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Hilton Galveston Island Resort

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Hilton Galveston Island Resort
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2,017 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Galveston Island Resort
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Showing 1,986: English reviews
Houston
Reviewed 15 July 2016 via mobile

The truly amazing part of the hotel for me was the staff, particularly the pool and maintenance staff. We had a hiccup checking in... I had read the Hilton Honors website to say I could check in at noon but hotel checkin wasn't until 4pm. So when we arrived at just before noon, the front desk suggested we change clothes...

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Helpful?
Thank TxTwiggy
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your kind words about the resort and staff. I will definitely let the F&B manager know how great Peggy is and what a wonderful job she is doing. Thank you again and we look forward to seeing you in the future.

Galveston
Reviewed 12 July 2016

We traveled TX for eight days and stayed at three HH Hotels and we finally had a wonderful hotel room in Galveston, TX! The room AC unit was loud as it was not central AC, however, we focused on other great things about this resort and had the best time during our TX vacation!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank margaretf991
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your kind words about the hotel. We appreciate your business and we look forward to visiting again in the near future.

China Tx
Reviewed 12 July 2016

Hotel is rather old. The "balcony and gulf view" are a bit of a stretch. There is a Gulf view but the balcony is tiny tiny and the air conditioner is blowing hot air onto the balcony while the one above it is leaking on you. Essentially a lot of money for very little bang. Food was not very good...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Ella/Johnston L
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I am so sorry to hear you did not enjoy your stay. I have reached out to the Director of Rooms (Quinn B) and he has requested that you contact him to discuss your previous stay and how he can make it right. There are no spare guests and we truly value your business. We look forward to making this...

Reviewed 11 July 2016

The staff is very friendly and helpful. Our room was ok, the bedspread cover was heavily stained in one corner, it looked like it was more dirty than stained. When the housekeeping crew was making its rounds, I asked for them to come back later and they did not, so our room was not serviced until we checked out.

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Helpful?
1Thank Martha L
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I am glad to hear he staff is friendly, however not as helpful as they should be and for this we apologize on behalf of the hotel and staff. I have reached out to the Rooms Division Manager (Quinn B) and he is requesting you phone him to discuss this issue and how he can make it right. Thank you...

Wichita
Reviewed 11 July 2016

Kids swam, parents relaxed. We walked to local restaurants and the beach. Location was ideal. We were able to watch 4th of July parade and fireworks without walking far or driving. Bar was a little pricey, but that was to be expected.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank brookem430
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you for kind words about the resort. We are glad to hear you enjoyed your time at the Galveston Island Hilton. We look forward to seeing you in the future.

Reviewed 10 July 2016 via mobile

Wonderful stay at this Hotel. Rented a cabana by the pool. Our cabana host was definitely the key to our great day. Barbara Garza took excellent care of our family of 8 adults and 7 children. We stayed in the cabana from about noon until 10:00 p.m. She was never relieved from her shift. Barbara never missed a beat. Covering...

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Helpful?
Thank Tonya P
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Wow! This is awesome to hear how the associates a re going above and beyond. I will definitely let the F&B Director know how great of a job she is doing. Thank you for your kind words and we look forward to seeing you in the future at the Galveston Island Hilton.

Reviewed 9 July 2016 via mobile

Our family stayed at the Hilton before a cruise. The hotel/staff are outstanding as always, although there was a staff that went above and beyond, Barbara Garza. We rented and enjoyed a cabana for about 10 hours. Barbara treated us as Royalty, and made our stay a memory we will never forget. Thank you Hilton and thank you Barbara!

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Helpful?
Thank Michael B
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your comments about Barbara. I will definitely let our F&B director know what a fantastic job she is doing. Once again thank you for your business and we look foaward to you visiting in the futre.

Ofallon
Reviewed 9 July 2016 via mobile

We stayed here the night before our cruise. Hotel and room were average for a family spot right by a beach. People in other rooms were smoking weed which went all through halls and vents and caused our room to smell bad, too.

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Helpful?
Thank Jen S
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

I am so sorry to hear this. Definitely our staff and security are available 24hrs a day to respond to these type of issues. I have spoken with the Rooms Division manager (Quinn B) and he has requested that you phone him to discuss your stay. The safety and security is our highest mission for our guests and your feedback...

Davenport, Iowa
Reviewed 8 July 2016 via mobile

Stayed for one night in Galveston. Staff was very friendly and helpful. Pool was very nice and kids loved it. Right across the street from the beach and rainforest cafe is next door. Hotel is just down the street from pleasure pier a very nice entertainment ride pier. The pier does cost money but if you like rides it's great.

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Helpful?
Thank KSAEG
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you for letting us know what a fantastic job the hotel and staff are doing. We pride ourselves on a great product with a excellent staff. We look foaward to seeing you in the future.

Biloxi, Mississippi
Reviewed 8 July 2016

I have stayed at many hotel across the US,but the Hilton Island Galveston was number one when it comes to customer service.I have a handicap son who can't walk or do anything by himself, the hotel staff was on constant check to make sure my son was doing ok while we were in the pool on July-4-2016. I would like...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Shashi_Gabriel
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

Thank you so much for your kind words. I will definitely let the F&B Director know about Barbara and the other gentlemen you are speaking about is Tristin. Definitely these are two rock stars that go above and beyond. I am glad to hear they were looking out for your needs and made that happen for you. Thank you again...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $154 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 Spa Hotel in Galveston
#4 On the Beach Hotel in Galveston
#4 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Galveston Island Resort staff and other travellers.
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Questions? Get answers from Hilton Galveston Island Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with balconies and ocean views”
 of 5 bubbles pcattell, 1 Mar 2017 | Read review
“Don't waste your hard earned Hilton Honors certificate on this one.”
 of 5 bubbles aspencreekfarm, 15 Feb 2017 | Read review
“Tenth floor was quiet & offers a fabulous beach view.”
 of 5 bubbles JudyK830, 15 Feb 2017 | Read review
“Shop around for restaurants. The one's on the island are very expensive generally.”
 of 5 bubbles djm20, 13 Feb 2017 | Read review
“Beautiful views of Texas coast and beach!!!”
 of 5 bubbles ChazZBoy, 6 Feb 2017 | Read review
5 of 5