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AC Hotel by Marriott Dallas Frisco

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4343 Frisco Green Ave, Frisco, TX 75034-2338
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (4)
Dining (23)
Room & Suite (11)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel by Marriott Dallas Frisco
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 26 hotels in Frisco
Location
Cleanliness
Service
Value
Travellers' Choice
Enjoy Frisco, Texas as a guest of AC Hotel by Marriott Dallas Frisco. Our hotel in Frisco near Plano welcomes you with classic design and intuitive service. Every element of your stay with us will be infused with amenities and facilities to make your trip an enjoyable one. With the soul of a European boutique hotel and the Spanish roots of the local area, we have created a unique and inspiring atmosphere for entrepreneurial spirits and adventurous travelers.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Free public parking nearby
Paid private parking on-site
Car park
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Baggage storage
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Room features
Air conditioning
Clothes rack
Room types
Non-smoking rooms
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Hotel links
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36Reviews0Q+A3Room tips
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Popular mentions
LC2421 wrote a review Apr. 2021
Springfield, Missouri16 contributions2 helpful votes
Before I rant, the people that work at the hotel are very nice, and work hard to do their best under the Covid policies that Marriott has instituted. I just wish they would do the right thing and deliver my toiletries to the outside of my door and make the customer happy, rather than follow the Covid policies that Marriott instituted, yet they delivered fresh towels to the room while we were out. You have to park your vehicle in a parking garage very far away, very inconvenient. Plus, you have to provide a 24 hour advance notice for them to clean your room, and then they don’t clean your room. To turn your lights on you have to place your room key into a slot by the door. Don’t forget to take your room key when you leave, or you’ll be making a trip to the front desk like I did to get another room key. The square looking toilet is modern looking but uncomfortable. The rectangular sink is cool looking too, but doesn’t drain from around the parameter since it’s flat, and leaves a residue. Finally, these Covid rules are insane and Marriott is making it very inconvenient and frustrating for their customers. Before you stay in a hotel make sure you know how there service is and policies are. I will never stay at this hotel again. We all work hard and life is too short to stay in a place like this. I would strongly stay at another hotel in the Frisco, TX area, but do your research. In this day and age no one wants to do the right thing, most have become spineless as they’re afraid to make a decision. If I were working the front desk I would do the right thing for the customer and deliver the toiletries regardless of Marriott’s restrictive Covid rules, and no one is going to contract the disease.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Marissa Maguire, General Manager at AC Hotel by Marriott Dallas Frisco
Responded 2 weeks ago
Thank you for your insight and your kind words regarding our staff. This past year has certainly changed many of the ways our industry has operated. We are in a period of rebuilding and identifying how we can best operate in this post-Covid environment. I hope that as time goes on and additional guidance and resources are made available, that we can change our operation to provide the level of service that our guests expect. In the meantime, thank you for your patience and understanding as we navigate through these unprecedented times!
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Leonard F wrote a review Apr. 2021
1 contribution
AC Frisco was one of the greatest experiences I’ve had and their staff was extremely helpful. The area is GREAT! I will be staying there every time I travel to Dallas and that is quite often. Thank you!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Marissa Maguire, General Manager at AC Hotel by Marriott Dallas Frisco
Responded 2 weeks ago
Wow, we are so grateful for your kind words and praise! Thank you so much for taking the opportunity to recognize our team and I am so happy that you were able to enjoy our growing local area. We look forward to being your favorite place to stay in Frisco!
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Hugo G wrote a review Feb. 2021
The Colony, Texas3 contributions
Thanks for making room for us while our home was flooded resulting from lack of electricity during the worst ice weather in Texas. Your staff went out of their way to find us lodging during this hectic time.
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Date of stay: February 2021Trip type: Travelled with family
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Response from Marissa Maguire, General Manager at AC Hotel by Marriott Dallas Frisco
Responded Mar. 1, 2021
HugoG192, I truly appreciate you sharing your experience with other travelers. The unprecedented winter weather and subsequent power outages and flooding caused such painful and stressful days for so many local families and our team was happy to help, in any way that we could. We truly appreciate your kind words and I look forward to sharing this feedback with our team, to celebrate a job well done. Thank you again!
