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Sheraton Dallas Hotel by the Galleria

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#58 of 197 Hotels in Dallas
GreenLeadersSilver level
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Sheraton Dallas Hotel by the Galleria
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612 Reviews from our TripAdvisor Community

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Showing 591: English reviews
Seattle
Reviewed 13 October 2014

We've stayed here a couple of weekends. Always pleasant, well-trained staff. Breakfast is great. Pool was a joy for the children to play in. Parking complimentary 1/2 price, free internet on weekends. Staff makes every effort to please. Beds superb, but full-size (not queen) in double rooms.

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Thank Rft2009
Palestine, Texas, United States
Reviewed 6 October 2014

We had a pre-paid reservation at Le Meridien, which is across the street from the Galleria. We specifically chose the Le Meridien for its location. Due to some internal glitches with Le Meridien we were sent to this Sheraton. Although it is a decent hotel, it was definitely a down grade from the hotel we booked originally and by no...

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Thank Ann W
Kyle, Texas
Reviewed 2 October 2014

Very nice facility. We stayed on the exclusive 15th floor with access to the Sheraton Club. VERY nice amenity. Access to a computer and printer and a little more private breakfast and Happy Hour. The breakfast downstairs had a much larger selection so that was very nice as well. The down pillows and comforter in the room were awesome!

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Thank Vince C
Arecibo, Puerto Rico
Reviewed 23 September 2014

After a long 5 hour drive from Houston we decided to stay at the Sheraton (sept. 22 around 9:30PM), the lobby looks new, trendy and inviting. We got a good rate, it didn't include the parking ($12 daily) and because of that they "gave" us free breakfast, to compensate for the parking rate. We got to our room (clean but...

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2Thank MeloRz1
Manny V, General Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Dear RuizMel, Thank you for taking the time to provide us with feedback about your recent stay. I am sorry to hear of your experience and apologize that there was no follow up on such an important matters. We have addressed your comments with our Front Desk who is terribly sorry for the inconvenience caused to you and will look...

Los Angeles, California
Reviewed 16 September 2014

My wife and I stayed over a weekend in July. The hotel is close by the Galleria, but isn't within walking distance of anything. We stayed on in a club room on the 12th floor. The rooms were nice but nothing fancy. Bathroom was fairly small and the TV was fairly small and not all the channels were HD. The...

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Thank jlutzky
Reviewed 15 September 2014 via mobile

Researching hotel rooms for the upcoming weekend for family coming in from out of town. Found an excellent rate on Sheratons direct website. After I booked, I decided to go back and book a second room so that we wouldn't have to travel back and forth to visit our family members and the hotel was sold out for that date...

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3Thank Melissa L
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Dear Msmissee33, We sincerely apologize that there was a system error in our online reservation center. We are happy to offer a rate of $69, which is nearly $60 less than the best available rate currently selling online. We are also including breakfast for two which is a $35 value. Once again we apologize, hope that you will forgive us...

NYC
Reviewed 12 September 2014

I have mixed feelings about this hotel. It is a Sheraton but it is run more like a low end Four Points. The front desk staff at night is not cutomer service oriented and really did not recognize my Paltinum status. The hotel touts the $17 million spent in the lobby and it is nice. However, they shoud have put...

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1Thank mikefaud1
Reviewed 9 September 2014

We stayed at this hotel for 5 nights in mid-August having got a great rate on Hotwire. The front desk welcome was very good and as I am an SPG member the parking rate was reduced to $6 per night and the wifi was included for free - fantastic! The rate didn't include breakfast but we did have the buffet...

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Thank EurovisionBoy
Emma S, Guest Relations Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for your feedback and for being a loyal SPG member. I am pleased to hear you managed to find a great rate – We offer many packages which suit all budgets and you were able to take advantage of the many benefits that SPG offers! I will pass on your comments to the executive chef as should be...

Adelaide
Reviewed 29 August 2014

Stayed here after flying from Sydney to Dallas, found it excellent for the price. Very quiet & comfortable, excellent bed - all I want from a hotel. Found the in house bar near the check in desk was a great place to have a quiet drink.

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Thank Nick M
Austin, Texas
Reviewed 19 August 2014

I usually love Sheratons, but this one fell flat. Elevators were broken floor level was scorching hot, and they just didn't seem to have it all together. Renovations had taken place in the lobby though, and I can only assume that the underlying infrastructure was coming next, but we will see if that actually takes place. Book only if the...

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Thank wwput
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Dear wwput, Thank you for taking the time to share your thoughts with us. We are happy you enjoyed , but we’re very sorry you didn’t enjoy your overall stay with us. Our elevators are currently in full working order and we working closely with our elevator company to keep the elevators operating at all times. We have high expectations...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more   less 

Additional Information about Sheraton Dallas Hotel by the Galleria

Address: 4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)
Region: United States > Texas > Dallas
Price Range: $155 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Dallas Hotel by the Galleria 3.5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Dallas Sheraton
Hotel Style:
#7 Green Hotel in Dallas
#28 Business Hotel in Dallas
#34 Romantic Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel by the Galleria staff and other travellers.
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Questions? Get answers from Sheraton Dallas Hotel by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level rooms are larger, nicer.”
 of 5 bubbles BluedogTraveler, 14 Feb 2017 | Read review
“ask for a room that does not face the highway”
 of 5 bubbles SusanAdventure, 25 Jan 2017 | Read review
“Probably a higher floor for quiet.”
 of 5 bubbles LesTexans, 18 Jan 2017 | Read review
“choose a different hotel”
 of 5 bubbles Kimberly124, 13 Dec 2016 | Read review
“Stay somewhere else”
 of 5 bubbles TomL634, 9 Dec 2016 | Read review
5 of 5