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Sheraton Dallas Hotel

Sheraton.comUS$159*
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#44 of 203 Hotels in Dallas
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Dallas Hotel
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2,629 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dallas Hotel
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Showing 2,556: English reviews
Oklahoma City, Oklahoma
Reviewed 1 week ago via mobile

The hotel was a little difficult to reach because I was not familiar with the routes around the street construction . The meeting was in a pleasant room. The food and drinks were very good. Well maintained. The sleeping room was clean and comfortable. More importantly, the shower worked well with appropriate water pressure and there was enough hot water...

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Helpful?
Thank Lorraine0614
Washington DC, District of Columbia
Reviewed 1 week ago

My Sheraton stay started out on the wrong foot with a front desk employee who could not be bothered to even try to provide customer service but gave plenty of attitude so I am positive that colored my experience with the hotel as a whole. The hotel is fine but it's kind of a conference factory and it seems to...

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Helpful?
Thank Cynthia S
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Cynthia S, We apologize that your stay started with a negative experience. We have shared your review with the front office managers who will be using your feedback to train our team for future experiences. We encourage you to give the Sheraton Dallas another chance in the future. If you do return, please connect with me at ted.lepak@sheraton.com prior...

Reviewed 1 week ago via mobile

We were there 3 weeks for training and went to Draft. Our server was William. I have never been to a bar that my server was as personable and friendly. William made us feel welcome. He always had a smile. He would stay with us and talk. William was the reason that we had dinner there every night. We tried...

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Thank Terri G
Reviewed 1 week ago via mobile

Every staff encounter I had at this hotel was amazing, from front desk to concierges to housekeeping. On my arrival day I was supposed to check in before my family members showed but things got a little messy with my trip and I was delayed a few hours. I was concerned as the reservation was under my name but after...

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Thank Efren C
Reviewed 2 weeks ago

I would not stay anywhere else in Dallas because the service at this hotel was phenomenal! In specific Lameisha was the truth! To clarify, she was by far the best front desk person I have ever encountered! Seriously. I am an attorney visiting and she assisted me with printing documents and everything I could ask for she was friendly and...

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Thank Jorge S
Prospect, Kentucky
Reviewed 2 weeks ago via mobile

This was my first trip back to Dallas in about five years, so I decided to stay in a different part of town. This has to be the largest property in the area (it's massive), however, the staff do a great job accommodating the many guests. Concierge and front desk were excellent, as was everyone else I encountered. I was...

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Thank Worldtravel41
Salt Lake City, Utah
Reviewed 2 weeks ago

I helped select this hotel for a conference. It does seem centrally located, and its not too far from Dealey plaza (JFK). Airport access was reasonable (35 mins sans traffic) and the hotel staff was friendly. I paid $146 nt which doesn't seem to bad for a major american city. I'd go back again.

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Thank chiefcriminalist
Cincinnati
Reviewed 2 weeks ago

I stayed at this hotel for two nights on a recent business trip. The hotel is absolutely huge and is bustling with activity as there are a lot of conventions going on there. Check-in was smooth, but waited a bit in line to do so. Staff was very friendly. My room was in the central tower, overlooking the rooftop pool....

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Helpful?
Thank Cincybearcatfan
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Cincybearcatfan, We apologize for the issues with your room. We have shared your review in regards to the out of place refrigerator and Wi-Fi opportunities that were experienced. We encourage you to return to the hotel in the future, and to connect with me personally at ted.lepak@sheraton.com so I can make sure we take extra special care of you!...

Washington DC, District of Columbia
Reviewed 2 weeks ago via mobile

The only reason this hotel received an average rating was due to the lack of temperature control in room 2663. It was either a frigid 56 degrees or a sauna at 82 degrees. Never had a comfortable rest because of this. Engineers came to "fix" but either extreme was result. Hotel said the system was out in entire hotel so...

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Helpful?
Thank LRB10
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello LRB10, We apologize for the issues with the temperature in your room. We have shared your review with the engineering team, and we will look into those issues to make sure they are resolved. With the complimentary night in points, no matter if your room and tax was expensed via corporate card, you can still utilize those towards a...

Fort Worth, Texas
Reviewed 3 weeks ago

Was here for a conference/meeting and encountered dirty and under maintained public bathrooms. People shaving and sink bathing were encountered each of my 4 mornings during the conference. I wasn't staying here as it's local for me, so can't comment of quality of rooms. The other negative was a had personal property stolen out of a meeting room I had...

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Helpful?
Thank Phil S
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Phil S, We assure you that our restrooms and other public areas are cleaned and serviced on a daily basis. Our loss prevention team has been looking into the incident with your personal items, and we will be in contact if we find them. We apologize that your conference experience was affected by this incident and we hope that...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 Olive St, Dallas, TX 75201-4005
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $223 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
25 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“21st floor is quiet. Doors are heavy, though, and tend to slam shut. A/C is very quiet. Shower water pressure is miserable. HARD water.”
373rebeccad, 18 May 2017 | Read review
“Talk to Lameisha”
J9297OKjorges, 10 May 2017 | Read review
“The higher the last two digits of the room number the further away from the elevators”
  • View from bed to TV
  • View from door into room - note fridge. Strange.
  • Large, spacious room.
  • View to door in room
  • View from my room - over convention center roof.
  • Shower facilities in bathroom
  • Bizarre - Fridge plugged in by door.
Cincybearcatfan, 5 May 2017 | Read review
“stay at the Hilton more amentities”
debragE4512LK, 1 May 2017 | Read review
“Center tower appears to be newer and clips level is better yet.”
zpalm, 24 Apr 2017 | Read review
5 of 5
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US$159* /night
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Prices are for 1 room, 2 adults
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