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The Ritz-Carlton, Dallas

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#5 of 200 Hotels in Dallas
Certificate of Excellence
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The Ritz-Carlton, Dallas
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694 Reviews from our TripAdvisor Community

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Showing 685: English reviews
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Mcallen, United States
Reviewed 2 days ago NEW

My stay at the Ritz was great. Lovely place, great location, nice amenities, and reasonably priced. The hotel is in a location that used to be a run down area that no one would stay in. The transformation of this part of Dallas and the Ritz is just amazing.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank michaelbZ4499LY
Dallas, Texas
Reviewed 3 days ago NEW

We stayed at the Ritz Carlton the Friday before Valentines day. This was our first time to stay, although we have visited the hotel several times, we have friends that live in the residences at the Ritz Carlton. Checking in we were offered a glass of champagne and treated like we were their best guests. We felt like VIPs from...

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Thank Nikons2010
san antonio, United States
Reviewed 3 days ago NEW

Best Hotel in 5 star class in Dallas. If you have the option to use the club level at this hotel, it is truly one of the nicest in the chain, if not the US. The overall experience at this hotel is 5Star Plus.

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Thank dannymT7136TJ
Dallas
Reviewed 3 days ago NEW

Please be aware that this hotel has a rather distinctive personality. It may be helpful to read reviews and articles about this hotel before arriving so that you are better informed of what to expect. As a female business woman traveling with other women, I was not extremely comfortable here.

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Thank 808cathyz
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking to time to share your feedback. Please know that the wellbeing of our guests is our highest priority. I hope that you will allow me to discuss your visit further with you directly. Kindly contact me at 214-922 4803 at a time of your convenience. We will do everything possible to restore your confidence...

Coronado, California
Reviewed 5 days ago NEW

Marriott platinum elite -- don't except any special treatment at Dalla Ritz ! Poor performance -- seek other hotels in uptown if you have come to expect preferred service for your loyality, they could care less and only honor Ritz programs.

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Thank Hillteam3
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking to time to share your feedback. We very much appreciate your loyalty to the company. I am very disappointed to learn that we did not exceed your expectations during this visit. Please accept my sincere apologies. I truly hope that you will allow us to restore your confidence in The Ritz-Carlton, Dallas. Please let...

Dallas, United States
Reviewed 1 week ago

Employees need better training and technology needs to be improved as well, the premium internet for $15 daily is a joke. The quality of the food needs to be improved. The valet is not always at the front door ready to receive all cars and open doors for guests. Upon my arrival at 9 pm with two kids, I asked...

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Thank micheald3
RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas, responded to this review

Thank you so much for taking to time to share your feedback. I am pleased that you like our building as well as the location but I am very disappointed that we did not exceed your expectations during this visit. Please accept my sincere apologies. I have reviewed the situation with our team to ensure that the discrepancies that you...

Lewisville
Reviewed 1 week ago

I always enjoy my visits to the Ritz in Dallas. We stay in one of the corner suites each time because it's huge! The bath area has a private room for the toilet while the larger outer area has a huge garden tub with a window for watching the world go by and a separate shower. The bedroom area includes...

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Thank danielkD3866DI
Austin, Texas
Reviewed 1 week ago

Loved this hotel and staff! The Pool is on the smaller side but the hotel is in the city. The guacamologist was some of the best guacamole I have tasted. Only thing is I wish you could use points to upgrade to club level.

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Thank Kirk B
Reviewed 1 week ago

I enjoyed this hotel, it was well worth the money. The Spa was great! My wife and I spent our anniversary here and loved the couples massage, then the next day we enjoyed afternoon tea. It was just a really nice time! The service was great, the tea service was something I didn't think I would like, but certainly did....

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Thank David T
Dallas, Texas
Reviewed 1 week ago

Stayed here for my Birthday. Was greeted when I came in and when I left in the same way. Great! Have stayed here may times before. Still the same great service. Food was great. Will be back again at the Ritz Dallas!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Jesse P

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Babysitting

Additional Information about The Ritz-Carlton, Dallas

Address: 2121 McKinney Ave, Dallas, TX 75201-1873
Region: United States > Texas > Dallas > Oak Lawn
Price Range: $613 - $879 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Dallas 5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Ritz-Carlton Dallas Hotel Dallas
Dallas Ritz Carlton
Ritz Dallas
Hotel Style:
#4 Spa Hotel in Dallas
#4 Luxury Hotel in Dallas
#10 Business Hotel in Dallas
#14 Romantic Hotel in Dallas
#38 Family Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Dallas staff and other travellers.
7 questions
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Overland Park, Kansas
over a year ago
wisconsin
4 months ago
wisconsin
4 months ago

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Questions? Get answers from The Ritz-Carlton, Dallas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner room was excellent!”
  • Amazing!
  • Our personal margarita bar and welcome note!
  • More Margarita
  • Downtown Dallas
  • Set up for our massage in the beautiful corner suite!
 of 5 bubbles Nikons2010, 27 Mar 2017 | Read review
“pay a few extra dollars for the corner rooms.”
 of 5 bubbles dady8tor, 13 Mar 2017 | Read review
“Always ask when you check in. The Ritz staff does everything to make the customer happy.”
 of 5 bubbles fundking, 15 Feb 2017 | Read review
“For a family, the one bedroom suite is perfect!”
 of 5 bubbles TexasLady7509, 5 Jan 2017 | Read review
“Maybe a higher room?”
 of 5 bubbles dotters, 12 Dec 2016 | Read review
5 of 5