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Crowne Plaza Hotel Dallas Downtown

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1,207 Reviews from our TripAdvisor Community

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Showing 1,137: English reviews
Canton, Texas
Reviewed 4 September 2015

Stayed here during a recent truck show, comfortable and clean. The only drawback is something outside of the hotel's control, I was a country mouse in a city environment and unused to the street sounds. All staff courteous and efficient, no problems with parking.

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Helpful?
Thank Lee B
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Lee B, Thank you for staying with us at the Crowne Plaza Dallas Downtown during the recent truck show and for sharing your four star experience. We appreciate the feedback and sorry that the country mouse was not used to the city noise. Thank you again for staying with us and for sharing your experience. We hope to see...

Sacramento, California
Reviewed 2 September 2015

Room was great on the 9th floor where pool and fitness room ,ice and centers kindness of bell men,valet,shuttle drivers that was shown by each was excellence Derrick,Dre ,Justin where a great great help.

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Helpful?
Thank Sonja N
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear snoble2015, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will be sure to share your comments with all of the staff, especially Dre, Derrick and Justin. We are glad you had such a nice stay with us during Megafest. Thank you again for...

Charleston, South Carolina
Reviewed 1 September 2015

For my first trip to Texas and to the city of Dallas I had the pleasure of staying at this great hotel in downtown Dallas. The staff was very friendly, helpful, and the location of this hotel is prime to the site and tourist attractions in downtown Dallas including the President Kennedy Memorial and many others! The DART line runs...

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Helpful?
Thank Curtis P
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Curtis P, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and are very happy that you enjoyed your stay and our location. Thank you again for staying with us and sharing your experience. We wish you many happy returns. Sincerely, Brian Angerer Front Office...

Poteet, Texas
Reviewed 1 September 2015 via mobile

From the moment I arrived the staff was top notch. Friendly, helpful and attentive staff makes staying at a hotel really great. The check in was great and the staff was super friendly. The room was clean and every thing made my stay pleasant. It was at check out that things got icky. The guy in the suit was busy...

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Helpful?
Thank Irene R
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Irene R, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are glad you enjoyed your experience with us, except for the uniformed gentleman that we will look into. Thank you again for staying with us and for sharing your experience. We wish you...

TULSA
Reviewed 30 August 2015

Staff was really nice with prompt service of any need I had... We had a great vacation... The location was great few minutes away from the Science Museum and JFK depository room were clean pool had a great view!!!!

Review collected in partnership with this hotel
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Helpful?
Thank alicegracey
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear alicegracey, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are glad you had a great vacation. We look forward to seeing you again and wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Brooklyn, New York
Reviewed 29 August 2015

Nice hotel. The staff at the front desk were very nice. Loved my room, I had a king size bed all to myself. Close to the DART system. This hotel is in a great location, there are a lot of great places to eat in the area. The only one thing I did not care about is there is no...

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Helpful?
Thank Rece102
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rece102, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are glad you enjoyed your stay with us. FYI, we do have some rooms with microwaves, so please do not hesitate to request this when booking a room in the future. Thank you again...

Reviewed 27 August 2015 via mobile

The Crowne plaza hotel in Dallas is a perfectly located modern hotel in the centre of downtown Dallas. The hotel itself was clean and up to date with great facilities including a pool and gym. The rooms were a good size and well designed. The best feature about the hotel is it's location. It's only a few minutes walk from...

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Helpful?
Thank Ciaran M
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Ciaran M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your wonderful four star experience. We appreciate the feedback and the raving about our location. We are glad you enjoyed your stay with us and wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Bolingbrook, Illinois
Reviewed 24 August 2015

I chose this hotel because of the past great experiences I had with Crowne Plaza's and the proximity to the Dallas Convention Center. I was in room 1134 for 6 days, had a view of the 9th floor pool. The room was clean but when you stepped into the room you hear a noise that you can't quite put your...

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Helpful?
Thank Van J
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. Did you report your engineering issues to the front desk? Did an engineer come by to address your concerns? We are aware you asked to change rooms, but did you allow us the opportunity to correct the issues that were...

Preston, United Kingdom
Reviewed 24 August 2015 via mobile

I will start with a positive...its position is ideal for conferences. After that everything is poor or very poor! Staff are unreliable, I complained three times to staff including a manager about room service which was non existent and never got a response from any of them after promising they would get back to me. When they say they will...

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Helpful?
Thank jbmcv1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are sorry you had issues with room service and our response in regards to its operations. Thank you for letting us know about your experience and again thank you for sharing your opinion. Sincerely, Brian Angerer Front Office Manager...

Seguin, Texas
Reviewed 19 August 2015

I was told since I had a bad experience with shuttle service and being lied to by your staff that I would be refunded cost of my room. It's been over 2 weeks and I still don't see a credit to my account!

Review collected in partnership with this hotel
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Thank trp522
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. If you booked through a third party, it is not within our power to get your money refunded expiditionally. Please contact our booking partner if you have not recieved your refund. Thank you again for staying. Sincerly, Brian Angerer Front...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $148 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hope you do not get room like our one”
1charlie, 22 Apr 2017 | Read review
“Upper levels to look out further.”
meerk, 22 Mar 2017 | Read review
“Stay away.”
Tripallyn, 21 Mar 2017 | Read review
“Choose quieter floors higher up.”
Kazaglen1, 27 Feb 2017 | Read review
“19th floor has a good view”
d0raliv, 11 Feb 2017 | Read review
5 of 5