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Embassy Suites by Hilton Dallas Near the Galleria

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#47 of 197 Hotels in Dallas
Certificate of Excellence
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1 room 2 adults 0 children
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Embassy Suites by Hilton Dallas Near the Galleria
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779 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Dallas Near the Galleria
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Showing 762: English reviews
San Marcos, Texas
Reviewed 22 July 2016

Got to the hotel, toilet leaking. Moved to another room, at midnight the clerk checked someone else into our room!! Aman tried to get in, thank God we had the latch on the door! Made a formal complaint throu Hilton and the General Manager told the rep that if we didn't like it "we could check out", so we did!...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank J2545UBstephanier
Christopher P, General Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this review

Thank you for taking the time to complete a review of your most recent stay with us here at the Embassy Suites. I'm sorry to hear of the inconveniences you encountered during your stay and we're hopeful you were able to find other suitable accommodations that provided the Hilton friends & family rate that we provided to you. Christopher M....

Santa Barbara, United States
Reviewed 21 July 2016

The Garden atmosphere complete with swans swimming in a pool adds to the excellence of the accommodations and service. The best stay for a super reasonable, even economical price. The complimentary breakfast has made to order omelettes as a choice and staff helpfulness of a full serve restaurant.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Nancy J
Kyle, Texas
Reviewed 20 July 2016

When we arrived, our room wasn't ready. They said it would be ready within 20-30 mins & it was. We checked in with no problem. As we unpacked, a staff member came around with drinks & snacks. Our room was very nice & beds were very comfortable.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 916lmg
Quitman, Texas
Reviewed 20 July 2016

A/C was sporadic,at best,for the two days. We were so hot the first night, we couldn't sleep. The staff were helpful, and sympathetic, but it was most of the hotel affected. The good news was at least we were comped one night. The hotel is being updated, but, still...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Teresa S
Christopher P, General Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this review

Thank you for taking the time to complete a TripAdvisor review of your most recent stay with us, we appreciate any and all feedback we receive from our guests. I'm glad to see that our staff was helpful during your stay but disappointed to hear of the inconveniences you had with our air conditioning system. We are currently upgrading our...

Texas
Reviewed 20 July 2016

The staff is extremely helpful and competent. The hotel (and in my experience, this means Hilton management)is embarrassingly dated and ill maintained. Old smelly rugs in rooms, noisy, inadequate air conditioning, poor plumbing (water pressure, toilet clogs, etc). I think that the people responsible for managing Hilton hotels need to be replaced with competent and efficient workers, who actually seem...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank al1231
Christopher P, General Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this review

Thank you for taking the time to complete a TripAdvisor review of your most recent stay with us, we appreciate any and all feedback we receive from our guests. I'm glad to see that our staff made such a great impression on you but disappointed to hear of the inconveniences you had with our air conditioning, room condition and plumbing....

Reviewed 15 July 2016 via mobile

Stayed here 2 nights this week. Bed was comfortable. Breakfast was good and included in price. We were surprised to find the restaurant was not open for lunch as other Embassy Suites we've stayed at lunch was available. The carpet needed replacing in the room, stayed in a 6th floor room. Loved the swans in the main lobby. Hotel Lobby...

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Helpful?
Thank Barbara N
Christopher P, General Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this review

Thank you for the kind review, we truly appreciate any and all feedback we receive from our guests. I'm glad you enjoyed your stay and we look forward to welcoming you back the next time you visit the Dallas area Christopher M. Puntureri, General Manager

Enid, Oklahoma
Reviewed 14 July 2016

I've stayed at this hotel many times in the past and each visit gets worse. I just left there this morning after a very unpleasant stay. I check in it's middle of July in Dallas 104 degrees the A/C in the room was blowing cool not cold the toilet was something out of a prison cell bolted to the wall...

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Helpful?
Thank ranger991
Christopher P, General Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this review

Thank you for taking the time to complete a review with specific examples of where we failed to meet your expectations on your most recent visit. I apologize for the inconveniences you were caused due to our air conditioning unit not working to its max capacity. We're currently looking to at options to upgrade our air conditioning system as well...

