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Crowne Plaza Hotel Dallas Downtown

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Traveller (276)
Room & Suite (287)
Dining (38)
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Overview
  • Excellent34%
  • Very good23%
  • Average21%
  • Poor11%
  • Terrible11%
Travellers talk about
“west end”(53 reviews)
“walking distance”(55 reviews)
“jfk museum”(26 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
Apr. 29Apr. 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,391)
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291 - 295 of 1,312 reviews
Reviewed 14 August 2016 via mobile

Overall the service and the shuttle service were good. The rooms are clean, and they they have a fridge. The bathroom was small though. Some of us had a deal for the breakfast buffet, some didn't (I do not know why). The breakfast buffet was...More

Thank Irene L
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 16 August 2016

Dear Irene L, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 12 August 2016 via mobile

Pros: VERY comfortable beds Good Service Cons: TERRIBLE garage parking The water in the rooms would occasionally turn on and off But also definitely in need of refurbishment But one thing that I know some may want to also know is the hotel is about...More

Thank amari x
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 13 August 2016

Dear amari x, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and want you to know we are in the process of planning our multi-million dollar remodel to bring this property up...More

Reviewed 10 August 2016 via mobile

Stayed here for three days for a business trip. Hotel is nice, staff was great. But I'm really writing to commend a great bartender- Audrey, and a fabulous new chef-Chef Gunner. I was attending a meeting of 200 people. The hotel prepared an amazing buffet...More

Thank Vernice M
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 11 August 2016

Dear Vernice M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and will be sure to share your comments with Chef Gunner and Audrey the bartender. Thank you again for...More

Reviewed 4 August 2016 via mobile

We stayed here because our friend lives two blocks from the hotel! It was easy to get in and out of. Everyone was super nice and the beds are amazing! I'm pretty sure I had a ghost in my bathtub because the water would randomly...More

Thank AmazingSD
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 6 August 2016

Dear AmazingSD, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and will definitely have a conversation with the ghost in your bathtub. Thank you again for staying with us, and...More

Reviewed 29 July 2016 via mobile

I drove into Dallas for the day for a work meeting being held at the Crowne Plaza located in downtown Dallas, Tx. I did not spend the night at the hotel so this review is for the valet service only because they are the only...More

1  Thank Kathy T
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 4 August 2016

Thanks for the very detailed review, Kathy. We're so sorry to hear you had an unsatisfactory experience with our valet services while you were here in Dallas. We take our dedication to pristine customer service just as seriously as we do the comfort of every...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$124 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$124 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (276)
Room & Suite (287)
Dining (38)
Pool & Beach (28)
Amenities (42)
Business Centre & Event Rooms (11)
Questions & Answers
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Jen S
21 April 2018|
AnswerShow all 4 answers
Response from Ross M | Reviewed this property |
Yes, there is an iron. No idea. On the pool towels. This hotel is a dump. I would avoid it.
2
Votes
jessica a
4 March 2018|
AnswerShow all 5 answers
Response from michaela3640 | Reviewed this property |
There is a great neighborhood sushi bar just about 2 blocks away, across the street, When exiting front of hotel head left.
0
Votes
Room Tips
"East side balcony rooms have locked doors but the neon lights look pretty @ night"
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"Find a different hotel for a good night sleep."
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"We stayed in 17 th floor everything was fine"
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"Choose the east side."
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