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Crowne Plaza Hotel Dallas Downtown

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1,189 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,120: English reviews
San Diego, California
Reviewed 6 July 2015

I loved the location near everything. The hotel has a great inexpensive breakfast. The dinner was great, had best cake ever. I was hoping to go dancing in club, but its only weekends, but enjoyed having beers and talking to people there. Staff is very friendly. The room was comfortable. Only complain is why charge so much for parking, I...

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Helpful?
Thank Blanca H
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Blanca H, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your great four star review. We appreciate all of your remarks and are glad you enjoyed your stay with us. As for parking, it is generally accepted in Downtown Dallas there is a charge for parking. In fact there is not a hotel...

Ashland, Kentucky
Reviewed 5 July 2015 via mobile

Business/Pleasure trip. Staff friendly & helpful (all hours of day and night). Clean, comfortable room (could use more rooms with couch or sitting area). Good food and great breakfast buffet (complimentary with minimal additional room charge). Great location to all downtown must-do's.

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Helpful?
Thank judge_marc
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear judge_marc, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your fantastic five star review. We are glad that you enjoyed your stay, the food, and our staff. We wish you many happy returns and look forward to it. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Reviewed 4 July 2015 via mobile

We booked this hotel so we could swim and watch the fireworks. Upon check in we were told the pool was rented out. We questioned it and the staff told us well you can pay $5 to swim. Irritated but thought ok fine. When going to the pool security guards were everywhere, lots of alcohol, loud music with curse words...

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Helpful?
4Thank audreesmommy08
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear audreesmommy08, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry your stay was not favorable due to our pool being used for a private event. We are glad that you were able to still attend the event for a nominal $5.00 fee. As for the front desk agent or...

Evansville, Indiana
Reviewed 3 July 2015

This hotel has a great staff and is a nice walk from the 6th floor museum. Don’t want to walk? No problem, as this hotel at the time we stayed there offered a courtesy shuttle to any location in a couple mile radius (locations we used the shuttle for included the Dallas World Aquarium and Hard Rock Café). Want to...

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Helpful?
Thank Blue_Samurai8
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Blue_Samurai8, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful five star review. We are glad we were able to make your stay so wonderful and comfortable, regardless of your mode of transportation. We will make sure Keith knows how much you appreciated his help in assisting with transportation. Thank you again...

Reviewed 1 July 2015

This hotel had one of the largest rooms I've ever been in. Very clean and even though it was close to the airport very quiet. The breakfast that was served was excellent. The employees where very hospitable. I would recommend it to everyone!!!

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Helpful?
Thank Rhvick2014
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rhvick2014, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We apreciate your comments and look forward to future visits. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Kansas City, Missouri
Reviewed 30 June 2015

The staff was very friendly & helpful . Overact the hotel was clean and updated which is good. The gentleman at the front desk gave us an up graded room, which was GREAT. Would we stay there again yes!!

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Helpful?
Thank Walker2001
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Walker2001, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your friendly four star review. We are glad that you enjoyed your stay and the upgraded room. Thank you again for your comments. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Reviewed 30 June 2015 via mobile

Visited Dallas in May 2015 for my girlfriend's bday. We surprised her with a hotel and a planned weekend. The hotel was great and the location wasn't bad. The price was really good.. The staff at the Crowne Plaza was good.

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Helpful?
Thank Bertina R
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Bertina R, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your Celebratory five star review. We are glad that you were able to surprise your girlfriend for he birthday with an enjoyable stay. Thank you again for your comments and for staying with us. We wish you many happy returns. Sincerely, Brian Angerer...

New Mexico
Reviewed 30 June 2015

Staff very friendly and helpful External outside noise from street, is carried up to 16th floor. Nice area , with restaurants and shopping within walking distance. Clean and very good beds. Parking garage is ok, but do not expect to put a 3/4 ton pickup in there...no go.. you are stuck with Valet parking at $24/day as there is no...

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Helpful?
1Thank jshanson
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear jshanson, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your Great four star review. We are glad you were able to enjoy your stay, thanks to our friendly staff, even if there were a few negatives. Thank you again for staying with us and your comments. We hope to see you again. Sincerely,...

Porto Alegre, RS
Reviewed 30 June 2015

rooms are nice, clean and comfortable. breakfast at hotel is expensive and very poor. there are lots of nice restaurants they are better options. Carpets on my floor (9th) seems to be dirty and old, inside room was ok

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1Thank Dighero
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Dighero, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are sorry you found our breakfast expensive and carpet on the 9th floor dirty. We will look into these areas, because we value your opinion and want to improve for your next visit. Thank you again for staying with...

Dallas, Texas
Reviewed 29 June 2015

I had an awsome stay at this hotel it was my birthday weekend, James at the front desk was the best, he made sure I was ok with my room and the first room we didn't get the room view that I wanted, so I went back down to the desk and James switched my room with no problem. James...

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Helpful?
Thank 55happycamper
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear 55happycamper, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We will definitely let James know that he ROCKS and reward him for his efforts. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $166 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Upper levels to look out further.”
 of 5 bubbles meerk, 22 Mar 2017 | Read review
“Stay away.”
 of 5 bubbles Tripallyn, 21 Mar 2017 | Read review
“Choose quieter floors higher up.”
 of 5 bubbles Kazaglen1, 27 Feb 2017 | Read review
“19th floor has a good view”
 of 5 bubbles d0raliv, 11 Feb 2017 | Read review
“Ask for a complimentary upgrade if you are a Platinum Priority Club Member!”
 of 5 bubbles 983stevey, 11 Feb 2017 | Read review
5 of 5