooms Had not even replaced the body wash and shampoo in the shower cubicle, they were screwed on the wall but not been refilled. The room smelt musty In pure shock in how bad this hotel is now and when I spoke to the front desk manager Garland White he simply told me the hotel was under new management and things did need working on!! but yet you are still charged the full amount. This is not and should not be an excuse. The hotel Manager Kevin Gilbert has been made aware of how bad this place really is. Looking at some of the other reviews it seems they may have been under previous management.
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Date of stay: April 2021Trip type: Travelled on business
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Becky R wrote a review Apr. 1
1 contribution
I never write reviews but I have always loved this hotel and it's a shame to see it not living up to previous stays. First the valet was awful the entire stay. Each time it took between 30 and 60 minutes to get our car. Even trying to call for us didn't work since no one picked up. I understand in a covid environment, the limitations on housekeeping. But 3 towels for a double room for the entire stay is just not great planning. Also, if you're not providing housekeeping, please make sure that the soap dispensers are full prior to check in. I was disappointed that the bar and restaurant were closed due to water damage but there was very little accommodation for that issue or to improve guest experience. Also 2 working elevators during covid was a bit much with people cramming into them. All in all ,I'll rethink this stay in the future.
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Date of stay: March 2021
Cleanliness
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Sleep Quality
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veronicap3232 wrote a review Feb. 2021
4 contributions1 helpful vote
There is little to be desired about this hotel, snuck between the fabulous Joule and the Adolphus. Not a single beverage, happy hour, or “fresh made cookie” in sight but still boasts these things on their website. Nothing like lying to get your customers. They claim covid but last I checked, everyone else made sure you know what they offer and what they don’t. So basically, a scam. Pipes busted last week but they are still open Nevermind blocking off all the areas one would normally want to walk. Again, no mention of this until you show up. Don’t waste your time. I’d choose a laquinta over Magnolia and I’m not a fan of any corporate chain.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
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Lauren wrote a review Jan. 2021
Sherman1 contribution2 helpful votes
My husband and I arrived for check in and decided to valet. We walked in to get our room keys and drop bags off in the room. The bed was made and towels were folded but nothing else was cleaned. The bathroom was disgusting with hair all over the bathtub and toilet. It was almost like housekeeping didn’t clean anything! The shower didn’t drain properly so as I showered I was standing in a puddle of water. I wouldn't normally think that walls would need to be wiped down but the hotel room walls were gross! There were three windows in the room with shades and only one worked when pulling up. We wanted to see outside and we couldn’t even get it to stay. As we were leaving for dinner we went downstairs to tell the front desk and he wrote everything down. Coming back to the hotel no one was at the front desk to ask so we went back to room. All the shades were still down and only the one still worked. The walls/bathroom were still gross. The next morning I sent a message for valet to get the car. We waited and waited but nothing. We ended up walking down to check out and our car was still not out there. No one was at the front desk to ask nor outside at valet. Finally someone comes out to the front desk and I ask about our car. She said she couldn’t find any information on the valet driver. I was getting pretty frustrated at this point! We have to pay $32 for valet and we can’t get our car when we want to leave. We checked out and finally got our car. This stay was suppose to be a nice get away but it was the opposite. We should have never stayed here and just went back home.
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Date of stay: January 2021Trip type: Travelled as a couple
2 Helpful votes
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Sara wrote a review Jan. 2021
1 contribution2 helpful votes
I never write these EVER! My over all stay with the Magnolia was wonderful. My first night there the front desk girl was so pleasant and helpful. No where in my stay was I told valet didn’t open til 9am. This morning when getting dressed I text the valet as told on my card to do so and waited for a response like the reply text stated to do. When I made my way down to the the valet area. My car wasn’t there nor was the valet desk. I went to the front desk where my car was, I am frustrated because I am late to my business meeting. So yes I was frustrated my car isn’t outside. The lady rudely responds that valet doesn’t open til 9am. I have to pay to have valet services with the hotel. She informs me then I should of parked at one of the parking garages around the area if I wanted the car earlier. Ummm excuse me I am the customer. I don’t mind parking the car myself the purpose of me paying the fee is so I didn’t have to go out in the cold to get the car myself. That is why I paid the 35/night fee. When I asked to speak to the manager Jennifer Ball informed me she was the manager. I asked for a pen and Mrs. Ball then threw a pen on the counter in front of me when I told her there is no need to throw the pen she informed she was not going to hand me a pen when COVID was going around. I am a nurse that works as a COVID nurse. The virus will live on a surface for up to 9 hours when not disinfected. So whether you hand the pen over or throw it, it should be immediately disinfected to prevent the spread of germs. Again my over all stay with the Magnolia was amazing. Mrs. Ball was my first encounter with a rude staff member.
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Date of stay: January 2021Trip type: Travelled on business
2 Helpful votes
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PRICE RANGE
US$126 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
magnolia hotel dallas, dallas magnolia hotel
LOCATION
United StatesTexasDallasDowntown Dallas
NUMBER OF ROOMS
325
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Frequently Asked Questions about Magnolia Hotel Dallas Downtown
Which popular attractions are close to Magnolia Hotel Dallas Downtown?
Nearby attractions include Dallas Arts District (0.2 km), Tree Sculptures (0.3 km), and Pioneer Plaza (0.5 km).
What are some of the property amenities at Magnolia Hotel Dallas Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Magnolia Hotel Dallas Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Magnolia Hotel Dallas Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Magnolia Hotel Dallas Downtown?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Magnolia Hotel Dallas Downtown?
Conveniently located restaurants include The Woolworth, Chop House Burger, and Flying Horse Cafe.
Are there opportunities to exercise at Magnolia Hotel Dallas Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Magnolia Hotel Dallas Downtown located near the city centre?
Yes, it is 0.2 km away from the centre of Dallas.
Are any cleaning services offered at Magnolia Hotel Dallas Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Magnolia Hotel Dallas Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Magnolia Hotel Dallas Downtown?
The staff speaks multiple languages, including English and Spanish.