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After my initial review post was taken down based on protest by the hotel as Tripadvisor doesn’t allow me to share the awful experience my partner had at this hotel, I now will share with you, tripadvisor reader, my experience with this hotel. Let me...More
Response from Stonebriar, Public Relations Manager at Sheraton Stonebriar HotelResponded 5 weeks ago
Good afternoon! You’re correct, your first review was removed by TripAdvisor per their rules, as the majority of it spoke to a non-firsthand experience. However, we genuinely apologize for your negative experience. Managers tried to contact you multiple times to discuss your experience in person...More
Basketball tournament weekend for my son and I wanted to stay close to the gym but also be able to relax. The location was so convenient,with great food options within walking distance. The room were originally placed in was nice and I would have loved...More
Thank LaTasha J
Response from Stonebriar, Director of Sales at Sheraton Stonebriar HotelResponded 24 July 2017
Thank you so very much for the kind words!! We're so happy you felt well taken care of and that you'll be back. We appreciate your loyalty & can't wait to take care of you again soon. Thanks again!
This is a very nice hotel, surrounded by great restaurants and just around the corner from The Star and all the shopping at Stonebriar. You also are walking distance to Stonebriar CC and its fantastic golf course. If you have an event in Frisco, its...More
I am a SPG member and found this Sheraton to be average in terms of general hotels but below average for SPG expectations. The rooms are dark, the service is subpar but the location is convenient to a couple of restaurants. When I checked in,...More
Response from Stonebriar, Guest Relations Manager at Sheraton Stonebriar HotelResponded 18 September 2017
We sincerely appreciate the feedback and are so very sorry to hear how we've missed an opportunity to provide the kind of service for which we've become known. We will share this with our General Manager and individual department heads, as it is a clear...More
Stayed for a weekend - thought I would "upgrade" from my typical Hampton Inn.
While the staff was pleasant, our upgraded suite fell short of the mark when compared to Hampton. The room was well worn, the sconces at the bed were contorted into odd...More
Response from Stonebriar, Director of Sales at Sheraton Stonebriar HotelResponded 21 August 2017
We sincerely apologize that your experience fell so far short of both your expectations and the commitment we make to our guests. We appreciate every bit of your feedback and will share with our executive leadership and, of course, appropriate departments.
US$121 - US$266 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#7 Business Hotel in Frisco
#10 Family Hotel in Frisco
Non-Smoking Rooms ,
Number of rooms
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