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Hilton Galveston Island Resort

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Traveller (400)
Room & Suite (235)
Pool & Beach (98)
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Overview
  • Excellent48%
  • Very good25%
  • Average14%
  • Poor8%
  • Terrible5%
Travellers talk about
“swim up bar”(206 reviews)
“rainforest cafe”(123 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
Offers from Hilton Galveston Island Resort
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Galveston Island Resort
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,474)
There are newer reviews for Hilton Galveston Island Resort
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All reviewsthe executive loungeswim up barrainforest cafegalveston islandconvention centerlandry's seafoodacross the streetbalcony roomhousekeeping staffpool areagulf viewgreat poolshuttle servicecruise terminalsan luis resortspring breakseawall blvd
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471 - 475 of 2,439 reviews
Reviewed 16 March 2017 via mobile

Upon driving up, back up of cars at valet, but no attendant in sight. Finally passed up cars and see attendant standing there just on side, not doing anything. Husband parked and went inside to check in, again no offer of assistance from guy on...More

2  Thank cattx01
Management response:Responded 17 March 2017

Thank you for your feedback about your experience. The service that you received from our property is not what our culture is known for. We are saddened about your comments about our hospitality and service. We are usually known for our friendliness and hospitable culture....More

Reviewed 15 March 2017

Bathroom and shower not clean. Staff outside of hotel restaurant excellent but restaurant staff overburded it seemed - slow to seat, take orders, to get meal and check when busy. Only 1 washer and dryer for entire hotel.More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank Rebecca R
Management response:Responded 17 March 2017

I am so sorry you found your bathroom and shower unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you...More

Reviewed 14 March 2017 via mobile

I've been an hhonors member for a long time and have stayed at numerous Hilton properties. This one is way overdue for a major facelift. It feels old---and smells accordingly too. The floors have seen better days. Our room was skeevy (see pics). Hilton -...More

2  Thank Tony M
Management response:Responded 17 March 2017

Thank you for your feedback and comments about renovation. Proper management teams will be addressed. I hope to see you in the near future!

Reviewed 14 March 2017

We only had 24 hours in Galveston but was pleased that we selected this Hilton Property. If only the weather would have cooperated because we would have used the pool. We did have a drink by the pool which was great.

Review collected in partnership with Hilton Hotels & Resorts
Thank Candaice K
Management response:Responded 15 March 2017

Come back down when you can really relax! Our pool area is heated and a great way to unwind. Thank you for your feedback and see you soon.

Reviewed 13 March 2017 via mobile

Overall the hotel matched what we paid for. The breakfast buffet is a decent value, the lounge bar area was nice, the pool and hot tub are nice with activities for the kids. The fitness room is ok. The executive lounge is ok. We had...More

Thank CindyBearFamily
Management response:Responded 14 March 2017

Thank you for your feedback. Hope to see you back at the property in the near future.

View more reviews
Best Value Properties in Galveston Island, TX
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$107 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Galveston
#4 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#7 On the Beach Hotel in Galveston
#10 Romantic Hotel in Galveston
#11 Family Hotel in Galveston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$107 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Galveston
#4 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#7 On the Beach Hotel in Galveston
#10 Romantic Hotel in Galveston
#11 Family Hotel in Galveston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (400)
Room & Suite (235)
Pool & Beach (98)
Dining (24)
Amenities (44)
Business Centre & Event Rooms (5)
Questions & Answers
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Rachael F
15 March 2018|
AnswerShow all 3 answers
Response from Elizebeth B | Reviewed this property |
We travelled to the cruise terminal in the hotel's complimentary shuttle. We made the reservation the previous day, when we arrived, and had no problem with organising. The service we received was excellent, efficient and... More
1
Vote
Emily E
14 March 2018|
AnswerShow all 4 answers
Response from Angela I | Reviewed this property |
I’m not sure.
0
Votes
Room Tips
"We were on the 5th floor - great views!!"
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"Stay in the tower (newer, better ocean view), if they try to upgrade you to a balcony room (older, view of..."
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"ask for ocean view"
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"Balcony rooms are located by the pool & Rain Forest Cafe so expect noise."
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