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Gateway Hotel Dallas

337 reviews
#145 of 212 Hotels in Dallas
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Traveller (15)
Room & Suite (240)
Pool & Beach (11)
Overview
  • Excellent18%
  • Very good13%
  • Average18%
  • Poor20%
  • Terrible31%
11 Jan 2018
“NEVER STAY HERE”
2 Aug 2017
“Charges $1 to replace room key”
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.0 Star Hotel
All hotel details
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Reviews (337)Write a Review
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1 - 5 of 333 reviews
Reviewed 15 January 2018

I researched this hotel for a friend of mine and reserved a room. He got ill and wasn't able to make it. I called the hotel and cancelled. Simple. My credit card got charged and I complained. They stated that they had sent an email...More

Thank smgacm
Response from Jerre L, General Manager at Gateway Hotel DallasResponded 1 week ago

Thank you for taking the time to write a review of our hotel. I want to extend my sincere apologies for the inconvenience you encountered during you stay with us. We are looking into the matter. We try to make every guest experience great and...More

Reviewed 11 January 2018 via mobile

Exorbitantly Loud Tejano Music, bad neighborhood, no free breakfast as advertised, Dark, dingy, scary. Not enough plugs for the lights, clock, fridge, microwave, TV, let alone 2 phones or a laptop. Bathroom was filthy, had to call Security for a huge violent domestic fight right...More

Thank Rigina1
Response from Jerre L, General Manager at Gateway Hotel DallasResponded 1 week ago

I'm very sorry to hear this, please except my apology and we are looking into the matter. Did you ask for another room? This seems unusual.

Reviewed 2 August 2017

We forgot our key card in the room, and upon asking the front desk for another key card I was advised that any additional key card replacements would be a fee of $1! The guy working the desk clearly doesn't want to be bothered by...More

Thank Dustin B
Response from Jerre L, General Manager at Gateway Hotel DallasResponded 1 week ago

My apologies for your unpleasant stay at our hotel and we are looking into the situation. Thank you for writing your review and we hope that you will give us another try in the future.

A TripAdvisor Member
11
Reviewed 1 August 2017 via mobile

Mrs.Oh and staff was great and stay was wonderful and relaxing. Husband and I are planning to go back and stay there again. So hope to see Mrs.Oh and staff again in our next visit especially at Rio bravo.

1  Thank A TripAdvisor Member
Response from Jerre L, General Manager at Gateway Hotel DallasResponded 1 week ago

Thank you very much for your kind review. We look forward to your next visit to The Gateway Hotel Dallas, TX.

Reviewed 25 July 2017

Unsafe area of Dallas, bedding and room dirty, dirty sheets, toilet, bedding ripped and stained. Smelt and less than desirable people walking around the hotel. One of our rooms the toilet did not flush but flooded the bathroom, Night manager advised at 11.45 pm and...More

Thank aduin
Response from Jerre L, General Manager at Gateway Hotel DallasResponded 1 week ago

Please accept our apology for your room, did you request another immediately? We truly try our best to keep bedding and room clean and comfortable.

View more reviews
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Restaurant
Bar/Lounge
Details
Price range
US$61 - US$79 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Details
Price range
US$61 - US$79 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Add Photo Photos
Traveller (15)
Room & Suite (240)
Pool & Beach (11)
Dining (10)
Amenities (19)
Questions & Answers
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Boston1974
17 October 2016|
AnswerShow all 2 answers
Response from Jaheer S | Property representative |
The windows do not open.
1
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Room Tips
"Forget this place"
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"2nd or 3rd floor pool side"
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"room with balcony"
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"2nd floor has patios"
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