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Crowne Plaza Hotel Dallas Downtown

1,347 reviews
#129 of 207 Hotels in Dallas
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Traveller (264)
Room & Suite (144)
Dining (32)
Overview
  • Excellent35%
  • Very good23%
  • Average21%
  • Poor11%
  • Terrible10%
Travellers talk about
“west end”(49 reviews)
“walking distance”(53 reviews)
“jfk museum”(26 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,347)Write a Review
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21 - 25 of 1,270 reviews
Reviewed 15 November 2017

We had a wonderful experience spending our 10th anniversary at the Crowne Plaza, Dallas. Very friendly staff members, Neka and Mike, greeted us at the front desk. When they heard it was our anniversary, they were so excited for us. When we asked, they gave...More

Thank meirnan
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 16 November 2017

Dear Meirnan, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Assistant General Manager Crowne Plaza Dallas Downtown

Reviewed 14 November 2017

The comments posted are accurate. Location is great but the facilities are dated as is the decor. Staff was pleasant but not as engaged as I would have preferred The staff was amazingly uninformed regarding nearby dining options and the like. Coordination with the shuttle...More

Thank michaela3640
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 15 November 2017

Dear Michael A, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and sorry if you felt our staff was uniformed regarding nearby dining options. Thank you again for staying and we wish...More

Reviewed 4 November 2017 via mobile

the location of this hotel is good. in walking distance are the kennedy memorial and the street where jfk was murdered. the check-inn was not really friendly we had a room on the 19.floor and we could hear the noise from the street. safe did...More

Thank 13hawaii
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 6 November 2017

Dear 13hawaii, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Assistant General Manager Crowne Plaza Dallas Downtown

Reviewed 3 November 2017 via mobile

It’s immediately apparent how old this place is. Then when you get to the floors, you can tell there’s been no renovation whatsoever. The latch on my door directly hit the light switch. The shower curtain isn’t as long as the tub which led to...More

1  Thank lthornton79
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 4 November 2017

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Assistant General Manager Crowne Plaza Dallas Downtown

Reviewed 1 November 2017 via mobile

3 nights for business downtown. If price and location are your drivers this will be fine. Comfortable bed and clean but badly in need of a refresh as others have said. My room was clean but musty and the tub stains were disappointing. Room came...More

Thank EdJack
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 3 November 2017

Thanks for your feedback! I'm glad you could find your accommodations clean and comfortable. Plus, a great breakfast buffet always makes the morning better! Hope we can welcome you back again. Best, Michael Renner

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Laundry Service
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$122 - US$247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$122 - US$247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (264)
Room & Suite (144)
Dining (32)
Pool & Beach (26)
Hotel & Grounds (185)
Bathroom (12)
Business Centre & Event Rooms (12)
Questions & Answers
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Tayl50
27 November 2017|
AnswerShow all 3 answers
Response from vajoefisher | Reviewed this property |
You should be able to unless you booked it through orbitiz, expedia as a flight/hotel package. Call them directly and ask them.
0
Votes
Lorrie W
30 September 2017|
AnswerShow all 3 answers
Response from rhiannadow4 | Reviewed this property |
No, it will not. We went to the Cowboys stadium actually. The hotel shuttle only does a 3 mile radius.
1
Vote
Cathy W
20 September 2017|
AnswerShow all 6 answers
Response from rhiannadow4 | Reviewed this property |
They do hold 50/night on a credit card for damages and things like that.
1
Vote
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"Choose the east side."
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