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Sheraton Dallas Hotel by the Galleria

Expedia.comUS$139*
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#63 of 203 Hotels in Dallas
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Dallas Hotel by the Galleria
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630 Reviews from our TripAdvisor Community

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Showing 608: English reviews
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Reviewed 5 days ago NEWvia mobile

I stayed here this past weekend. The hotel lobby was nice and the staff was friendly; however, the rooms weren't the greatest. The sheets were dingy and the room could definitely use an upgrade. I wasn't impressed at all. This hotel is not considered a top pick for me when visiting the Dallas area again.

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Helpful?
Thank C W
Campbell910, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for leaving this feedback for us. I'm sorry to hear that we did not meet your expectations due to the condition of the guest room you were given. I have shared your feedback with our director of housekeeping in regards to the sheets in the room. In the next coming months conducting renovations to our guest rooms and...

Columbia, South Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 1 November 2016 via mobile

I was at the Sheraton Dallas by the galleria for about 2 months from August till October 2016 and I have mostly positive things to say about the hotel and staff. The front desk staff were very warm and friendly, especially Sixto, as well as the staff in the bar and restaurant downstairs. But my best experience was with the...

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Helpful?
1Thank Gloria E
About Hotel's Favourite Review
Grand Prairie, Texas
Reviewed 2 weeks ago

Seems no matter what your spg status is you can never get a upgrade at this hotel. Have stayed here several times over the past 6 months and place is never full, so why never an upgrade? Good breakfast and overall friendly staff

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Helpful?
Thank Gregory W
McKinney, Texas
Reviewed 2 weeks ago

I stayed here recently on a Friday night on an ~$80 rate, which are pretty common on the weekends at this property. The lobby area is nice and has obviously been updated not long ago. The FD agent was friendly and checked me in quickly. I was not charged for parking, and as an SPG Gold, I received a breakfast...

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Thank D T
Washington DC, District of Columbia
Reviewed 2 weeks ago via mobile

Attended a conference at the Sheraton Galleria. It's a decent hotel for the price. Has a nice large lobby including a bar that is better than most hotel bars for this caliber hotel. Slightly difficult location to get to (Uber driver got lost).

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Thank jeffn545
Reviewed 3 weeks ago

I stayed here recently with my husband and two small children. My husband and I both witnessed shady "dealings" going on just outside of the hotel. It seems management is looking the other way with some of "professionals" coming and going from this hotel. Not to mention, we payed $17/day for "secure" parking in a parking lot that had inoperable...

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Helpful?
Thank Kelly F
Campbell910, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for sharing this feedback with us. I'm sorry to hear that you didn't feel safe while staying with us. We take our safety and security of our guests very seriously and are not sure from reading his review why you felt this way. We have security on-site at our property that handles any unwanted activity on property. I...

Sydney, Australia
Reviewed 3 weeks ago

Helpful staff. Foyer plesant. Service good. Hotel rooms dated. Airconditoning ordinary....either full blast or nothing! Shuttle service great. Location good for access to all areas of Dallas. Breakfast ok...but limited, very busy breakfast room and hotel in general. Very slow lifts that do breakdown. Probably wouldn't stay again unless rooms are upgraded.

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Thank M P
Sydney, Australia
Reviewed 4 weeks ago via mobile

I travelled from Australia to Dallas, at the age of 14 without parents. This was quite daunting for me, however the social nature and positivity brought by the staff members at the hotel, gave me a warm welcome to Dallas, let alone the hotel. Sean and Monica should be especially mentioned. The two employees always created a positive and an...

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Thank tbondy46
Eagle Pass, Texas
Reviewed 5 weeks ago

We stayed here while attending a conference. This was the designated overflow hotel. The customer service was awesome from check in to check out. Our shuttle driver Justin was amazing. The hotel was maintained very well. A couple of problems encountered with my room was a noisy air conditioner and shower head did not work properly. The beds were extremely...

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Helpful?
Thank FlyingEagle86
Campbell910, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for sharing this gracious feedback with us. I'm happy that Justin provided exceptional service to you and we will be sure to share this feedback and reward him appropriately. I have shared the concerns about the shower head and air conditioner with our Director of Engineering so we can isolate issues like these going forward. We will be...

Reviewed 22 April 2017

I have stayed at this hotel 2 times now. Not by choice the second time, as it was a work conference and I had to stay there the 2nd time. My first stay took 2 hours to check in, due to them not being able to find my reservation. They found it eventually but took 2 hour of us waiting...

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Helpful?
Thank Mcrazorbacks
Campbell910, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for sharing this feedback with us. I am not familiar with this situation or as to what group you are affiliated with. I do apologize for the parking frustration as we were fully committed with guest rooms and groups. Due to the occupancy and numerous events going on at the hotel it can occasionally be a challenge when...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more   less 

Additional Information about Sheraton Dallas Hotel by the Galleria

Address: 4801 Lyndon B Johnson Fwy, Dallas, TX 75244-6002 (Formerly Sheraton Dallas North Hotel by the Galleria)
Region: United States > Texas > Dallas
Price Range: $132 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Dallas Hotel by the Galleria 3.5*
Number of rooms: 309
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Also Known As:
Dallas Sheraton
Hotel Style:
#8 Green Hotel in Dallas
#28 Business Hotel in Dallas
#34 Romantic Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel by the Galleria staff and other travellers.
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West Palm Beach, Florida
2 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the North side.”
DT407, 13 May 2017 | Read review
“Rooms in middle of hallway quiet.”
FlyingEagle86, 24 Apr 2017 | Read review
“Club level rooms are larger, nicer.”
BluedogTraveler, 14 Feb 2017 | Read review
“ask for a room that does not face the highway”
SusanAdventure, 25 Jan 2017 | Read review
“Probably a higher floor for quiet.”
LesTexans, 18 Jan 2017 | Read review
5 of 5
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US$139* /night
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Prices are for 1 room, 2 adults
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