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Hilton Galveston Island Resort

PricelineUS$95*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$108*
US$95*
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US$99*
US$99*
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Hilton Galveston Island Resort
Hilton Galveston Island Resort
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2,060 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Galveston Island Resort
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Showing 2,028: English reviews
Houston, Texas
Reviewed 8 August 2016

We wanted to get away from Houston for the week-end and landed in great hands at the Hilton/Galveston! It has the reliable and lush Hilton stamp plus wonderfully friendly staff who are from Galveston. Carol in the restaurant was so friendly and helpful, down to the smallest details. And Barbara, who provided our cabana service, literally waited on us hand...

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Helpful?
Thank Powellmk
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

This is awesome to hear that your expectations were surpassed by our staff! Thank you for your kind words about Carol and Barbara as I will be sure to pass this off to Director of F&B to praise the ladies. Thank you again and we look forward to you visiting in the future.

Reviewed 8 August 2016

Fabulous Customer Service! I woke up with a migraine on Sunday monring at 5:30am. The sweet girl at the front desk went above and beyond to help me! She even went as far as go to Kroger to get me pain reliever. SUPERB SERVICE! We will definitely be back!

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Helpful?
1Thank Michelle R
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Great to hear the staff took care of you and went above and beyond. Thank you for your business and we look forward to you visiting in the future.

Bryan, Texas
Reviewed 6 August 2016 via mobile

This is NOT a resort. It's a basic hotel. Horrible customer service! Pool and area are FILTHY! Maid service bad! Only decent thing is location. Our first time in Galveston and won't be staying here again. I told desk my complaints and they didn't care.

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Helpful?
1Thank bggoidel1
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

This is completely unacceptable on all levels and we sincerely apologize. Hilton has a policy of making it right and management should have been notified to correct these issues. I have contacted the Director of Rooms (Quinn B) and he has asked you to contact him to discuss your stay. Once again we do apologize for any inconvenience and thank...

Dallas, Texas
Reviewed 5 August 2016

Was a great place to stay. Ocean view, even from the less expensive balcony rooms, staff was friendly. Room was clean aside from some dusting needs on some unused surfaces. We did request extra towels and pillows that never did show up.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
3Thank mrsbeans2016
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I am so sorry to hear that you did not receive these small amenities you had requested. We appreciate every guest that visits our property and thank you for your business. We hope to see you in the near future and I will be passing this information to the Director of Housekeeping so we can look into this issue and...

Tamworth, United Kingdom
Reviewed 5 August 2016 via mobile

We found here a great hotel in superb location, by the beach with a great pool too. Megan O looked after us at check in, but all the Staff were really helpful and friendly. Room was clean and modern with everything we needed. This is certainly the hotel we would use again and recommend to our friends!

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Helpful?
3Thank Richard K
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the hotel and staff. I will be sure to let the Front Office Manager know how great Megan is doing in assisting our guests. Thank you once again and we look forward to seeing you in the future.

Reviewed 4 August 2016 via mobile

Hmmm, where to begin... The good: We arrived around 1pm and they called us at 2ish to let us know a room had been cleaned and was available for early check-in. Normally checkin is at 4pm. Swimming pool was decent, yet crowded (not their fault). The bad: However, you can see the dirt along the walls of the pool like...

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Helpful?
3Thank johnsonsl
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I completely agree with you as this is unacceptable. I have reached out to the Director of Rooms (Quinn B) and he has asked that you contact him to discuss your previous stay and how he can make it right. I cannot begin to apologize enough on behalf of the staff and the hotel for any inconvenience. Thank you for...

Dallas, Texas
Reviewed 4 August 2016

We booked two rooms for a family of 6 at the last minute, and they did their best to get us on the same floor. The rooms are on the small side, the beds were not very comfortable - the mattresses sank in the middle somewhat. However, the A/C worked great, and we like it cold! The pool area is...

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Helpful?
2Thank Aquaria
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your comments about the hotel and staff. I apologize for any inconvenience caused during your stay as we try our best to accommodate all our guests and provide a consistent product with excellent customer service. We look forward to seeing you in the future.

Houston, Texas
Reviewed 4 August 2016

My experience with the FrontDesk Staff, Megan and Ajah was Amazing and these ladies are super friendly. Everyone there was ready and willing to assist in any way they could!!!! From the Concierge, Edgar and Regee, top of the line Gentlemen, who could ask for anything more. Ms. Charlotte in the Breakfast area she's the Waitress to ask for, Hey...

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Helpful?
3Thank tracydennis50
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Wow! Thank you so much for your kind words about the staff and hotel. I will be sure to notify management so they can praise these staff members. Thank you once again for your business and we look forward to seeing you in the future.

Milwaukee, Wisconsin
Reviewed 3 August 2016

really nice place - outside pool, a bar and restaurant. right ont he boardwalk with fantastic views. really nice , affordable place to stay. very close to restaurants and the beach is across the road.

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Helpful?
1Thank domear
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the hotel. We appreciate you sharing this information with other so they to can stay at our resort to enjoy the same comforts. Thank you once again for your business and we look forward to seeing you in the future.

Kansas City, Missouri
Reviewed 2 August 2016

I decided to take my kids on a quick trip to Galveston. They were more concerned with telling us what we couldn't do than to have a nice time. One of the rules was that you couldn't have coolers in your room. That is completely ridiculous and the refrigerators are so small there's no way I could have fit our...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank amydT8436WF
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I am so sorry to hear that you had a poor experience at the hotel and the staff was unfriendly. I have notified the Director of Rooms (Quinn B) for you to contact him to discuss your stay and how he can make it right. Unfortunately cools are not allowed in the rooms as the hotel has suffered damage from...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $143 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Orbitz, HotelsforEveryone, Cancelon, Priceline, Travelocity, Expedia, Hilton Hotels Direct, Cheap Tickets, getaroom.com, HotelsClick and HotelQuickly so you can book your Hilton Galveston Island Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 Spa Hotel in Galveston
#4 Top resorts Hotel in Galveston
#5 On the Beach Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Galveston Island Resort staff and other travellers.
26 questions
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Questions? Get answers from Hilton Galveston Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the newer part of the hotel.”
b0nniebc, 25 Apr 2017 | Read review
“higher level floors overlooking the ocean or a balcony room. Huge hotel lots of walking if on the higher levels though”
joyannmadd, 23 Apr 2017 | Read review
“Room in the "deluxe" tower don't have a balcony. Most rooms in the old building have a balcony giving on the employee parking.”
LCD_246, 21 Apr 2017 | Read review
“Get a high floor room with a balcony Gulf view. The balcony is small, but we loved watching the sun rise.”
  • Sunrise from room.
713troyallen, 18 Apr 2017 | Read review
“Balcony rooms offer the amazing view of the ocean and smell of the sea air.”
BridgesFamilyFun, 13 Apr 2017 | Read review
5 of 5
Priceline
US$95* /night
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Booking.comUS$99
Orbitz.comUS$99
HotelsClickUS$108
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Prices are for 1 room, 2 adults
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