The hotel has signs all over requiring that people in public spaces wear masks. I was quite surprised to return from dinner to find the lobby and bar area filled with people not wearing masks. When I asked the front desk why this was being allowed, she said it was a group meeting. She then added that if I was uncomfortable that I could use the back door to enter the hotel. There were unmasked people standing right next to the front doors, supposedly to great the incoming, unmasked attendees. Right now it is uncomfortable enough to stay in a hotel without having the hotels totally disregard area mandates.
I'm currently staying here on a two week business trip. They haven't cleaned my room ever since the first day I got here on Aug 31. I have to take out the trash myself and even have to go to the front desk to ask for trash bag. Bed sheets haven't been changed. I have to go downstairs to get the cleaned towel. When I asked the front desk for explanation they said they would not clean my room due to covid-19 but would offer me a new room instead of cleaning it. What?! There's no information in the website that you won't clean guest rooms during covid-19 and they didn't even inform me during check in. I even have to ask for bathroom amenities. They also refused to vacuum the room but I see the maid on floor every day. What are they doing if they're not cleaning guest rooms?! Basically they haven't stepped in my room to clean anything at all. But when I asked for help to setup my playstation in the room they could send me a maintenance guy to fix it while I was in the room. I don't see the point why you can't clean my room if you could send someone to fix my PS4. This is a total disgrace to the hospitality service for Marriott. Unacceptable. Will not stay at any of the Marriott again!…
We’re from Oklahoma visiting Texas for Ivf treatment. We have a procedure in Frisco,Texas so we needed something close to the office. We also have a fury friend who travels with us and Patty went above and beyond to help us stay here and accommodate us at short notice. With all the stress that comes with Ivf treatment we feel so blessed and thankful to have found such a kind person like Patty to help us out. Thank you so much Patty, we appreciate your kindness and hospitality. We are truly grateful to you.
We had a very good stay. We were pleasantly greeted at check in and out, both events went smoothly. The facility and room were well maintained and clean. The room was quiet, well furnished and stocked, but had a bit of a cramped feeling. The bed and pillows were comfortable and the HVAC was quiet. Easy access to the highway, no traffic noise heard inside and nearby shopping and restaurants.
My Wife picked this hotel for her convention. I came just to hang out and see some friend in town. Hotel has everything and is in the middle everything. Frisco is a cool town I had a great time. Didn’t spend much time in the room but having breakfast was great. Convenient also. They gym needs another bench. I will stay in an aloft by Marriott again.