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Extended Stay America - Dallas - Market Center

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Extended Stay America - Dallas - Market Center
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108 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Dallas - Market Center
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Showing 106: English reviews
Paris, France
Reviewed 18 July 2016

AVOID THIS BLACK HOLE! Any 5 star reviews of this place are FAKE! It honestly deserves negative stars. The hotel reeks of garbage and filth, the breakfast is not a breakfast at all, because there is NONE. Unless a Nature Valley bar or an industrial, packaged muffin is your idea of a good breakfast. Often times there was nothing at...

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Helpful?
Thank Whit B
Manager_11525, Manager at Extended Stay America - Dallas - Market Center, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had so many issues during the three weeks of your stay. In response to your feedback, I would like to point out that our breakfast is a grab-and-go breakfast and is available from 6-9:30AM in the lobby. We do have dishes available for use...

Reviewed 13 July 2016 via mobile

I will like to say thank to MS Vernon front desk for helping me with my problem with no question ask and she even up grade my room fromm 113 too room 323 is way bigger and cleaner it was 1 small thing wrong in the room but as a good team player she was on top of that I...

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Helpful?
Thank Lana S
Manager_11525, Manager at Extended Stay America - Dallas - Market Center, responded to this review

I want to thank you for taking the time to post a review of your stay. I am pleased to read how you were accommodated so well by one of our staff members. We strive to provide each guest with an excellent experience, and we did that for you. Thank you for choosing Extended Stay Hotels. We hope to see...

Reviewed 27 June 2016 via mobile

Stayed here as a last minute situation. Several cabinets broken (asked to fix and all they did was super glue shut). Hallways smell terrible like really bad curry. All electronics keep shorting. Internet claims high speed but doesn't even pass 1mb download speed even when upgraded for additional 20$/month. Zach at front desk seems nice but the black lady that...

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Helpful?
Thank Andrew L
Manager_11525, Manager at Extended Stay America - Dallas - Market Center, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that it was not up to your standards. In response to your feedback, I will schedule maintenance to address the issues with your cabinets. Our internet service is scheduled to be upgraded next week. We appreciate you bringing these issues to our attention and thank you...

Reviewed 11 June 2016

To start off, this hotel is in a horrible part of town crime-wise. I never felt safe, and nor were my belongings. The tailgate from my truck as well as 3 other vehicles in the parking lot was stolen. I went to the front desk in the morning after I noticed it was gone and the girl working started laughing...

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Helpful?
3Thank Tanner M
Manager_11525, Manager at Extended Stay America - Dallas - Market Center, responded to this review

Thank you for your recent review of your stay. It upsets me to hear that you encountered so many issues during your stay. I am sorry for your experience. Our risk management team has been in contact with your company regarding the vehicle and the Dallas Police have also provided a case number. This was not overlooked and is being...

Dallas, Texas
Reviewed 18 May 2016

Rodents in room front desk clerk also scared of them. No management solutions just I am sorry and no other rooms to move you. Advertised clean room? I even made certain to place anything food oriented in refrigerator no spills have photos with time and location. Terrible basic service.

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Helpful?
1Thank supportiveneighbor
Manager_11525, General Manager at Extended Stay America - Dallas - Market Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. The staff and I appreciate your comments, as it will...

USA
Reviewed 30 March 2016 via mobile

I wouldn't stay here again. Decent location relative to the Market Center and airport, but thin walls and ceilings make it tough to sleep, especially if you've got people above you. The front desk gentlemen was friendly, the condition of the hotel is fine. The kitchen is nice if you're staying awhile, but the inability to get a decent nights...

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Helpful?
1Thank tjug685
Manager_11525, General Manager at Extended Stay America - Dallas - Market Center, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Still, I am glad to read that you...

Reviewed 24 January 2016 via mobile

Nice rooms with terrible service. The breakfast consists of coffee and muffins. 4 out of the 5 days no coffee or muffins. There is never anyone at the front desk. All of the staff needs to be retrained and the management needs to find a clue on how to run a hotel. I spend about 250 nights a year in...

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Helpful?
1Thank vijay D
Manager_11525, General Manager at Extended Stay America - Dallas - Market Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding our grab-and-go breakfast and service is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, I have used your comments as a training tool to coach our staff to...

Reviewed 27 December 2015

Decent staff, clean rooms, spacious. Bathrooms are poorly lit and the free wifi is almost useless. You can find a nice place for the same price but it's geared for...extended stays, and it works well for that. Highway noise is definitely ever-present. Not nearly as bad on the backside. The "free breakfast" is free, but hardly a breakfast. Realistically it's...

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Helpful?
1Thank Simon B
Manager_11525, General Manager at Extended Stay America - Dallas - Market Center, responded to this review

Thank you for bringing your experience to our attention. Please accept our apologies that our amenities were not to your satisfaction. I discussed your comments with the team, and we will continue to strive to provide each guest with a comfortable room and professional customer service. We continually work to improve our hotel, so I really appreciate you providing us...

Reviewed 23 December 2015 via mobile

I stay ESA frequently, was supposed to be in Arlington. Company relocated me to this Location. I must say I have been very Pleased. Room very Spacious. Had I known I would have had a oven too I would have brought my things to cook and bake my Christmas Goodies seeing I won't return home until Christmas eve. Tonya- was...

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1Thank Vick82
Reviewed 18 December 2015

I stayed in Extended Stay America for 6 weeks as it was closest to my work location when I was on Business trip from 1 Nov-15 Nov, 2015. The front desk are relatively friendly and helpful so full points for that. Verna comes off as a bit rude but its probably that is how she talks to everyone !! The...

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Helpful?
1Thank Sushma I
Manager_11525, General Manager at Extended Stay America - Dallas - Market Center, responded to this review

We truly appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - Dallas - Market Center

Address: 2979 N Stemmons Fwy, Dallas, TX 75247-6102 (Formerly Extended Stay Deluxe - Dallas - Market Center)
Region: United States > Texas > Dallas
Price Range: $112 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Market Center 2.5*
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Also Known As:
Extended Stay Deluxe Dallas - Market Hotel Dallas
Extended Stay Dallas
Dallas Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Dallas - Market Center staff and other travellers.
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Questions? Get answers from Extended Stay America - Dallas - Market Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor was amazing. I did not hear any noise outside of my room.”
 of 5 bubbles hrt2tch, 10 Sep 2016 | Read review
“Ask for a room in the back, away from the highway out front.”
 of 5 bubbles L4444QJsimonb, 27 Dec 2015 | Read review
“Get a room that doesn't face the Interstate.”
 of 5 bubbles John30196, 5 Nov 2015 | Read review
“Look elsewhere.”
 of 5 bubbles bcbennett, 14 Jun 2015 | Read review
“don't go to this one”
 of 5 bubbles 724hillelb, 18 Jan 2015 | Read review
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