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Hilton Galveston Island Resort

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Hilton Galveston Island Resort
Hilton Galveston Island Resort
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1,991 Reviews from our TripAdvisor Community

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Showing 1,960: English reviews
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Ruston, Louisiana
Reviewed yesterday NEW

We used this hotel because of their cruise parking option, had no extra charge for parking. Room was nice and clean, hotel right across the road from the beach. Staff were polite and efficient except for the van driver who was kinda gruff, but still handled his business. No free breakfast and restaurant prices were high for breakfast (it is...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 519angellal
Denver, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 17 January 2017 via mobile

We only stayed one night here, wish we had been able to stay longer. Beautiful hotel and very helpful staff! We had an awesome view of the ocean from our balcony and watched the parade going on down on Seawall Blvd from our room. Planning on a return visit that will be much longer!

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Helpful?
Thank valorier357
About Hotel's Favourite Review
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

It is awesome to hear that you enjoyed your stay at our property and you are looking forward to returning in the near future. Thank you for your business and we will see you hopefully this summer for a great vacation.

Bandera, United States
Reviewed 4 days ago NEW

Love Hotel Location close to Landry Rest., San Lius Steak House, beach wall, etc. Watch Mardi Gras Parade from room. Parking could be better unless one uses Valet Parking at $15 per night. Breakfast buffet was very good. Dinner was nice. Bed was very comfortable (one of the best hotel beds with nice pillars.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 559fredh
Management response:

Thank you so much for your kind words! We look forward to your next visit!

Reviewed 4 days ago NEW

The service from every employee with which I interacted was excellent. I was not feeling well and had lost my voice, and each person went above and beyond to assist and make each step easy. Kristen at front desk made checking into 8 rooms very efficient. Whitney and Karen in the restaurant brought me hot water and lemon to go...

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Helpful?
Thank Dea H
Management response:

Thank you! We look forward to FCCLA's visit every year! We strive to exceed expectations daily. We will see you next year!

College Station, Texas
Reviewed 5 days ago NEW

We recently traveled to the Hilton with a group of students. The staff was patient and worked diligently to make sure that we were taken care of. We had a middle of the night allergic reaction, Alex at the front desk went above and beyond to assist us in taking care of our student. We are super appreciative to the...

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Helpful?
Thank clarissariedel
Management response:

THANK YOU! I will pass along the kind words to Alex. We hope to see you again!

Houston, Texas
Reviewed 1 week ago NEW

The rooms are clean and comfortable and the staff is friendly and well-trained. But the bathroom plumbing is old and faulty. Toilets require 2 to three flushes, fixtures require a very hard turn and even then sometimes remain dripping. Grout in tub area is covered with mold.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank markgN8422HD
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for letting us know about our issues that we need to attend to. I will be passing these off to the Director of Engineering and Director of Housekeeping to correct for yourself and future guests. Thank you again for your business and we look forward to you returning in the near future.

Vancouver, Washington
Reviewed 1 week ago

My wife & I stayed here for a quick little 3 night get-away. The best thing that I can say about this hotel is the staff. With the exception of the front desk staff at check-in, everyone we came in contact with during our stay were extremely friendly, helpful & appeared to really want us to feel welcome. Our room...

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Helpful?
2Thank TravelSinceRetired
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the hotel and staff. We appreciate your business as there are no spare customers. I will be passing the comments of the AC unit to the engineering department and make this is corrected. Thank you once again and we look forward to you returning.

Wyoming, Illinois
Reviewed 1 week ago via mobile

Staff was great and helpful at every encounter we had with them. The hotel is just tired. Our bathroom had rusted door jams, rusted/pitted light fixtures. Simply put this location needs updating. Didn't live up to my Hilton expectations.

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Helpful?
Thank Ryan S
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

I am sorry to hear that your experience was a poor one. We are constantly looking at ways to improve our product and excel at customer service. I definitely will be sharing these comments about the hotel and staff with our management team. Thank you once again for your comments and business.

Minneapolis
Reviewed 1 week ago

Using our Hilton Honors points, we booked this trip to celebrate our 1st wedding anniversary. I guess the staff must think "they didn't pay $$ for this stay...so we don't need to treat them well." We asked for an ocean view, but overlooked the parking lot; the bathroom had mold all around the tub; the fan sounded like a 747...

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Helpful?
Thank aspencreekfarm
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

I am taken back on what has been said about your stay and the service you had received. When you get a moment could you please contact me (Quinn B) to discuss your stay and how I can make it right. Thank you for your comments on letting us know what we are needing to correct and how to make...

Lindale, Texas, United States
Reviewed 1 week ago

My husband and I attended a church conference held at the Galveston Convention Center and were fortunate to be able stay in this great hotel. We were on the tenth floor & the view was amazing. Even better was the service and amenities. We especially enjoyed the service of Natalie in the executive lounge where we had delicious coffee, snacks,...

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Helpful?
Thank Judy K
COtravler77, Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your comments about the hotel and staff. We appreciate your business as we strive hard to offer a consistent product with exceptional service. Thank you once again and we look forward to you visiting in the near future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $147 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#5 On the Beach Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Galveston Island Resort staff and other travellers.
25 questions
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Questions? Get answers from Hilton Galveston Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't waste your hard earned Hilton Honors certificate on this one.”
 of 5 bubbles aspencreekfarm, 15 Feb 2017 | Read review
“Tenth floor was quiet & offers a fabulous beach view.”
 of 5 bubbles JudyK830, 15 Feb 2017 | Read review
“Shop around for restaurants. The one's on the island are very expensive generally.”
 of 5 bubbles djm20, 13 Feb 2017 | Read review
“Beautiful views of Texas coast and beach!!!”
 of 5 bubbles ChazZBoy, 6 Feb 2017 | Read review
“Try somewhere else”
 of 5 bubbles laminrig, 5 Feb 2017 | Read review
5 of 5