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Holiday Inn Express Frisco

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130 Reviews from our TripAdvisor Community

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Showing 127: English reviews
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Reviewed 3 days ago NEWvia mobile

We got back in after being out all day and found out we had no maid service. We called the front desk and were told they typically TRY to do it every other day and if WE wanted to we could come down and get fresh towels and coffee. Plus, the hallways were musty stinky humid smelling. Don't bother folks!

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Helpful?
Thank jeff s
Brad B, Manager at Holiday Inn Express Frisco, responded to this review

Thank you for your feedback. I apologize that your stay was not up to par. We are in the process of remolding and would love to have you back out. Please email me when you are needing to stay in the area again. Yours in Hospitality, Brad B General Manager Brad.Blanton@cphosp.com

usa
Reviewed 4 days ago NEWvia mobile

We had a comfortable stay at this hotel - we were skiing at copper mountain. The access to skiing isn't the greatest requiring a drive to the slopes and battling the parking maze. Rooms were small but clean and comfortable. The place is expensive for what you get at the height of the season. But then so is just about...

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Helpful?
Thank dbdurango
Dallas, Texas, United States
Reviewed 1 week ago

You are at the apex of 121 and Dallas North Tollway. The hotel is under remodel right now and even though we had a lot of athletic groups in the hotel this weekend the staff remained very friendly and accommodating. We stayed for 3 nights and they not only respected our privacy but helped with all of our requests for...

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Helpful?
Thank Maggie W
Brad B, General Manager at Holiday Inn Express Frisco, responded to this review

Thank you for staying with us. We are glad you had such a great time. Yours in Hospitality, Brad B General Manager

Richmond, Virginia
Reviewed 11 January 2017

My brother and I stayed here last weekend while we were in town to watch our JMU Dukes play in the FCS National Championship game (which we won! Go Dukes!). Hotel rooms were in high demand all over the city due to the big game, and after reading some mixed reviews, I honestly didn't know what to expect. Well, I...

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Helpful?
Thank Juliana T
Loveland, Ohio
Reviewed 19 December 2016 via mobile

Heater clanged all night. Bathroom had mold. Towels were frayed. Free breakfast was terrible. I have stayed at expresses for a very long time and this location was by far the worst ever. They should lose their franchise.

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Helpful?
Thank kgarbar
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Hello kgarbar, Thanks for your candid feedback about the Holiday Inn Express Frisco, TX. I appreciate that you continue to choose Holiday Inn Express for your travel needs and I can see that you are familiar with our brand standards. Sorry about the disappointments you were met with during your visit, especially with breakfast. All of your comments are documented...

Reviewed 21 November 2016 via mobile

Amenities are nice, free breakfast, a good affordable place to stay. Everyone was really nice. It could go for some new carpet in the hallways but that's really the only complaint and that's not a big deal

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Helpful?
Thank Jwill_72
Reviewed 12 November 2016 via mobile

We are IHG spire elite members and can only say that this was the most beat up Holiday Inn express hotel we have ever stayed in. Carpet throughout the hallways are stained up/dirty. Walls are scarred and beat up throughout the building hallways. Walls are extremely thin; can easily hear people in the room next to you. Work out room...

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Helpful?
Thank ygcuhv1
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear ygcuhv1, First of all, thank you very much for your recent stay at our Holiday Inn Express Frisco, TX. I am so sorry to see you did not enjoy your overall experience with us, especially with cleanliness, sound proofing, fitness center and bathroom condition. We will address these concerns. We have sent you a private message to discuss your...

Reviewed 30 October 2016 via mobile

It's was great. Staff was attentive and very helpful. I enjoyed my stay and will come back. Breakfast was excellent every morning. Extended breakfast hours till noon on weekends is an excellent idea. Loved my stay.

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Helpful?
Thank Jenny M
Brad B, General Manager at Holiday Inn Express Frisco, responded to this review

Dear Jenny, We are so glad you had such a great time! We look forward to your next visit. Thank you, Brad B General Manager

Reviewed 18 October 2016

they put sop n' wet bed sheets on our bed. they were so wet they had to change the mattress pad! We had to wait over an hour to get someone to come and change them. there was NO Manager on duty that night at all. Also, the maid service was rude and you could tell she was mad that...

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Helpful?
Thank PRAJJones
Brad B, General Manager at Holiday Inn Express Frisco, responded to this review

Dear PRAJJones, I can completely understand your frustration. My name is Brad and I am the new General Manager of the hotel. Like you, when I travel I expect Holiday Inn Express to provide an excellent level of service and cleanliness. I can assure you these issue will be addressed and corrected. I hope we can have an opportunity to...

TEXAS
Reviewed 13 October 2016

Nice HI Express. No issues noted. Front desk was helpful, bed comfortable, AC worked good! Breakfast very good, better than some of the other HI's It was perfect location near The Convention Center and many restaurants nearby

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Helpful?
Thank MARILYNHLR
Brad B, General Manager at Holiday Inn Express Frisco, responded to this review

Dear Marilynhlr, Thank you for staying with us. We are glad you had such a great trip. We look forward to your visit. Thank you, Brad B General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Frisco hotel is the newest addition to the North Dallas / Plano area. Our central location provides easy access to the Dr. Pepper Ball Park / Arena, FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and so much more. Downtown Dallas, American Airlines Center, Cowboy Stadium, and Southfork Ranch are just a short drive away. Stroll through Central Park or shop 'til you drop at Stonebriar Mall, The Shops at Legacy and IKEA which provides you plenty of shopping, dining, and entertainment.Business travelers will appreciate that we keep you connected with our free wired and wireless high-speed Internet access, as well as copy and printer services in the 24-hour business center. Dr Pepper Snapple, Ericsson, and Siemens are just a few of the companies that call us home.Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 40 inch flat panel TV, work station, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our full cardio Fitness Center. Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Stay you and stay new with the Holiday Inn Express Frisco. ... more   less 

Additional Information about Holiday Inn Express Frisco

Address: 3400 Parkwood Blvd, Frisco, TX 75034-1968 (Formerly The Frisco Inn)
Region: United States > Texas > Frisco
Price Range: $134 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Frisco 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Frisco (Plano/Stonebriar) Hotel Frisco
Frisco Holiday Inn
Holiday Inn Express Frisco Texas
Hotel Style:
#10 Business Hotel in Frisco
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Frisco staff and other travellers.
2 questions
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Gaffney, South Carolina
over a year ago
Cary, North Carolina
over a year ago

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Questions? Get answers from Holiday Inn Express Frisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel until they get their act together.”
 of 5 bubbles 751joshm, 2 Aug 2016 | Read review
“Check to see if their "transition" is done!”
 of 5 bubbles Kim197658, 9 Jun 2016 | Read review
“Take a room overlooking the main road”
 of 5 bubbles arunabhm2014, 6 Mar 2016 | Read review
“Top floor close to the elevator. There elevators are very quiet.”
 of 5 bubbles Mur018, 18 Jan 2016 | Read review
“5th floor is definitely quiet and the elevators were adequate to get us quickly.”
 of 5 bubbles larrys601, 13 Jan 2016 | Read review
5 of 5