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Sheraton Suites Market Center

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Sheraton Suites Market Center
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515 Reviews from our TripAdvisor Community

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Showing 500: English reviews
Reviewed 24 October 2016 via mobile

The hallways stink !! And the service not so good . It used to be nice but needs a complete overall .. ASAP Rooms are decent but I would not call it Sheraton property at all .. its close to market so I stay there but not anymore

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Helpful?
Thank Shikha P
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings Shikha P, Thank you for staying with us. I am truly sorry to hear that your stay was not as good as it has been in the past. I would like to inform you that renovations have begun to the hotel and guest rooms and hallways will be coming very soon. We certainly appreciate your feedback and I hope...

Dallas, Texas
Reviewed 14 October 2016

Generally not impressed. Nice lobby and restaurant/bar area. And good location. But rooms were old, outdated and not comfortable. Bathroom sink was stopped up. Bathroom Vanity was old, not in good shape at all. Service to room was skipped one day and when we called, we only got towels.

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Helpful?
Thank MarkPurdue
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings MarkPurdue, Thank you for staying with us and I do apologize that the stay did not meet your expectations. I can assure you that this is not common for our property and we will look into this immediately. I appreciate you sharing your feedback with us. During your next trip to Dallas I hope that we have the opportunity...

Sacramento, California
Reviewed 12 October 2016

I stayed at this property for nearly three weeks during some recent training I accomplished in Dallas. I must say, I was blown away at the high level of customer service provided by the entire staff. I've stayed in five star hotels all over the world and have never experienced a more friendly, more selfless staff than I witnessed at...

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Helpful?
Thank Christopher B
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings Christopher B, Thank you so much for staying with us and we certainly appreciate the feedback. This is certainly what we strive for every single day and we will certainly pass along the thank you to the staff. We appreciate your business and we hope to welcome you back soon. Regards, Volkan Tekinkoc

Houston, Texas
Reviewed 4 October 2016

Sheraton market Center is in a great location near the Dallas Market and very close to downtown. It is a tired hotel but clean and came with a good price. I would stay here again if I wanted to save some money.

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Helpful?
Thank Txcommonsense
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings Txcommonsense, Thank you for choosing to stay with us. We appreciate your feedback. We are soon to begin renovations that will improve the hotel. We hope to welcome you back soon to see the improvements. Regards, Volkan Tekinkoc

Dayton, Ohio
Reviewed 3 October 2016

I reserved a King sized suite with small balcony. The size of room was appropriate with new furnishings (i.e. cabinets, fixtures, appliances). Very clean I will definitely come back! Elevator was hard to maneuver with the key card. Would close abruptly.

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Helpful?
Thank Regina M
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings Regina M, Thank you for staying with us. We are certainly glad to hear that you enjoyed your stay with us. Sorry to hear about the challenge with the elevators. We are currently undergoing modernization projects for our elevators and look forward to completion in the coming months. We look forward to welcoming you back soon. Regards, Volkan Tekinkoc

Reviewed 2 October 2016 via mobile

I stayed at this hotel the night before an important job interview. Mysteriously, my new nylons were not in my bag the morning of my big day. I called the staff in near panic. Richard,sent the van driver, Jeremy, out to get me nylons. They got me exactly what I needed!!! They went so far out of there way, I...

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Helpful?
1Thank Karen D
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings Karen D, Thank you for staying with us and for sharing your story! We will certainly make sure to share the thanks to the staff. We hope that everything went well with the interview and we hope to welcome you back again soon. Regards, Volkan Tekinkoc

Reviewed 2 October 2016

Was here for 3 weeks for work. Bigger room was nice, perhaps a little in need of some renovation, but good to spread out and work in. Highlight was the staff; the entire stay they went out of their way to make us all feel at home. Anthony at front desk (as well as rest of the people there) was...

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Helpful?
Thank Ryan M
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings Ryan M, Thank you for choosing to stay with us. Glad to hear that you enjoyed your stay with us and we certainly appreciate the kind remarks regarding the staff. We are soon to begin renovations in which the items you mentioned will be addressed. We are looking into additional machines for the laundry area as well as the...

Phoenix, Arizona
Reviewed 30 September 2016

This property is showing it's age and quite honestly although fine is just average and in the need of modernization.Rooms are large even for suites. Bar is small, restaurant fills the basic needs without leaving the hotel, but is nothing exciting. All and all the Sheraton is OK for a short business stay.

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Helpful?
Thank ifly737
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings ifly737, Thank you for staying with us, we appreciate your business. The property has begun modernization projects already such as our elevators and will begin our guest rooms very soon. We appreciate your feedback and hope to have the opportunity to welcome you back in the near future to see that changes. Regards, Volkan Tekinkoc

Camano Island, Washington
Reviewed 26 September 2016

Nice clean hotel room with a nice balcony and a view. The bathroom is really small but otherwise a very nice room with separate bedroom. I called from Love Field and the shuttle driver Jeremy called me back with a specific eta, so I didn't have to stand out in the heat for 30 minutes. Very good customer service overall....

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Helpful?
Thank 302michealt
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings, Thank you for staying with us. Glad to hear that you enjoyed your stay with us. I will certainly send my thank you to Jeremy. We appreciate the feedback regarding the service and the stay, it is appreciated. Thank you for your business and we hope to have the opportunity to welcome you back soon. Regards, Volkan Tekinkoc

Reviewed 17 September 2016 via mobile

Came here for a weekend trip to go to the market and explore Dallas. The only reason I gave this 2 stars instead of 1 was because the employees were VERY nice. Outdated, ripped up leather headboards, mold above showers, tv in living room didn't work, stains covering carpet in room and hall, couldn't get wifi connected even after seeking...

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Helpful?
Thank Morgan B
Volkan T, General Manager at Sheraton Suites Market Center, responded to this review

Greetings Morgan B, Thank you for choosing the Sheraton during your trip to Dallas. We appreciate the feedback regarding your stay. I do apologize for the conditions during your stay with us. The hotel will be undergoing some major updates soon and we are very excited to share the details. We appreciate the comments regarding the staff, we will be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Sheraton Suites Market Center Dallas is close to American Airlines Center, JFK museum, Dallas Aquarium and Zoo and West Village restaurants, and has over 4300 square feet of meeting space. ... more   less 

Additional Information about Sheraton Suites Market Center

Address: 2101 Stemmons Freeway, Dallas, TX 75207
Region: United States > Texas > Dallas
Price Range: $147 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Market Center 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Sheraton Suites Market Hotel Dallas
Sheraton Market Center
Sheraton Hotel Dallas
Dallas Sheraton
Sheraton Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Market Center staff and other travellers.
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Questions? Get answers from Sheraton Suites Market Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the busy road. I hear there is a wing of this hotel that has been updated, I would ask to be in that wing.”
 of 5 bubbles JessieR_12, 7 Feb 2017 | Read review
“Rooms facing Market Center Drive are quieter”
 of 5 bubbles Patti85307, 5 Feb 2017 | Read review
“Rooms were recently redone as far as noise on the sliding door, slept like a baby!!”
 of 5 bubbles gentrylittle1990, 31 Jan 2017 | Read review
“The quieter rooms are on the side opposite the freeway. Even the freeway side isn't bad though.”
 of 5 bubbles tawptool, 24 Nov 2016 | Read review
“Go somewhere else”
 of 5 bubbles MarkPurdue, 14 Oct 2016 | Read review
5 of 5