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Sheraton Dallas Hotel

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#43 of 201 Hotels in Dallas
Certificate of Excellence
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Sheraton Dallas Hotel
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2,606 Reviews from our TripAdvisor Community

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Showing 2,533: English reviews
Dallas
Reviewed 23 August 2014

Stayed at the Sheraton Dallas with my wife. Although it is an old property, with some renovation, we discovered that the only KING beds are in the north tower - club level is in centre tower, but only double rooms. South Tower is not yet renovated. We finally reached our room, but it was small- reminded us of New York...

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Helpful?
Thank TexasTravelAgent_12
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello TexasTravelAgent_12, We apologize for the issues you experienced with the valet. We have alerted the Towne Park manager to your review and he would like to connect with you if you have the opportunity. Please email your contact information to 03207.socialmedia@sheraton.com and we will reach out to you. We invite, and encourage you to return to the Sheraton Dallas...

Bowie, Texas
Reviewed 22 August 2014

Found some big roach in my room. The persons at the desk didn't seem to concerned about it. Something about it being a water bug and it is normal this time of year. Maybe so, but felt they should have been a bit more concerned.

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Helpful?
Thank Redneckatheart
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Redneckatheart, The Sheraton Dallas takes any and all pest complaints seriously, however we do apologize if the response came across in an unconcerned manner. We have a policy to log these pest complaints and have Orkin come check and exterminate the problem. We invite you to return in the future for a comfortable, clean, and bug-free experience. Sincerely, Ted...

LUBBOCK
Reviewed 19 August 2014

Quick check in very friendly & helpful staff.Room was large clean super comfortable beds.Attended a conference so was here all week.Valet guys were very helpful & went out of their way to help my mother who was in a wheelchair.Drew Hill & Erick Shelby would run to get our car & help her get out & put wheelchair in back.They...

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Helpful?
Thank NATIVETEXANLUBBOCK
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Nativetexanlubbock, We are pleased to know that you had an excellent experience with us and we invite you to return to the hotel again in the future for another excellent experience. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Rowlett, Texas
Reviewed 18 August 2014

I want to start off by saying I was very apprehensive about this hotel, as there was a convention in town, and in the past with the Hilton I've had horrible experiences when conventions are at the hotels, just because they teach their guests like absolute trash normally. All of my apprehensions were quickly put to rest by the amazing...

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Helpful?
1Thank Andrea P
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Andrea, Thank you for sharing your review with us. We are pleased to know that your experience from check-in to check-out was amazing. We look forward to welcoming you back to the hotel again in the future. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Corvallis, Oregon
Reviewed 17 August 2014

This is a conference hotel, and the staff knows how to handle a conference! My check-in was perfect, and I think was the fastest check-in I've had at a hotel. My 6th floor room was the type I requested, and was spacious & clean. The bed was firm, but very comfortable, and all the items in the room functioned properly....

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Helpful?
Thank OregonOpus
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello OregonOpus, Thank you for sharing your review and the nice photos you shared with us. We love it when our guests share photos of the hotel! We apologize for the cold conference rooms. We constantly check with the groups meeting planners to make sure the conference room temperatures are okay. In the future please connect with the event planner...

Edmond, OK
Reviewed 16 August 2014 via mobile

The online pictures look very glamorous compared to what it really looks like. The exterior of the building looks very tired and very 70s, which is not at all what it looks like in the online photos. The rooms you can tell are very old, but because of the renovation, they look very nice, with several still missed details. For...

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Helpful?
Thank mpr628
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello mpr628, We apologize for the issues you experienced during your stay with us. We invite you to return to the hotel again in the future and see what the hotel truly has to offer. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Plano, Texas
Reviewed 16 August 2014

Wow! From the cheerful, efficient front desk staff to the warm welcome in the club lounge I have felt cosseted since I arrived. In the midst of a large anime convention the staff retained grace and a sense of humor. Kudos to Sonya and Ronald in the Club lounge! The made every visit there a welcome escape from care. Everyone...

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Helpful?
Thank saranpatsmom
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello saranpatsmom, Thank you for sharing your above and beyond experience with us. We invite you to return to the Sheraton Dallas and the Club Lounge in the future for another enjoyable escape. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

Cape May Court House, New Jersey
Reviewed 15 August 2014

I recently stayed at this hotel for a conference and the accomodations are excellent. I stayed on the 29th floor in the center tower. I know the hotel was filled to capacity so did not even address that my room had two beds instead of a queen. I was delighted to have a nice clean room. I must comment on...

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Helpful?
Thank Chris R
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Chris, We appreciate you taking the time to share your review with us. We are pleased to know that you had an excellent experience and we invite you to return to the hotel in the future, for another excellent stay. Sincerely, Ted LePak ted.lepak@sheraton.com Brand Reputation Manager Sheraton Dallas Hotel

El Paso, Texas
Reviewed 14 August 2014

Rachell was awesome. I had room keyring issues and she promptly addressed them and apologized for the inconvience, all with professionalism and humor. She even offered me free breakfasts? Who does that?

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Helpful?
Thank DBROOKS51
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello DBROOKS51, Thank you for sharing your review with us. We agree that Rachell is a great asset to our front desk team and we will share your review with the hotel management to make sure she is acknowledged for her outstanding service. We invite you to return to the hotel again in the future for another friendly and enjoyable...

San Antonio, Texas
Reviewed 13 August 2014

I stayed in this hotel for a conference. The walls are very thin and the doors slam and I was woken up several times during the from the elevator bell ringing, next door neighbor slamming his furniture, to hearing the next door neighbor's phone conversations. My room was not cleaned on my second night. The rest of my days I...

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Helpful?
Thank Gwen B
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Gwen, We apologize for the issues you experienced. If the WiFi charges are still there, please email 03207.socialmedia@sheraton.com or call (214)922-0377 and we will resolve the issue. We are very sorry for this mix up and we invite you to stay with us again in the future so you can experience a true Sheraton Dallas experience. Sincerely, Ted LePak...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $248 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Center tower appears to be newer and clips level is better yet.”
zpalm, 24 Apr 2017 | Read review
“Large hotel - if you are a starwood guest, request the center tower floors 1-28 (as the lounge is on the 27th floor)”
simonn188, 19 Apr 2017 | Read review
“A little noisy close to the elevator, high rooms have a nice view.”
Blyst, 15 Apr 2017 | Read review
“Main tower (where the fitness center is located).”
AmyCroson, 14 Apr 2017 | Read review
“The higher you are the less hum of traffic you will hear.”
BobberWatcher, 10 Apr 2017 | Read review
5 of 5