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Crowne Plaza Hotel Dallas Downtown

1,364 reviews
#130 of 212 Hotels in Dallas
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Traveller (268)
Room & Suite (162)
Dining (32)
Overview
  • Excellent34%
  • Very good23%
  • Average21%
  • Poor11%
  • Terrible11%
Travellers talk about
“west end”(49 reviews)
“walking distance”(54 reviews)
“jfk museum”(26 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
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Rooms
Mar. 12Mar. 13
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,364)Write a Review
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281 - 285 of 1,287 reviews
Reviewed 7 July 2016 via mobile

Don't stay here! Room was small with 2 very small double beds and a bathroom so small that your legs touch the toilet in order to close the door.The hallways smelled like a combination of smoke and mold.The restaurant and bar look like a 1970's...More

Thank Susie P
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 19 July 2016

Dear Susie P., Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are sorry you did not enjoy your stay for so many reasons. We do not take your comments lightly and...More

Reviewed 6 July 2016

We just completed a five night stay as part of USA Boys Junior Volleyball National Championship. The hotel was booked through THS and was very incorrectly listed as a new hotel. Shame on THS. This is a very old hotel (with a fantastic staff) but...More

Thank jadams5454
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 7 July 2016

Dear jadams5454, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and will address the issues you have brought to our attention. Thank you again for staying with us. Sincerely, Brian Angerer Director...More

Reviewed 5 July 2016

My son and I recently stayed here during the jr. nationals volleyball championship. Our room was nice and large. The main problem was the bathtub didn't drain properly and the shower would stop flowing several times while in use. They also spray a smokey scented...More

Thank Mahogany9
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 6 July 2016

Dear Mahogany9, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are so sorry for the issues with your shower and will address them immediately. We are very happy that...More

Reviewed 30 June 2016

Don't listen to other peoples reviews. This place is amazing! Professional and very helpful. I was arriving late due to a late flight out of Dallas. I called in and Blair, an amazing front desk agent was able to make sure all was set for...More

1  Thank Misty D
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 2 July 2016

Dear Misty D, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience across so many review forums. We truly appreciate the feedback and will make sure Blair is rewarded for her amazing performance in assisting...More

Reviewed 28 June 2016 via mobile

My family and I pulled up to the hotel and it looked positively dreadful with stains running down the outside of the building. The parking garage was very steep and driving in it was tight. Then we entered the lobby which has a distinct smell...More

Thank TravelTimer45639
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 29 June 2016

Dear TravelTimer45639, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and we are sorry if the appearance of the exterior of this property did not meet your expectations. Though we are an...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$113 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$113 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (268)
Room & Suite (162)
Dining (32)
Pool & Beach (26)
Business Centre & Event Rooms (11)
Amenities (8)
Questions & Answers
Ask a question
Tayl50
27 November 2017|
AnswerShow all 3 answers
Response from vajoefisher | Reviewed this property |
You should be able to unless you booked it through orbitiz, expedia as a flight/hotel package. Call them directly and ask them.
0
Votes
Lorrie W
30 September 2017|
AnswerShow all 11 answers
Response from rhiannadow4 | Reviewed this property |
No, it will not. We went to the Cowboys stadium actually. The hotel shuttle only does a 3 mile radius.
1
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12345613
Room Tips
"We stayed in 17 th floor everything was fine"
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"Choose the east side."
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"Speak to Alexander"
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"Try different lodging"
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