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Rating is based on expectations for a mid-priced hotel (stay was $90+tax). Clean spacious room and bathroom. Great water pressure in shower! Comfortable beds and better than average TV/cable. Microwave and Keurig in room which was convenient. Friendly staff. Checked out before breakfast which starts...More
We booked at the Holiday Inn Express in Gainesville because we were attending a wedding close by. The place is well below standards. It seems to be running on the extreme cheap although our bill was 160 bucks!! There was a sewer gas smell in...More
Date of stay: October 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Express GainesvilleResponded November 12, 2018
Thank you for the honest feedback. I am so sorry about the disappointment you had with the smell in your room and with the overall condition of our hotel. I understand your frustration and this should not have been the case. I will...More
My wife and I stayed here in early September. It had been over a year since My last visit to this facility and I was startled at how rapidly it had deteriorated. As we Were staying on points the management was gracious enough upgrade us...More
Date of stay: September 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Express GainesvilleResponded October 4, 2018
Hi S E R,
Thank you for staying and sharing your candid comments with us. Our goal is to provide every guest with a great experience at our location. I'm very concerned to see that you did not have the best of experiences, and I...More
There was no internet in the room or lobby. And no TV service in the room. Front desk said they would give me a discount but did not on final bill. The breakfast was fine, the hotel is OK but this property definitely needs some...More
Date of stay: September 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Express GainesvilleResponded September 19, 2018
Thank you for your feedback. I'm sorry to hear about the television and Wi-Fi. I would like the chance to look into this for you, and I sent a private message to gather more information.
Hotel management will also be alerted so these...More
Traveling around the region seeing friends and family. Called the hotel and there were available rooms, desk clerk held the room without having to give my card number over the phone which was a plus. Check in was easy. Got to our room and the...More
Welcome to the Holiday Inn Express Hotel & Suites Gainesville. We feature an elegant three-story interior corridor layout with easy access from Interstate 35 and Highway 82 in historic downtown …MoreGainesville, Texas! With dozens of dining, shopping and entertainment choices just minutes away, our hotel is the perfect rest stop. Winstar Casino is less than seven miles away. Complimentary shuttle Fri-Sun. We are at the heart of antique shopping in the downtown Gainesville area. We are located just 2 miles from the Gainesville Outlet Mall and only 0.5 miles from the Frank Buck Zoo. North Central College is just 1 mile away. Whether you are relaxing in our indoor heated pool, enjoying the complimentary breakfast, whirlpool, dry sauna, fitness center or the free high-speed Internet access, you'll find our hotel is the perfect retreat away from the hustle and bustle of the business office. We're close to major local businesses like Weber Aircraft, Molded Fiber Glass, Spraylat, Polypipe, Complete Energy, Carol Rose Quarter Hoses and Babcock Ranch. We also can host your upcoming meetings in our spacious executive boardroom, our large meeting room or our breakfast area. Don't forget to check-out our free hot breakfast bar in the morning, featuring gourmet coffee, the best cinnamon rolls, omelets, bacon or maybe even a helping of good old country biscuits and sausage gravy! Join us on your next visit to Gainesville, Texas and Stay Smart! Less
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