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Comfort Inn & Suites

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4220 Preston Rd, Frisco, TX 75034-8510
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (18)
Room & Suite (10)
Dining (3)
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A note from Comfort Inn & Suites
Updated 20-06-02

About

#16 of 26 hotels in Frisco
Location
Cleanliness
Service
Value
The non-smoking Comfort Inn & Suites(R) hotel in Frisco, TX offers easy access to Stonebriar Centre Mall, which offers 115 shops and restaurants. Other nearby attractions include: Dr Pepper Ballpark, Fieldhouse USA, WOGA Gymnastics, Toyota Stadium, Frisco Convention Center.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Horseback riding
Business Centre with Internet Access
Parking
Wifi
Sauna
Breakfast available
Breakfast buffet
Meeting rooms
Spa
Massage
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Iron
Wake-up service / alarm clock
Coffee / tea maker
Microwave
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish
107Reviews4Q+A18Room tips
Traveller rating
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  • 8
  • 5
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Popular mentions
89safari589316 wrote a review Jun. 2020
Dallas, Texas1 contribution
The maintenance staff are amazing and friendly. The front desk person was rude and had a smart comment. The first room I was given the bathroom smelled like urine. I went back downstairs and asked her for another room. She seemed frustrated but assigned me another room. Didn’t tell me where the room was located until I got ready to get on the elevator. I arrived at the second room. It was small, smelly carpet and the room was right by three chairs in which if someone sat there they could look in the room. I was very uncomfortable with the room. I then went to the front desk again, apologized and asked if she had another room available. She huffed and with a frustrating tone said “what is wrong with this room I told her I wasn’t comfortable with it and wanted just to get some rest. She then asked have you used the room. I asked her for clarification on her question and at that point she nastily stated “I need to know if you’ve used the room so I can have it cleaned. I replied “Yes, I washed my hands. I then stated to her “you don’t have to be nasty. I don’t have a nasty tone with you. She then replied “I will give you this last room but if you don’t like this one I will give you a refund and you can go to another hotel.” The third room was much better than the first two I thanked her and informed her the room was great because I didn’t have to be as discourteous in my behavior as she has been to me. It’s not only what you say but how you say it. If it weren’t for the fact that someone else had funded this I would have asked for a refund at that point and walked out. Never in all of my years of staying in hotels have I experienced such rudeness. I will NOT be returning to this hotel.
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Date of stay: June 2020Trip type: Travelled solo
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jdub031788 wrote a review Feb. 2020
Clyde, Texas4 contributions
One of the best hotels Amazing staff , unusually stay within hyatt if that says anything but this property is closer to work, I'm particular about where I stay , so I highly recommend this property a lot
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Date of stay: February 2020Trip type: Travelled on business
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james s wrote a review Feb. 2020
Pueblo, Colorado272 contributions151 helpful votes
We were visiting family and found this hotel convenient. Staff was friendly at check-in and check-out. The room was clean and the beds were comfortable. Lighting was good and hot water available on demand. Breakfast was the normal buffet items. We found the location very good and it was quiet.
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Date of stay: February 2020
Location
Cleanliness
Service
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KKK wrote a review Jan. 2020
9 contributions
The front desk told us that we could check in at noon. Anyway, I think that's what he said because his English was not good, at all! It really didn't matter because we were not all allowed to check in at noon. When we returned the next day in the late afternoon, our room had not been cleaned. I called the FD and evidently, he tracked down the housekeeper and she came and made the beds and took the dirty towels. She did not leave any coffee for the next day or replenish some toilitries that we had used. I tracked her down and got them off her cart. It's an okay place to stay for a night or two.
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Date of stay: December 2019
Rooms
Location
Service
Room Tip: Ask for a suite...the rooms are small.
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Response from Zahir C, Owner at Comfort Inn & Suites
Responded Jan. 6, 2020
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience during your stay. We take all guest feedback to heart and as an opportunity for improvement. We truly appreciate your kind review. It was a pleasure having you as our guest, and we hope to see you again soon!
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Gary S wrote a review Jan. 2020
Aurora, Colorado67 contributions16 helpful votes
Our room was very clean and the staff was very friendly. We had a minor problem with our room when we arrived for our four day stay. I notified the front desk about our problem and it was resolved within the hour. Everyone has a problem from time to time. The real test of a business is how and when they respond to a customer's problem. We were very pleased with the promptness and professionalisam with which they responded to our problem. The next day, the person at the front desk made a point to ensure that our problem was resolved to our satisfaction. When we return to this area, we will definately stay at this Comfort Inn.
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Date of stay: December 2019
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Response from Zahir C, Owner at Comfort Inn & Suites
Responded Jan. 3, 2020
Thank you so much for staying with us and for taking time to comment our hotel. We hope to see you again, soon.
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Previous
PRICE RANGE
US$81 - US$140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express frisco hotel frisco, holiday inn frisco
FORMERLY KNOWN AS
Inn at Stonebriar
LOCATION
United StatesTexasFrisco
NUMBER OF ROOMS
61
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Frequently Asked Questions about Comfort Inn & Suites
Which popular attractions are close to Comfort Inn & Suites?
Nearby attractions include Stonebriar Community Church (1.0 km), Strikz (0.8 km), and Jump!Zone (0.8 km).
What are some of the property amenities at Comfort Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Comfort Inn & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn & Suites?
Conveniently located restaurants include Gloria's Latin Cuisine, Mash'D, and La Hacienda Ranch.
Are there opportunities to exercise at Comfort Inn & Suites?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Comfort Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Comfort Inn & Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Comfort Inn & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Comfort Inn & Suites?
Many travellers enjoy visiting Historic Downtown Plano (14.1 km).
Is Comfort Inn & Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.