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Holiday Inn Express Frisco

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125 Reviews from our TripAdvisor Community

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Showing 122: English reviews
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 week ago via mobile

Amenities are nice, free breakfast, a good affordable place to stay. Everyone was really nice. It could go for some new carpet in the hallways but that's really the only complaint and that's not a big deal

Thank Jwill_72
1 review
Reviewed 3 weeks ago via mobile

We are IHG spire elite members and can only say that this was the most beat up Holiday Inn express hotel we have ever stayed in. Carpet throughout the hallways are stained up/dirty. Walls are scarred and beat up throughout the building hallways. Walls are extremely thin; can easily hear people in the room next to you. Work out room... More 

Thank ygcuhv1
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear ygcuhv1, First of all, thank you very much for your recent stay at our Holiday Inn Express Frisco, TX. I am so sorry to see you did not enjoy your overall experience with us, especially with cleanliness, sound proofing, fitness center and bathroom condition. We will address these concerns. We have sent you a private message to discuss your... More 

1 review
Reviewed 4 weeks ago via mobile

It's was great. Staff was attentive and very helpful. I enjoyed my stay and will come back. Breakfast was excellent every morning. Extended breakfast hours till noon on weekends is an excellent idea. Loved my stay.

Thank Jenny M
Brad B, General Manager at Holiday Inn Express Frisco, responded to this review

Dear Jenny, We are so glad you had such a great time! We look forward to your next visit. Thank you, Brad B General Manager More 

2 reviews
Reviewed 18 October 2016

they put sop n' wet bed sheets on our bed. they were so wet they had to change the mattress pad! We had to wait over an hour to get someone to come and change them. there was NO Manager on duty that night at all. Also, the maid service was rude and you could tell she was mad that... More 

Thank PRAJJones
Brad B, General Manager at Holiday Inn Express Frisco, responded to this review

Dear PRAJJones, I can completely understand your frustration. My name is Brad and I am the new General Manager of the hotel. Like you, when I travel I expect Holiday Inn Express to provide an excellent level of service and cleanliness. I can assure you these issue will be addressed and corrected. I hope we can have an opportunity to... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2016

Nice HI Express. No issues noted. Front desk was helpful, bed comfortable, AC worked good! Breakfast very good, better than some of the other HI's It was perfect location near The Convention Center and many restaurants nearby

Brad B, General Manager at Holiday Inn Express Frisco, responded to this review

Dear Marilynhlr, Thank you for staying with us. We are glad you had such a great trip. We look forward to your visit. Thank you, Brad B General Manager More 

Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 October 2016 via mobile

I'll start off with the fact that this is the most overpriced Holiday Inn Express I've ever stayed in. I actually stayed thinking perhaps this place might be running a new concept or something because the price didn't make sense ($229/nt). To my dismay there was NOTHING special about this place. It was out dated; my hallway smelled like food;... More 

Thank Jennifer V
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Jennifer V, Thank you so much for your review of our hotel. We would like to apologize you were not satisfied with the condition of our hotel and the unusual smell you noticed which did not live up to your expectations. We also apologize you were not satisfied with our room rates. We work very hard to ensure our... More 

Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 October 2016 via mobile

Wife and i stayed here for the night. Check in was slow, but that was due to some guy checking in who didn't like the room number he was given. After I got my key I went up to my room and it wasn't ready yet so I had to come back down. But all in all, it was a... More 

Thank doctall41
Raleigh, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 September 2016 via mobile

Just checked in to the HIE frisco. Front desk staff was extremely helpful and accommodating. I messed up my reservation and they took great care to ensure it was corrected. The hotel facility is great

Thank Sam M
Tulsa, Oklahoma
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 September 2016 via mobile

Very pleased with our fourth floor room which was clean and spacious. Absolutely a wonderful stay. The front desk people were very friendly and helpful. This was a great location close to shopping and nightlife.

Thank shaholcomb
Management response:

Thank you very much for taking the time to review us on your most recent stay! We are so please that you enjoyed your visit. It was our pleasure to provide you with a wonderful experience. We hope to host you again the next time you are in our area! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2016 via mobile

Mold all around bathroom--NO hot water in shower at all--room had dirty doors and an inch of dust behind head of beds. Air conditioning could not keep room cool enough on hot Texas day. Large gaps around door to room--I put a towel across the bottom, but the sides also gap at least 1/2 an inch.

Thank GGL888
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear GGL888, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, we regret to read that the condition of the room, the bathroom and the amenities fell below your expectations.... More 

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Management photos: Courtesy of the property manager

All Management Photos (37)
Hotel & Grounds (6)
Pool/Beach Area (5)
Room/Suite (11)
Family/Play Areas (2)
Business Centre/Function Rooms (5)
Dining (4)
Other (4)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Frisco hotel is the newest addition to the North Dallas / Plano area. Our central location provides easy access to the Dr. Pepper Ball Park / Arena, FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and so much more. Downtown Dallas, American Airlines Center, Cowboy Stadium, and Southfork Ranch are just a short drive away. Stroll through Central Park or shop 'til you drop at Stonebriar Mall, The Shops at Legacy and IKEA which provides you plenty of shopping, dining, and entertainment.Business travelers will appreciate that we keep you connected with our free wired and wireless high-speed Internet access, as well as copy and printer services in the 24-hour business center. Dr Pepper Snapple, Ericsson, and Siemens are just a few of the companies that call us home.Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 40 inch flat panel TV, work station, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our full cardio Fitness Center. Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Stay you and stay new with the Holiday Inn Express Frisco. ... more   less 

Additional Information about Holiday Inn Express Frisco

Address: 3400 Parkwood Blvd, Frisco, TX 75034-1968 (Formerly The Frisco Inn)
Region: United States > Texas > Frisco
Price Range: $133 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Frisco 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Frisco (Plano/Stonebriar) Hotel Frisco
Frisco Holiday Inn
Holiday Inn Express Frisco Texas
Hotel Style:
#10 Business Hotel in Frisco
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Frisco staff and other travellers.
2 questions
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Gaffney, South Carolina
over a year ago
Cary, North Carolina
over a year ago

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Questions? Get answers from Holiday Inn Express Frisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel until they get their act together.”
 of 5 bubbles 751joshm, 2 Aug 2016 | Read review
“Check to see if their "transition" is done!”
 of 5 bubbles Kim197658, 9 Jun 2016 | Read review
“Take a room overlooking the main road”
 of 5 bubbles arunabhm2014, 6 Mar 2016 | Read review
“Top floor close to the elevator. There elevators are very quiet.”
 of 5 bubbles Mur018, 18 Jan 2016 | Read review
“5th floor is definitely quiet and the elevators were adequate to get us quickly.”
 of 5 bubbles larrys601, 13 Jan 2016 | Read review
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