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WoodSpring Suites Denton

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US$59
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Traveller (4)
Room & Suite (32)
About
Location
Cleanliness
Service
Value
WoodSpring Suites Amarillo is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. - Front desk staff support available 24/7 - Free basic wi-fi and parking - 24/7 access to guest laundry and vending - Pet-friendly policies - Modified/accessible rooms available WoodSpring Suites. It's Simple. Done Better.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair Access
Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
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Good to know
HOTEL STYLE
Budget
HOTEL CLASS
Reviews & more
36Reviews
47Photos
1Q+A
12Room tips
Traveller rating
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  • 3
  • 17
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Very unhappy here! They have a kitchenette, but no pots or pans, no dishes or silverware of any kind, no coffee maker, nothing whatsoever in the kitchenette. No shampoo or soap, no kleenex, no blow dryer (Motel 6 even has blow Dryers!). The air conditioner must have a limiter,
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Response from sjames280, Manager at WoodSpring Suites Denton
Responded Oct. 17, 2017
Thank you for your feedback. We apologize for the condition in which you found your room - that is certainly unacceptable. We will review with our management team and use your comments to coach the team. You are correct that we do not provide kitchenware in the rooms, however we do offer a kit for purchase at the front desk for any guest wishing to have these items, most of our long term guest prefer to use their own utensils. Each room should have soap available and Shampoo and Blow Dryers are available upon request from the front desk and apologize this was not communicated to you at check in. We will be sure to have our staff review the air conditioner as the condition you describe is not acceptable. We apologize for the issues you experienced, but are glad you let us know as we can use this to improve the quality of service we provide. Thanks for staying with us.
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OMG! Where should I began.....First of all, no ice machine, no lamps in the rooms, roaches and more roaches. Ice trays were dirty in freezer. Sheets were dirty and smelly! RUNNN DONT WALK RUNNN. Worse stay ever!!
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Response from sjames280, Manager at WoodSpring Suites Denton
Responded Jun. 30, 2017
Thank you for your review. We apologize that your stay was not a pleasant one. You are correct that we do not have an ice machine or lamps in the room. Our current lighting package consists of ceiling mounting fixtures. We will be using your comments regarding the dirty ice trays and sheets to review with our housekeeping team the importance of making sure these items are fresh. Our number one goal is providing a great customer experience with service, safety, and cleanliness. We obviously failed you, but do hope that you will give us another opportunity in the future to regain your confidence in us as a brand.
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Stayed several weeks here on a business trip and I was very impressed with the friendliness and hospitality shown by Sammy and Scott. My minor concerns were addressed promptly and your warm smiles were greatly apreciated.
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Response from Stephen S, Manager at WoodSpring Suites Denton
Responded Dec. 30, 2016
Dear Lisa B, Thank you so much for providing feedback on your hotel stay at WoodSpring Suites in Denton. It's rewarding to read your kind words about the team, specifically Scott and Sammy. It's experiences like yours that we aim to achieve daily. I'm also happy to see your concerns were addressed quickly by the team. Again, thank you for the review and we look forward to seeing you again in the future here in Denton or at any of our more than 200 WoodSpring Suites in the country. Thank you, Clint District Manager.
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Managment is rude and does not address any problems. Our room was dirty, Scott at the front desk was extremley rude and rolled his eyes at me when I complained to him, and I heard him complain about me to the other girl working the desk as I walked away.
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Response from Stephen S, Manager at WoodSpring Suites Denton
Responded Dec. 30, 2016
Dear 793jacobi, I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the issues you encountered with the staff. In response to your feedback, I am going to address these concerns with the team in Denton and use your experience as a learning opportunity for the staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other hotels in the future. Sincerely, Clint District Manager.
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Everywhere else in the area was sold out, so I took the chance. Bad idea. First, let me say that there is no refund for checking out early, and it was bad enough that we left anyway. So I'm paying tonight for that room and a nice clean one at Hampton Inn. Although the pictures
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Response from Stephen S, District Manager at WoodSpring Suites Denton
Responded Oct. 30, 2016
Thank you for your recent review of your stay. The situation you described regarding the pillows and bedspread is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
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Album Categories
All photosTravellerRoom & Suite
Photo provided by managementWoodSpring Suites Denton
Used Water Bottle in Room 7/12/15
Trash in the Supposedly Clean Room 7/12/15
Urine Stain on Bed 7/12/15
Small beds
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"Rooms in another hotel are better"
"I got there early to get an upper non-smoking floor, but it was still smelly. Not noisy tho."
"Don't be stay here, it is NOT a value."
"If you can deal with the smoking floor take a room on the 4th floor, it was always so quiet!"
"walk across the street to another hotel. This one is NO FRILLS."
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PRICE RANGE
US$66 - US$100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
value place denton hotel denton
LOCATION
United StatesTexasDenton
NUMBER OF ROOMS
121
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