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Crowne Plaza Hotel Dallas Downtown

CrownePlaza.comUS$77*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Crowne Plaza Hotel Dallas Downtown
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1,229 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,158: English reviews
Tulsa, Oklahoma
Reviewed 23 September 2015 via mobile

My husband and I got away for his birthday and was pleasantly surprised at this hotel. Parking was covered and monitored. The decor was modern with added vintage pieces. You could tell the hotel was older but had some updates. We liked the downtown area which was close to several highways for traveling. We had good customer service and several...

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Helpful?
Thank Upset4real
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Upset4real, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We are glad that you were so pleasantly surprised and that you enjoyed your stay with us. We appreciate the positive feedback. Thank you again for staying and sharing your experience with us. We wish you many happy returns....

Brighton and Hove, United Kingdom
Reviewed 22 September 2015

We stayed for three nights to experience the city. First impression was that the furnishings were a bit worn but otherwise ok; then found the windows in our room didn't open at all (sealed shut) so had to rely totally on air conditioning. If some fresh air is important to you it looks like there are more expensive city view...

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Helpful?
Thank karenS2553EP
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience with us. It is feedback and comments, such as yours, that allows us to improve and correct deficiencies when they arise. Thank you again for staying and for sharing your experience and opinions. Sincerely, Brian Angerer Front Office Manager Crowne...

Reviewed 21 September 2015 via mobile

I really loved the location of the hotel. Walking-distance to bars, restaurants, museums and great shopping. I can really recommend the aquarium as well, which is only 2 min walking from the hotel. The staff was friendly and made us feel welcome. What I didn't like was the really load air condition and it was a weird smell in the...

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Helpful?
1Thank Mimmi B
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience with us. It is feedback and comments, such as yours, that allows us to improve and correct deficiencies when they arise. Thank you again for staying and for sharing your experience and opinions. Sincerely, Brian Angerer Front Office Manager Crowne...

Melbourne, Australia
Reviewed 17 September 2015

I'm not a very happy customer. My Husband and I stayed at the hotel the night of September 2nd 2015. Our room smelled funny, a musty, smoky smell. As we were only there one night, we couldn't be bothered moving rooms. We had a car which we agreed to pay $16 to park overnight in the garage. The day of...

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Helpful?
1Thank SleeplessinNewYork
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear SleeplessinNewYork, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are truly sorry if there is some issue that has presented itself in regards to some breakfast charge, but are you sure it is not the preauthorization or credit card hold that you are still seeing upon your credit card?...

Melbourne, Australia
Reviewed 12 September 2015

Almost everything you want to see on a tourist visit to Dallas TX is in walking distance of the Crowne Plaza. What you can't walk to you can easily get to via light rail or bus with stops less than a stone's throw from the hotel lobby. The kight rail even goes to the DFW airport now - $5! The...

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Helpful?
Thank Tony Z
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Tony Z, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are glad you enjoyed your stay. What can we say it is all about location, location, location, and the fact that we are adjacent to two public transportation hubs and blocks from many museums, historic...

Tampa, Florida
Reviewed 9 September 2015

The Hotel was fine, the people in charge left a lot to be desired!!! So unorganized I could not believe it!!!! They need to clean house and hire some decent people to run this place!!! Beautiful Bar, we sat there for at least 8 mins before anyone even acknowledged our presence, and then could not fix a Mojito or a...

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Helpful?
Thank veroniquej115
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear veroniquej115, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are sorry you were not happy with your stay. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Oakton, Virginia
Reviewed 9 September 2015 via mobile

Fantastic staff and location to downtown. Once you leave the lobby, the hotel floors smelled musty and parts of the property needed updating. The room was decent and clean and was relatively quiet. If I had read the earlier post about the robbery, I would probably have made another choice.

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Helpful?
Thank Howard R
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Howard R, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are working to update parts of the property as it is a very busy hotel. We have also read the other reviews and we as a hotel have to take the good with the bad....

Vancouver, Canada
Reviewed 7 September 2015

I was there for labour day long weekend and there was no wow factor in this hotel. Location of hotel was good, few good restaurants and pubs nearby and pretty much close anywhere in downtown Dallas. Room was decent size but room was pretty outdated. Seems like they have done some renovation on lobby, but other than that I felt...

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Helpful?
Thank Philip H
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear prezhong, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and sorry you did not feel we had a WOW factor. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Aarhus, Denmark
Reviewed 6 September 2015

This is the worst hotel I have ever stayed at! I stayed at the hotel in July 2015 with three of my closest friends. One night, while we were sleeping, we where robbed of all our valuables. As if this wasn’t bad enough, the staff at the front desk wasn’t very helpful, and actually didn’t seem to care, that we...

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Helpful?
Thank Kasper N
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Kasper N, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are sorry you were unhappy with your experience with us, but appreciate the feedback. We will look into your comments and implement ways to make sure they do not happen in the future. Thank you again for staying with...

Reviewed 5 September 2015 via mobile

When first got there I felt ignored just wanted to ask a question when we came back for check in guy wasn't overly friendly long day maybe parking garage is tight and low seems secure and well lit room was kinda smelly but clean room was quiet some one blew train horn in middle of nite but its rite by...

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Helpful?
Thank d k
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear d k Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion and experience. We appreciate the feedback and will strive to be friendlier and more attentive. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $124 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade when booking....sometimes it works”
KarenwG5297TA, 15 May 2017 | Read review
“Hope you do not get room like our one”
1charlie, 22 Apr 2017 | Read review
“Upper levels to look out further.”
meerk, 22 Mar 2017 | Read review
“Stay away.”
Tripallyn, 21 Mar 2017 | Read review
“Choose quieter floors higher up.”
Kazaglen1, 27 Feb 2017 | Read review
5 of 5
CrownePlaza.com
US$77* /night
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