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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
This was my first visit to a Hilton Garden Inn and it is probably my favorite style of hotel thus far. It has the feel of a small quiet hotel but the amenities of a large luxury hotel. I was able to order room service...More
Thank Kirby H
Response from KristenHorn, Sales Coordinator at Hilton Garden Inn FriscoResponded 3 days ago
Kirby,
Thank you so much for your positive review. We're pleased to hear that you enjoyed your stay! Thank you for mentioning that our pantry was well-stocked, our amenities were that of a large hotel, and that the breakfast selection was satisfactory. We look forward...More
While I was eating breakfast, Johnny amazingly found me and reminded me that I had received two important boxes while I was out. He really saved the day because had I forgotten them, there would have been HORRIBLE consequences. He had no idea how important...More
1 Thank Bonnie B C
Response from KristenHorn, Sales Coordinator at Hilton Garden Inn FriscoResponded 8 May 2017
Bonnie,
Thank you for your positive review! We're so glad to hear that our employees went above and beyond to help you. We strive for the satisfaction of every guest! You can count on us! Thanks again, and have a wonderful day!
Terrible house keeping service. Front desk and Hotel manager shows very poor response to guest feedback. When I arrived in my room, trash bin was full from previous guest. House keeping provides only 1 pack of coffee condiments (Sugar, Cream etc) even though 2 adults...More
Review collected in partnership with Hilton Garden Inn
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Dhaval Hemant M
Response from KristenHorn, Sales Coordinator at Hilton Garden Inn FriscoResponded 2 weeks ago
Dhaval,
We are sorry to hear that you didn't experience the level of service that you deserve. However, we appreciate the chance that you have given us to improve our business. Thank you for the time that you took to give us feedback on areas...More
Stay at Hilton properties almost weekly. Diamond member. Wanted to drop a quick review on my stay at this site.
What made my stay unique was the outstanding friendly customer service at this property. Namely John. I had a mix up with my reservation which...More
1 Thank Clay B
Response from KristenHorn, Sales Coordinator at Hilton Garden Inn FriscoResponded 2 weeks ago
Clay,
Thank you for reviewing Hilton Garden Inn Frisco! We appreciate your loyalty. We are also happy to hear that a problem was solved quickly by our friendly staff member! You can count on us! Thanks again, and have a wonderful day!
Many business travelers arrive on a Sunday night. I expected to be able to have a leisurely dinner at the hotel with others from my company that had traveled in from different locations in the US. The restaurant was closed on a Sunday night. Too...More
Review collected in partnership with Hilton Garden Inn
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Wayne S
Response from KristenHorn, Sales Coordinator at Hilton Garden Inn FriscoResponded 3 weeks ago
Wayne,
Thank you for taking the time to let us know how we can improve. We apologize that you did not find the restaurant hours convenient for business travelers like you. We strive to listen to every guest, and we will be addressing this with...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Room Service
Dry Cleaning
Banquet Room
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$110 - US$232 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#4 Business Hotel in Frisco
#5 Romantic Hotel in Frisco
#6 Family Hotel in Frisco
Room types
Non-Smoking Rooms ,
Suites ,
Family Rooms
Number of rooms
102
Reservation Options
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Priceline, Travelocity, Orbitz, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Frisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from Elizabeth S | Property representative |
Thank you for your question. We do have a pool here at Hilton Garden Inn Frisco, but it is an outdoor pool.
-Elizabeth S.
Front Office Manager
7550 Gaylord Parkway
Frisco, TX 75034
469-362-8485
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Room Tips
"Staff will NOT volunteer information regarding problems with hotel such as a flood or if the elevators are..."
Canada (English)