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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,207 Reviews from our TripAdvisor Community

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Anaheim, California
Reviewed yesterday NEW

Attending a conference across the street. Distance to Convention center is perfect. Hotel staff was very friendly and extremely helpful taking us to and from local convenience stores, shops, restaurants and even the post office. All staff we spoke to were very polite, well spoken and most importantly they were happy, smiling and enthusiastic to serve us.  

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Helpful?
Thank miladl2017
Reviewed 3 days ago NEW

Coming into town late from far away you are usually in the mood for things to work the way that they are supposed to. Some people were having a little hiccup with their reservation and I was thinking, "Oh no. It's late. They're all sold out and someone jumped my reservation too or it might somehow be lost. I get...

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Helpful?
1Thank Martin C
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Martin, Holly truly is an exceptional member of our team and I'm thrilled that was able to really shine through during your stay with us. I will absolutely be passing your review along to her and want to thank you for taking the time to share your thoughts here. We wish you the best and hope we have the chance...

Philly
Reviewed 4 days ago NEW

Lets start out with the good because this hotel deserves the good. Great location downtown, blocks from Dealey Plaza and the Kennedy killing. Perfect location to drink in American history. Also lots of great restaurants in walking distance from the hotel. Also, very friendly and accommodating staff. Great service, including the bartenders in Thrive. Finally and maybe most importantly they...

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Helpful?
Thank appetitetogo
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

I'm glad you took full advantage of the shuttle service to get to a few spots around town -- a service we're more than happy to provide. That said, we do our best to ensure that your stay with us is a comfortable as possible and, all-in-all, it sounds as though that was the case. Thank you for the honest...

Toronto, Ontario
Reviewed 5 days ago NEWvia mobile

The valet team was amazing. The manager is hardworking and engaging. I took the valet service to the airport ...Highly recommend it because traffic is unpredictable so doing uber can cost you a ton of money. Hotel was ok, standard stuff. No hot tub. We had a horrible service at the restaurant....I guess we all have bad days.

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Helpful?
Thank michaelq347
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Michael, I'm glad your stay with us was overall pleasant. Always happy to take our guests to the airport -- pleased you took advantage of that. While your experience in the restaurant left a bit more to be desired, I do hope we'll be able to have you back the next time you make it to the Dallas area. Best,...

dublin
Reviewed 5 days ago NEW

This must be in our opinion the worst hotel we have ever stayed in. You had to force push the door of the room to get into a shabby room with dirty curtains ,smelly room The seats on the balcony were filthy. Smelly hallways. I would avoid this hotel and in our opinion would not stay here. Did not feel...

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Helpful?
1Thank 1charlie
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Charlie, this is all rather upsetting to hear and not at all up to our standards. We want to ensure your stay with us is as comfortable as possible -- I do hope you raised your concerns to the front desk as we're always more than happy to do what we can to better accommodate you. That said, I appreciate...

Frisco, Texas
Reviewed 1 week ago

The Hotel was nice, with some upgrade needed, but clean and comfortable. Every hotel staff we encountered were very helpful and customer service driven! The price was good, and amenities were as I expected. The Breakfast Buffet is excellent!  We very much enjoyed our stay! Thank you!

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Helpful?
Thank ntaghvaie
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear ntaghvaie, Thank you for staying with us and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

North Carolina
Reviewed 2 weeks ago

First, the positives- the hotel really is in a convenient location. The valet who helped provide transportation to the House of Blues was also very nice and helpful and the evening front desk agent was also very nice and did what he could in regards to the difficulties we had. We had been scheduled to come in on Saturday but...

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Helpful?
3Thank Lilronnie412
San Antonio, Texas
Reviewed 2 weeks ago

We stayed at This Crowne Plaza with a group for Basketball tournament. And there were other groups at the hotel at the same time as well. The hotel did a great job coordinating with the entire group, were helpful and responsive. Staff was very courteous rooms were nice and clean. The bar and the bartenders were awesome.  

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Helpful?
Thank yiminir
Matthew K, Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

We're thrilled you had such a wonderful stay during your trip to Dallas for the tournament, Yiminir! Always happy to help coordinate large groups and I'm glad the entire team was courteous and professional -- expect nothing less. I appreciate you taking the time share your experience here and hope we have the chance host you again the next time...

Wollongong, Australia
Reviewed 2 weeks ago via mobile

Spent two days at the Crowne Plaza in between flights internationally. Rode the DART from DFW which stops near right out the front of Crowne Plaza. Hotel is a little dated and was surprised to find no safe in the room? Extremely unusual globally these days - safety deposit boxs on check in. Rooms are spacious and beds comfortable

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Helpful?
Thank CRAKYL
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear CRAKYL, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Atlanta, Georgia
Reviewed 2 weeks ago

The good: Great location in the heart of downtown within walking distance of many attractions. There is even a complimentary hotel shuttle to drop-off and pick-you to/from local attractions or restaurants. The concierge was very friendly and helpful, as were the front desk personnel and the bar staff. There is an unheated outdoor pool on the 9th floor. The beds...

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Helpful?
Thank irishWnk
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are sorry to read that you will not be staying with us again. Thank you again for staying with us and we wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $148 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hope you do not get room like our one”
1charlie, 22 Apr 2017 | Read review
“Upper levels to look out further.”
meerk, 22 Mar 2017 | Read review
“Stay away.”
Tripallyn, 21 Mar 2017 | Read review
“Choose quieter floors higher up.”
Kazaglen1, 27 Feb 2017 | Read review
“19th floor has a good view”
d0raliv, 11 Feb 2017 | Read review
5 of 5