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_maildot wrote a review Feb. 2021
Frisco, Texas5 contributions6 helpful votes
I booked through Marriott website an initial stay for 1 day with a senior fare of S89.00 per night. My credit card was charged $120.00 after checking . Later on, I asked the receptionist about this difference: he told me the price was including incidental and the final invoice will reflect my booking fare. Because the worsening conditions of the weather and power outages in North Texas affecting my home in Frisco, I needed to extend my stay 2 additional days. I requested to extend each additional day early in the morning at the reception, with no problems. When I did the final checking 3 days later the invoice was mentioning for the first day a rate of $110.00 (?). I complained to the receptionist. He insisted several times that this fare was the price I booked the room. Finally the manager in duty came, after doing some researches regarding my booking . He confirmed that my booking fare was 89,00 for the first day but it was changed to a variable rate because I extended my stay. The other days were cheaper.... I complained to the manager on duty that none of his staff mentioned this rate change when I asked to extend my stay each day. Finally he did an adjustment in the bill for the first day. They were also charging parking fares in another building during two days when the gate of the parking was always open and was not requiring identification . My feedback concerning the attitude of the reception desk staff is not good. They are apathetic....They rarely reply the phone when calling from the room. We had a lot of unexpected problems during out stay, such as sudden no-tv signal, internet down, and no water pressure in the showers in the last day. I knew the situation was a mess in the area due to the effects of the artic cold wave ..but at least you should expect courtesy and empathy communicating with customers. I always had good interactions as a guest in any Marriott hotel in any country with their staff. Not in this hotel....they need a serious change in attitude and huge improvement in management ,regarding hospitality rules towards guests.
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Date of stay: February 2021
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1 Helpful vote
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Response from Marissa Maguire, General Manager at AC Hotel by Marriott Dallas Frisco
Responded Mar. 1, 2021
Thank you for your honest feedback regarding your recent experience at our property. It is disappointing that you did not receive the genuine care and concern that we have for our guests. The unprecedented winter weather caused many unforeseen challenges including vendor and supply chain disruption, intermittent power outages affecting internet and our guest room entertainment. I feel very proud of the way that our staff responded amid this, many of whom stayed on site to work around the clock to accommodate as many families as possible, that were without running water and power. I am sorry that you did not feel comfortable with the service you experienced during your stay, and I will share this feedback within our team as a training opportunity.
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Karthik R wrote a review Feb. 2021
1 contribution
This is Rajendran. We had our daughters wedding ceremony at AC Hotels by Marriott in Jan 2021. When we shopped around for the venue, we liked the AC Hotel by Marriott, Frisco the best, of many other locations in DFW area. We worked with manager Kendahl Rasnick. She and her team provided excellent customer service and they paid attention to all the details. The wedding was performed, according to Indian rituals, Manager Kendhal was very accommodating and supportive. She was present throughout the event and was always available to help. We made some last minute changes to the layout of the ballroom and foyer, she had accommodated all of them with a smile. Manager Kendahl greatly reduced our stress on the day of the event with her customer service. All our guest loved the venue and the whole arrangement. We had also rented few rooms for out of town guest and the rooms were excellent. We would definitely recommend AC Hotel by Marriott, Frisco for the below reasons 1. Beautiful Ballroom, Foyer and the Rooms 2. Manager Kendhal and her exceptional customer service. Thank you The Rajendrans
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Date of stay: January 2021Trip type: Travelled with family
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Response from Marissa Maguire, General Manager at AC Hotel by Marriott Dallas Frisco
Responded Feb. 5, 2021
Rajendran, thank you so much for taking the time to recognize Kendahl's impact on your event. We were truly honored to be a part of this special day for your family and we will forever remember you as the first wedding to take place in our hotel! We appreciate your recommendation of our property to your friends and family. Thank you again for your kind words.
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PRICE RANGE
US$106 - US$215 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasFrisco
NUMBER OF ROOMS
150
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Frequently Asked Questions about AC Hotel by Marriott Dallas Frisco
Which popular attractions are close to AC Hotel by Marriott Dallas Frisco?
Nearby attractions include The Star (0.5 km), Crudo Wood Fired Taverna (1.1 km), and Play Street Museum - Frisco (0.8 km).
What are some of the property amenities at AC Hotel by Marriott Dallas Frisco?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at AC Hotel by Marriott Dallas Frisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott Dallas Frisco?
Yes, free public parking nearby, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to AC Hotel by Marriott Dallas Frisco?
Conveniently located restaurants include TruFire Kitchen & Bar, Bonnie Ruth's Cafe Trottoir and Patisserie, and Kotta Sushi Lounge.
Are there opportunities to exercise at AC Hotel by Marriott Dallas Frisco?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at AC Hotel by Marriott Dallas Frisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does AC Hotel by Marriott Dallas Frisco offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to AC Hotel by Marriott Dallas Frisco?
Many travellers enjoy visiting Historic Downtown Plano (15.8 km).
Is AC Hotel by Marriott Dallas Frisco accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.