Brady, Texas
Reviewed 13 July 2016

Rooms could be cleaner and breakfast was decent. I thought it was strange that the pancakes and bacon were not out with the other food. You had to wait in line to get an omelet to get them. If you want to feed the swans be downstairs at least 30 minutes early since they don't stick to the time on...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Brian P
Christopher P, General Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this review

Thank you for taking the time to complete a review of your most recent stay with us. I'm glad you had an enjoyable stay but disappointed to hear about the cleanliness of our guestrooms as well as the timing of our swan feeding. I will meet with your Executive Housekeeping to discuss the cleanliness concerns you noted to ensure no...

Monroe, United States
Reviewed 11 July 2016

Maid left my door open, elevators were broken, stairs inaccessible, shower broken, AC didn't work well, maid took things from my room, staff was uninformed, and the swans never showed up in four days.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Amy N
Christopher P, General Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this review

Thank you for your TripAdvisor review with specific examples of where we failed to meet your expectations on your recent visit. I apologize for the lapses in service you experienced, I assure you this is not typical of a stay at our Embassy Suites. I would like to speak with you to discuss your experience in detail. I am aware...

Lake Charles, United States
Reviewed 8 July 2016

I was very disappointed in my recent stay at this Embassy Suites. I checked reviews online as well as the hotels website and no mention was made of the construction going on. The lobby has been beautifully updated but the room I stayed in was old, musty and the bathroom tiles were moldy. We had two rooms and both rooms...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Debbie B
Christopher P, General Manager at Embassy Suites by Hilton Dallas Near the Galleria, responded to this review

Thank you for taking the time to complete a review of your most recent stay with us. I apologize for the inconveniences you experienced while we completed some updates to our public spaces and our guestrooms. Unfortunately there will never be a convenient time to complete upgrades and we try to work around times that better suit our guests, sometimes...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in North Dallas on the Dallas Tollway business corridor, our hotel is just 500 yards from renowned shopping mall, Galleria Dallas. Ride our complimentary shuttle service to Addison's Restaurant Row, with over 40 restaurants to choose from. Our two-room suites, each featuring a living room with a 42-inch HDTV, a sofa bed, mini-fridge, microwave, and an ergonomic work station with high-speed internet access. We also offer a free-cooked-to-order breakfast each morning, and in the evenings enjoy the complimentary cocktails at the Manager’s Reception. Workout in our modern fitness center, take a dip in the indoor pool or a delicious meal at Ethan's American Bistro. Take advantage of the useful services and equipment in the complimentary business center. ... more   less 

Additional Information about Embassy Suites by Hilton Dallas Near the Galleria

Address: 14021 Noel Road, Dallas, TX 75240
Region: United States > Texas > Dallas
Price Range: $183 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Hotel Dallas
Dallas Embassy Suites
Hotel Style:
#4 Green Hotel in Dallas
#26 Family Hotel in Dallas
#38 Romantic Hotel in Dallas
#41 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Dallas Near the Galleria staff and other travellers.
4 questions
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Los Angeles, California
11 days ago
Lakewood, California
9 months ago
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Dallas Near the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay here, avoid room 204”
 of 5 bubbles Y8701FRdavids, 3 Jan 2017 | Read review
“Rooms facing the front or the south are quietest and most pleasant”
 of 5 bubbles Soonerair, 7 Nov 2016 | Read review
“I always recommend at embassy suite a higher floor to avoid the noise for breakfast in the common area”
 of 5 bubbles kronoskeeper, 6 Sep 2016 | Read review
“As for a room in the corner, otherwise the people from the bar downstairs will keep you awake!”
 of 5 bubbles M1215NBjenniferr, 24 Aug 2016 | Read review
“pick another hotel, NOT THIS ONE!”
 of 5 bubbles WyoGal10, 8 Jun 2016 | Read review
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