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Sheraton Dallas Hotel

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#43 of 198 Hotels in Dallas
Certificate of Excellence
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Sheraton Dallas Hotel
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2,538 Reviews from our TripAdvisor Community

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Showing 2,466: English reviews
Cape May Court House, New Jersey
Reviewed 15 August 2014

I recently stayed at this hotel for a conference and the accomodations are excellent. I stayed on the 29th floor in the center tower. I know the hotel was filled to capacity so did not even address that my room had two beds instead of a queen. I was delighted to have a nice clean room. I must comment on...

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Helpful?
Thank Chris R
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Chris, We appreciate you taking the time to share your review with us. We are pleased to know that you had an excellent experience and we invite you to return to the hotel in the future, for another excellent stay. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

El Paso, Texas
Reviewed 14 August 2014

Rachell was awesome. I had room keyring issues and she promptly addressed them and apologized for the inconvience, all with professionalism and humor. She even offered me free breakfasts? Who does that?

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Helpful?
Thank DBROOKS51
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello DBROOKS51, Thank you for sharing your review with us. We agree that Rachell is a great asset to our front desk team and we will share your review with the hotel management to make sure she is acknowledged for her outstanding service. We invite you to return to the hotel again in the future for another friendly and enjoyable...

San Antonio, Texas
Reviewed 13 August 2014

I stayed in this hotel for a conference. The walls are very thin and the doors slam and I was woken up several times during the from the elevator bell ringing, next door neighbor slamming his furniture, to hearing the next door neighbor's phone conversations. My room was not cleaned on my second night. The rest of my days I...

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Helpful?
Thank Gwen B
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Gwen, We apologize for the issues you experienced. If the WiFi charges are still there, please email 03207.socialmedia@sheraton.com or call (214)922-0377 and we will resolve the issue. We are very sorry for this mix up and we invite you to stay with us again in the future so you can experience a true Sheraton Dallas experience. Sincerely, Ted LePak...

Coahoma, Texas
Reviewed 13 August 2014

The hotel was a good hotel, however there were little things you'd expect to be better for a Sheraton hotel. The room was extremely small. Additionally you have to pay attention to the small costs (parking, internet) because they add up. The TV in our room did not work properly, but they sent up an engineer to fix it within...

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Helpful?
1Thank Benjamin M
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Benjamin M, Thank you for sharing your review. We are pleased to know that you enjoyed your stay and our friendly and helpful team members. We invite you to stay with us again in the future the next time you journey to Dallas. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Basehor, Kansas
Reviewed 12 August 2014 via mobile

That was what was told to me upon attempting to check in for a 4 day conference. I booked my room 5 months prior to the conference and upon arrival at the hotel was told that even though I had a reservation, I would need to stay at a neighboring hotel, not the conference property. This would have been more...

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2Thank Midwester913
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Midwester913, We apologize for the issues you experienced during your stay. The Sheraton Dallas is the largest hotel in the state of Texas, and we very rarely get are overbooked. However, it can happen and we are very sorry for the inconvenience you experienced when we had to move you. We invite you to return to the hotel in...

Oregon
Reviewed 11 August 2014

We stayed here during a conference. We had requested a crib ahead of time, since we were coming in on a late flight and wanted to get a baby settled as quickly as possible after we arrived. The crib was not in the room, and we were left uncertain of when it would arrive. A refrigerator was not promised ahead...

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Helpful?
1Thank OregonMum
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello OregonMum, We apologize that your experience was simply okay. We invite you to return to the hotel again in the future. If you do book a reservation in the future, please connect with me at ted.lepak@sheraton.com so I can personally look into your Sheraton Dallas experience. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel

Reviewed 10 August 2014 via mobile

We arrived on the train right next to the hotel. The employee at check in was very professional and efficient; they directed us to the correct elevator to find our room. The room was small; however, the view was amazing from the 30th floor. We enjoyed the night view more and woke up throughout the night to stare out the...

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Helpful?
1Thank Jeannie H
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Jeanne, Thank you for sharing your review with us! We are pleased to know that you had several helpful interactions with our team members and that you enjoyed your experience. We look forward to welcoming you back in the future for another great experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Huntsville, Alabama
Reviewed 8 August 2014

The facilities are great; pool and gym...first class. We arrived and trash was in the hall near our door. It remained there for 36 hours. Room was small. This was an upgraded room and a bit dated. Second day, room was not cleaned and/or made up. I called the desk and someone came up later that night. Last day, called...

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Helpful?
1Thank D R
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello D R, We apologize for the issues you experienced during your stay with us. We invite, and encourage you to reconsider staying at the hotel again next year. If you book with us, please connect with me directly at ted.lepak@sheraton.com and I will personally look into your experience to make sure you stay is an enjoyable one. Sincerely, Ted...

Austin, Texas
Reviewed 6 August 2014

Usually I have found Sheraton's to be reliably good, but this large hotel in downtown Dallas is outdated not just in carpeting, etc. but to the level of mildew smell in the room. Also the "Draft" bar in hotel promotes itself as a "media sports bar" with 30 TVs. I went last night and all 30 TVs were tuned to...

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3Thank yellowtendertip
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello yellowtendertip, We apologize for the issues you experienced during your stay in your room and at Draft. We will be connecting with the restaurants and bars managers to correct any issues with the TV channels. We invite you to return to the hotel in the future to experience the true face and spirit of the Sheraton Dallas and Draft....

Milwaukee
Reviewed 5 August 2014

This Hotel is huge, I was here for a conference that was in the hotel. There are several different towers in the hotel, it took me a little while to figure out the way it is set up, so I didn't go into the wrong tower. You have to do a lot of walking to get any place, which for...

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Helpful?
Thank Collette316
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Collette316, We are pleased to know that you enjoyed your stay with us and we invite you to return for another nice experience in the future. If you are looking for closer dining options in the evening, we recommend you stop by the concierge desk for recommendations. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $238 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#24 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“certain times of day it takes a long time to get to top floors.”
 of 5 bubbles Anthonyj24, 19 Feb 2017 | Read review
“great view, high floors, corner rooms are larger”
 of 5 bubbles kennetraw2017, 17 Feb 2017 | Read review
“Corner suites are great if you can get those”
 of 5 bubbles , 9 Feb 2017 | Read review
“Look elsewhere”
 of 5 bubbles 610kentc, 6 Feb 2017 | Read review
“Choose a higher number on every floor. So xx31 is beside the lift.”
  • View pool
  • What is it??
  • Double shower
  • Position elavator and rooms
  • View from 30 floor
 of 5 bubbles 908mischad, 3 Feb 2017 | Read review
5 of 5