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Holiday Inn Express and Suites Frisco NW

9444 Frisco St, Frisco, TX 75034
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (11)
Room & Suite (15)
Dining (10)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express and Suites Frisco NW
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#19 of 26 hotels in Frisco
Along with a spa tub, this smoke-free hotel has coffee/tea in a common area and a seasonal outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning and laundry facilities. All 96 rooms provide free WiFi and free wired Internet, flat-screen TVs with satellite channels, and conveniences like refrigerators and coffee makers. Other amenities available to guests include pillow menus, hair dryers, and safes. Travelers that have shopping on the agenda can visit The Shops at Legacy and Allen Premium Outlets. Looking to enjoy an event or a game? See what's going on at Toyota Stadium or Ford Center at The Star.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Non-smoking hotel
24-hour check-in
Express check-in / check-out
Dry cleaning
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
See more room details
Good to know
Languages Spoken
13Reviews0Q+A1Room tip
Traveller rating
  • 8
  • 2
  • 1
  • 1
  • 1
Time of year
Traveller type
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Popular mentions
John B wrote a review Feb. 2021
Dallas, Texas191 contributions59 helpful votes
The facility is fairly new and is in great shape. Very neat & Clean. Our room was well appointed and comfortable. Visiting under Covid-19 protocols we felt very safe. Although breakfast items were limited due to the lack of supplies that could not get through due to the winter storm, what they did have was served warm and friendly by Rebecca. But what set this location apart from others is their staff. EVERY person we encountered went out of their way to make us feel welcome and helped in any way they could. Chris, Chris, Andrew and Lida were especially helpful. These folks were rock stars and are great ambassadors for the hotel.
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Date of stay: February 2021
2bumdrifters wrote a review Feb. 2021
Kauai, Hawaii556 contributions144 helpful votes
I am staying at this hotel because it’s a very convenient location to where I need to go everyday! Due to COVID-19, there’s no hot breakfast daily and the breakfast is just given to you in a white paper bag, which includes a jimmy deans egg muffin, yogurt, granola bar and maybe a fruit! The coffee that they serve is not very strong at all! Today we didn’t get any fruits since their delivery truck didn’t make it due to inclement weather! The rooms are clean but the water pressure in the shower is really slow and weak, that’s the reason I gave it a 3 star too. There’s no maid service unless you requested, which is fine by me! There’s a sanitizing station by the elevators!
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Date of stay: February 2021Trip type: Travelled with family
Response from IHG Service, Guest Services / Front Office at Holiday Inn Express and Suites Frisco NW
Responded Mar. 15, 2021
Dear valued Guest, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay due the quality of our breakfast and the low water pressure in the shower. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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Debbie W wrote a review Jul. 2020
1 contribution
My husband and I booked the Holiday Inn Express & Suites in Frisco. Due to Covid-19 it was not open and we were moved across the parking lot to their sister property Candlewood Suites. In the process the king bed we had booked was not available, and that property had different amenities then we originally expected.The general manger Don and Andrew at the front desk are commended for addressing the situation calmly, and rectifying it in a satisfactory manner. They diffused what could have been a stressful situation and facilitated the best possible outcome. We enjoyed our vacation and had a pleasant stay thanks to Don and Andrew.
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Date of stay: June 2020Trip type: Travelled as a couple
stevenpcarrell wrote a review Jul. 2020
Longview, Texas48 contributions27 helpful votes
Rooms very clean. Nice quiet location. Staff super friendly. Ever time I went in or out staff was wiping everything down. Diffidently trying to protect visitors from COVID. I am very great full for this. Was always ask if we needed anything at all when we went in and and out. Would not hesitate to stay at this location again. We always stay at Holiday Inn when we travel because we know what to expect from this chain. Once again definitely not disappointed. Thanks to all staff for what you are doing to protect your visitors.
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Date of stay: July 2020Trip type: Travelled with family
Kevin S wrote a review Feb. 2020
1 contribution
Andrew was very helpful and went above and beyond to make us feel accommodating after we had a long trip. The hotel was great but the staff was very friendly and is the main reason why I’d return to this hotel.
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Date of stay: February 2020Trip type: Travelled on business
US$85 - US$143 (Based on Average Rates for a Standard Room)
United StatesTexasFrisco
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Frequently Asked Questions about Holiday Inn Express and Suites Frisco NW
Which popular attractions are close to Holiday Inn Express and Suites Frisco NW?
Nearby attractions include Toyota Stadium (0.4 km), Frisco Heritage Museum (1.0 km), and Frisco Soccer Complex (0.7 km).
What are some of the property amenities at Holiday Inn Express and Suites Frisco NW?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Holiday Inn Express and Suites Frisco NW?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express and Suites Frisco NW?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express and Suites Frisco NW?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express and Suites Frisco NW?
Conveniently located restaurants include Babe's Chicken Dinner House, Rudy's Country Store And Bar-B-Q, and Pizzeria Testa.
Are there opportunities to exercise at Holiday Inn Express and Suites Frisco NW?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Is Holiday Inn Express and Suites Frisco NW located near the city centre?
Yes, it is 0.8 km away from the centre of Frisco.
Are any cleaning services offered at Holiday Inn Express and Suites Frisco NW?
Yes, dry cleaning and self serve laundry are offered to guests.
Does Holiday Inn Express and Suites Frisco NW offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Holiday Inn Express and Suites Frisco NW accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.